BrightStar Care Bristol / Kingsport / Johnson City Bristol, TN

Judy W_11

They stayed with him all night so I could sleep. They came and did their job very well. We especially liked the first one, she did a very good job and was very sweet. The second one who came for a few nights did her job.

Marion P_5

They did everything that I expected them to and more. They were all very cooperative and always on time. If anything came up that was out of the ordinary, they would call me. I was pleased with their services.

Anonymous_1666

I would like them to be proactive in doing things that they see need to be done. If they see dishes, don't just leave them on the counter. The main reason why we had them is because my loved one wouldn't get in the bathtub, but some of them are not very proactive. I have't had the same one every time. Some are fine with just sitting there.

Mary W_22

They gave her baths and did really good. They don't keep up the help like they're supposed to.

Mary L_19

They mainly helped with her medicine and made sure it was administered properly and on time as needed. The people working there are extremely compassionate.

Linda A_1

They give her a sense of security that someone is there and that they have assisted her with some of her routines that she cannot do on her own. The staff shows up on time, and they are courteous and helpful.

Anthony L_1

I could see how it could be beneficial to an elderly person. I'm not saying it wasn't beneficial for us, but it wasn't really what I was looking for with my child. I like how the service was very flexible. They always managed to have somebody there, even if the main person wasn't able to be there. The only thing is that the services weren't really tailored to what we needed.

Anonymous

It was frustrating for me. They didn't have good quality employees and it's hard. They were the best as far as administration and communication. However, the pool of caregivers was unreliable.

hellodolly1900

BrightStar Care has really helped me in my time of need. They are very attentive in the office when I call and always have sent caregivers that fit well with what I need help with. I understand that my insurance will not provide me with more hours, but they always fit every thing they possibly can in when they are here with the hours provided. The supervisor is very attentive and has been quick to answer any concerns. The care givers that have been sent have all been very nice and polite.

Robert G_18

The lady that comes is only there for 2 hours. She isn't there everyday and she cannot wrap Robert's leg. Her boss told her that she cannot do it, but she used to. I think my uncle needs more hours because she can't help with laundry or things like that.

Jeffery T

My caregiver works well, and thus far everything works well. I think that they could be a little more attentive in regards to my needs.

Jo Ann W

BrightStar Care makes numerous mistakes on my billing. I have to go over every invoice for at least the past 6 months. Sometimes I have two girls show up to a shift and sometimes I have none. I am very unhappy with BrightStar. Care. The caregivers prepare meals, are excellent cooks. They keep up with medication, laundry, shopping, shopping lists, errands, and take us to doctors on time.

Betty S_11

I would recommend BrightStar Care because they are able to get caregivers here at a time that helps me out a lot. They're very punctual and detailed. The service has definitely helped when I have to go out, make some calls, or do other things.

Margaret C_3

I would tell a friend that BrightStar Care has provided good services for me. BrightStar Care has made life easier because I can't do the work myself and I need help.