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Home Instead - Jackson, TN

196 Cheyenne Dr, Jackson, TN 38305

(800) 558-0653

Verified Partner

4.61

(13 reviews)

Offers Home Care

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Reviews of Home Instead - Jackson, TN in Jackson, Tennessee

4.61

(13 reviews)

    Sherryeyes

    1

    February 27, 2023

    I am a current client of this provider

    This company required a contract, and the first day they did not even show up and could not guarantee anyone would show up in the days that followed. My husband and I both work and need someone to care for his Mother. We do not recommend this company. Because of their failure to show, we were able to get out of the contract (that was the only good thing about them)

    Dorothy

    4

    August 26, 2021

    I am a current client of this provider

    We have Home Instead Jacksonville come in. The care is fine, but it only covers four hours a day, five days a week, so we are having to hire someone for later in the afternoon. The caregiver does a good job. I still have questions about the billing, and I have not been able to get an answer. My dad is a veteran, so when we first contacted them, I thought it would be a pension type of payment. But it's only four hours, so in the afternoons we'd have to pay out of pocket. When I called Home Instead, they told me that if he did not get the care from them, we could not get his pension. I don't understand that and I haven't found any answers. We had to buy Depends and gloves out of pocket. When she's here, she cleans and does whatever needs to be done. She will fix meals for both of my parents, and she's there to assist my father. In terms of scheduling, they're trying to accommodate. At one time, the lady was only coming for six hours, three days a week. But my dad had to go to the hospital, and we needed somebody for five days, so they spread out the time to four hours over five days. She takes him to doctors' visits, but as far as getting him out and just driving him around, she hasn't done that. He gets up and dresses for church on a Tuesday, and he misses it. I really wish there were some kind of way that someone could come on weekends and get him ready for church, since some of the churches have opened up.

    FrancesH

    5

    November 20, 2020

    I am a current client of this provider

    This agency is excellent! The caregivers are always on time, we use them for weekly night shifts and on the weekends, the women we have had are very patient, very kind and seem to be well trained. They seem to try and match the workers with the personalities of the client. They always send an HR person out to the house to introduce a new caregiver and the communication is great all i have to do is call them if anything comes up. We are a new client so it is taking a little time to get the caregivers trained specifically for us, their goal is to use the same women each week. We were with another agency that did none of the above!

    RElise

    5

    January 1, 2019

    I am a past client of this provider

    Home Instead is a franchise and each one is different. My mom came to live with me in February and we use the Home Instead in Jackson but prior to that we used the Home Instead in Nashville. Such a difference between the two! Jackson Home Instead always was sympathetic to our needs. The caregivers were wonderful. They felt like family. So thankful to have had them to care for Mom when I could not be there. Mom passed away in September. I will always recommend Jackson Home Instead.

    Devoted Daughter but Out of State

    5

    February 24, 2018

    I am a current client of this provider

    Home Instead has made it possible to live out of state but provide the best care for my Mom. From staying at the hospital until I can arrive from out of state to accompanying Mom to a rehearsal dinner and wedding so that she can still be apart of family events, Home Instead has provided impeccable care!

    JK Knight

    5

    July 26, 2017

    Other

    We were looking for someone to come in and perform light housekeeping, drive them to their doctor appointments, go grocery shopping and just to be a companion to my loved one. The person chosen even does hair which is a plus so my loved one doesn't have to leave home for this. The caregiver has a great personality and this has worked out very well for us. I highly recommend this company to anyone that is looking for some assistance.

    fletcher2

    5

    May 18, 2017

    I am a past client of this provider

    Wonderful to work with and offer flexibility that in my case was important. Highly recommend.

    JenniferGilley

    5

    February 9, 2016

    I am a past client of this provider

    Jackson Home Instead Caregivers were a blessing to my family and my uncle Jimmy L. during his short battle with cancer. Betsy came on the first night to meet with my uncle and family and Ms Martha stayed with him that night. Betsy was an angel to my uncle and to the family. She always took time with him and us during her visits. She was there for us anytime we needed her or had questions. Bryson made visits to ensure we were pleased with the caregivers and to visit with my uncle. Brooke and Besty ensured we had the best matched caregivers. I was very impressed that they did this to ensure the right caregiver is placed with the client. We had around the clock caregivers with my uncle and there were never any issues with the scheduling. Each and every caregiver was so attentive to my uncle. They took GREAT care of him and always ensured he was comfortable and had everything he needed. You could always tell with all that cared for him that they loved their chosen career of care giving. My uncle received lots of phone calls and had lots of visitors. They were always very professional with his visitors. My uncle was a big talker and story teller. They were always listening and sharing their own stories with him. What a blessing to have had them on this part of his and the families life journey. A true blessing! Thank you to all the office staff and the caregivers. Betsy, Ms Martha, Karen, Amber, Stephanie, Quinn, Kenny, Annie, Bridgett, Christy, Ryka, Ana and Mary were amazing. I am sure I missed someone, so, Thank You Again to everyone!

    Jan M

    5

    January 30, 2016

    I am a past client of this provider

    Our family used Jackson Home Instead to help with our dad during his last few months of life. The provider was wonderful--we could not have asked for a better experience. She developed a warm friendship with our dad which he enjoyed tremendously. She was also hugely helpful to us, his children, as we navigated these difficult times. I do not know what we would have done without her and she made our dad's last days more comforting than I could have hoped. We are deeply grateful for her and for the entire staff of Home Instead Senior Care.

    Jackie H.

    5

    December 16, 2015

    I am a current client of this provider

    I really like the dependability of the CG's and the efficiency of ACH draft. Very convenient.

    Boompa01

    5

    May 13, 2014

    I am a past client of this provider

    My sister-in-law was a client of Home Instead in Jackson, Tn. My wife and I live in Texas and until we were able to move her to our home, she was cared for by the staff at Home Instead. They visited her every day and cared for her every need. I can't praise them enough for all their help and genuine concern. They are truly angels sent from God. Ruth and I send out a heartfelt thanks to Bryson, Betsey and all those at Home Instead who helped us in a very difficult time in our lives. We love all of you and pray that God will bless you in all that you do. Thanks from the bottom of our hearts. Richard and Ruth

    Amy18

    5

    February 28, 2014

    I am a current client of this provider

    We are using Home Instead Senior Care for my dad just once a week. It's going fine. They are very helpful, very encouraging and very informative. We have been very pleased with everything. I probably like best the ease and flexibility of dealing with them.

    Joyce5

    5

    May 30, 2012

    I am a current client of this provider

    Home Instead is convenient for me in every way. They address my inquiry right away and the process was just fast. The caregiver helps me with the cleaning, cooking and other basic household chores. They are very helpful and attentive to all of my needs.

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    Services and Amenities of Home Instead - Jackson, TN in Jackson, Tennessee

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Jackson, TN in Jackson, Tennessee

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Jackson, TN

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