Reviews of Right at Home Eastern Queens
Caring2451 February 22, 2016
I am a past client of this provider
I’ve tried Right at Home for my father and was not really happy about it. The nurse came in and evaluated my dad. We were happy with that, but when we asked if there was a charge, he said there was no charge. However, then we got a bill for $125. We only used Right at Home for one day because we were not happy with the person that they sent. It wasn’t a good match, so we don’t want to use that company anymore. They also made you pay upfront, and we weren’t happy with that. They said you can cancel anytime, but they didn’t say that if you cancel within 24 hours, you have to pay for the nurse's visit.
Right at Home Eastern Queens takes pride in the quality and competence of our caregivers and on the impeccable service we strive to provide each valued client in the Eastern Queens vicinity. We are sorry that you did not feel we explained our policy towards the RN assessment fee clearly to you. It is our policy to wave the initial RN assessment fee, provided the client continues services for a minimum of two weeks. This policy was reviewed with you by the nurse when the assessment was scheduled, prior to starting care. Services were canceled after one day because, as you stated, you were confident the family would be capable of providing care for your father. With the cancellation of services, the fee was not waived, as explained in the assessment scheduling conversation. Again, we are sorry that you did not have an excellent experience with us. Our goal is to improve the quality of life for those we serve every day. Right at Home is Eastern Queens’ trusted in-home care partner.
From Right at Home Eastern Queens
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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