BrightStar Care Charlotte S Charlotte, NC

Marika S

They have well-trained staff. They are compassionate.

Lucia M_2

They were here when they said they would be and did what needed to be done. I would recommend them because they did what they were supposed to do.

Carol L_29

They met all of her needs. They were there and they came.

Terri S_9

They could have nurses that have more experience getting pores. I like the nurse that helps me.

Linda L_33

Sam doesn't need much, we just need somebody there in case he falls. They keep him company, and supervise when he walks around the house. I like that if anybody is late they would let me know or the caregivers will tell me themselves.

Kevin A_6

They assisted with getting going in the mornings and preparing food. I liked the personal nature of the care.

Harmony S_1

They do blood draws. They go above and beyond. We had some trouble setting up at first, but they figured things out.

Joey G

It helps me avoid having to constantly deal with my mother and gives me a chance to get other things done. They're easy to deal with.

James _13

BrightStar Care could have made things easier by providing more quality caregivers. I would recommend BrightStar Care more if they provided more consistent care.

Bob _5

They do everything for my loved one that we need, like taking him to doctor's appointments or any other appointments he has set up. Their services are very high quality and probably the best in Charlotte, so we would certainly recommend them.

Robert F_30

The agency could make my life easier by just dealing with a consistent person, they keep changing on me. I would like to see consistency improved.

Terri S_9

I don't have to get out and go to the infusion lab. They can not try to change my nurses when I got one that I am happy with. I had to call them to get my nurse back.

Lori O_1

They would talk to him and hang out playing cards or going on walks, so that he wasn't alone. They were efficient, organized, and good at communicating, so I'd recommend them.

Layne S

They have helped the most with communication and they always get back to me when I call. They are really good at checking in with me. They are professional, friendly, and they keep in touch about what is going on.

William "Holt" W

They help me get up and moving every day. Some days we don't go outside. I've been with them almost a year. They always show up.

Catherine K_4

They are willing to do anything to help. They are easy to work with.

Lawrence J_2

The agency created a care plan to meet my brother's needs and they are genuinely concerned. They have caring administrators and they really try to understand the patients and the patient's needs.

Yasemine A

They will make sure that I had a nurse, and they made sure that I had the same nurse. I really like the nurse that came, and the communication was really good with me.

Kathy M_40

The people they send have been able to care for the things we needed very well. BrightStar Care has a lot of trouble keeping our schedule up. The caregivers they have sent are nice and well-trained.

Gretchen M_4

They provided support for me while I went to hospital. They aides are very nice. The response is good.

Kayla E_1

They worked with my schedule and were flexible. I got a lot of one-on-one care and the director was on top of things.

Cory G

She greeted me with a smile and made my day brighter. I loved it. They are talkative.

Chris K_4

They pick things up even for me, since I would lose my balance otherwise. They help both of us, not just the client. They seem to try to fit what we need, especially with our unusual hours.

Hattie A_1

We cannot afford them. They help me with my husband. They keep me informed. Their caregivers are reliable. They are on time.

Cyndee M

The caregivers who came were helpful with entertaining my husband. I would like them to fix the scheduling problem. We only have so many days so our bookings were sporadic and short notice. Even when we had someone scheduled they would cancel and no one would come.

Monica W_1

They helped me understand his situation better they were there so I could go out and take care of some business. I am so grateful for this company. They were supportive and helpful with our situation.

Joan S_35

It helps me greatly with dealing with my husband's dementia and his other issues. They help me navigate through my daily life. They meet my needs with taking care of my husband. My main goal is to keep him at home and not have to put him in a facility.

Pat D_9

The caregiver sent was very good. She came overnight which allowed me to get a good night's sleep. The company was very responsive to my questions and quick to reply.

Abigail M

They didn't pay attention when they were with my regular person, so maybe they could have paid more attention to what needed to be done. I really like all the senior people, like the owner.

Anthony M_5

It's been helpful for my recovery. The people are good and nice.

Loren F_1

They taught my family to change bandages as well as do the job themselves. Every nurse was punctual.

Andre M_2

The caregivers are on time and do what they are supposed to do. I don't have any problems with them. They do things that I need to be done.

James S_26

They are very knowledgeable for my wound. The nurses that I have had are knowledgeable.

Michael "Dave" B

The treatment I get keeps me from being a cripple. The caregiver is an incredible human being.

Rosmary R

My mom needs care 24 hours a day. She needs someone with her. I like the caregiver assigned for the weekdays.

Amber C_1

She really fit my style. Nicole was great. She was a good nurse. She just didn't have time for me.

Patricia P_18

It has improved, she needs someone 24/7. We wanted to have someone that was there but it was expensive. We worked out where they can engage her more often. They are easy to contact and very responsive.

Leonard S_7

I can't bathe myself, so she bathes me and helps me in the bathroom. I like the worker that I have. She is great.

De A

They've helped with my mom. They're pleasant and also very attentive.

Lori S_14

The caregivers took care of all of my needs. I like their efficiency.

Peter G_6

They help her in the bathroom, getting showered, getting dressed and preparing meals. They have very nice people working for them and they care about the people they are caring for and they do everything to make the time very enjoyable.

Amy L_6

Some of the caregivers played games with him, and kept him busy and alert which was good. I did have assurance that they would safely shower him which is very important. We had issues with the aides being on the cellphone and so we gave up and finally terminated them. The owner came out to our house the very first time to explain everything, and I could email her at any time which was nice to always have available.

Bilongo "Margaret" N

Any time I had a question they would answer and give me more details. They were really on top of everything. They try to get you where you need to be.

Linda H_22

It gives us more of a piece of mind and makes all of us feel better that a nurse is checking on him. Recently it has enabled my mother to leave the house while the nurse is there. They do a good job of communicating with me, answering my calls and getting back to me. It's a little tricky with us because the care is for my father, but he can't talk. They do a good job communicating with all of us.

Timothy C_2

I do not have to go to an infusion center which is very helpful. I have had 4 treatments with 4 different nurses.

Arnold G

I like how I've always had good experiences with the services. Because I like the care I'm getting.

Anonymous_3202

They teach him to self-infuse and to care for himself. If he has an incident they inform and educate him on what to do. They need more consistency in the nurses. We've been with BrightStar for several years and have gone through quite a few nurses and our last company we had the same nurse for over a decade.

Richard F_7

The main nurse that took care of me originally was wonderful! She went on maternity leave unfortunately. The new nurse is doing fine. Overall, they have been pretty responsive on what I've needed.

Lauren M_1

I have a lot of medical supplies for my infusion. She provided me with a bag so that my stuff can be organized and so that my kids don't get into it. They are good people.

William W_8

The agency helped me with everything that I needed. The nurse was excellent. I liked their service.

Cathryn

I started out responding very well to the IVIG, but I am not as much right now. We have a wonderful nurse that is very easy to work with. She is always on time and always well prepared.

Robert H_34

They have helped the most by being in my home because it makes my life easier. I like that they are professional, do a good job, show up on time, and are very friendly and courteous.

John Weaver "Bill" C_1

They do my medical box. That is best thing they do for me. I like the fact that they are always on time and do a good job.

Walter H_5

They work around my schedule very well. If there are any kind of doctor's appointments coming up that require changing times or days, we are able to reschedule without any kind of conflict. They are very professional, easy to get along with, and they work with my schedule well. They nurse who comes is well trained and personable.

John G

I have had a caregiver for almost 2 years, and she is excellent. They have given me everything I need. They are dependable.

Jane S_11

They anticipate her needs, they make sure she has what she needs, and they are very caring. They will give her a hug and they will make sure that she has what she needs before they leave. The quality of care has been consistent, and the caregivers that come and stay with my mom have been very good.

Anonymous_1677

There are some caregivers that don't show up at the scheduled times. There were a couple of hiccups. When the caregiver comes, they set off the alarm every time.

Tim W

The provider helped me the most by giving my sister a break from my mom, and she really needed that relief. They provided an extra pair of eyes for my mom. They informed us about new developments about my mom's health. We used two personal care assistants, and they were both excellent. I especially liked one of them and the people in the office because they were accessible. We appreciated these two people who took care of my mother directly.

Lorie C_1

They help the most with support for my emotional, physical, and mental needs. They are convenient.

Johnnie Lee T

They help me with my infusions. They're very professional and care a whole lot about their clients.

Anonymous_1140

They help my wife with moving around, getting her dressed, and doing things in the bathroom. Our experience has generally been positive. Most of the caregivers have been courteous and honest.

Alvin H_2

They help provide infusions for me. The company is prompt, they work with my schedule, and they give excellent care.

Brenda L_4

My loved one is thick-headed and stubborn and we have to make her do what she needs to do. They need to have better communication.

Gary B_2

I was improving with the sessions that we had. She was knowledgeable about her job, but she had a bad attitude when there was a scheduling issue.

Wanda T

They help me by simply being able to spend that time with her. They get her out of the house and help her walk. They're very responsive, they call back, and the person they sent is wonderful.

Jewel M

This is my first attempt at having in-home care for my husband. My expectation was that they would be able to find reliable people that would arrive on time, and I did not get that. I had problems with care coordination.

Millicent K

I'm 91 years old, and I need assistance in several of my daily activities. They help me. They are dependable.

Pam A

The caregiver we have is absolutely amazing. I could never find anyone this good. The people at BrightStar Care have been very good to deal with. My husband and I couldn't leave the area without the services.

Anonymous

I think that they need to do their scheduling better, and keep us up to date on what is happening. The caregivers are very good, but I think administratively they need to have some improvements. They give me the ability to go and do the things that I need to do.

Rosanell "Nell" R

I would've been more likely to recommend BrightStar Care if they had been more helpful. The office staff is great, but the caregivers were not. They ruined a couple pieces of my furniture and were always falling asleep. The services from BrightStar Care were not very helpful because the caregivers were too busy with their cellphones to do that much for me. When they were chastised for staying on their phones too much, they would just take their phones into the bathroom and stay in there.

Christine H

BrightStar Care was very compassionate and helpful. BrightStar Care's caregiver provided personal contact and conversation for my mother.

Carolyn W_1

BrightStar Care is very helpful and easy to deal with. The services made things easier for me because the caregivers were experienced and knew what to do.

Jaime B_1

BrightStar Care sent me a great nurse who empathizes with me and my injury. My caregivers actually care for me and help me get through this tough time. The caregivers just helps me where I can't.

Kathy P_2

The way the scheduling is going is holding me back. BrightStar Care keeps sending people that are afraid of dogs. I told them that I had a dog. I have a new person every time. The services are impactful, but when there is a new person, I have to supervise them to make sure that they are a good fit and not hurting my child. Doing that means I can't do my job. When there is a good person, I can do my job.

John M_12

I feel very comfortable the way BrightStar Care approaches my father. They are well trained to deal with seniors who have dementia or Alzheimer's. I trust the caregiver that comes to my house from BrightStar Care and feel 100% comfortable with them.

Alice N_1

BrightStar Care does everything that needs to be done. The services help me get sleep while the client is up at night.

Anonymous_537

BrightStar Care did an excellent job. I only had BrightStar Care for a few days and they did everything I asked them to do.