Reviews of Caring Senior Service
sadlesor2 June 01, 2014
I am a past client of this provider
Can't say I have been impressed with their services, communications or billing.
Let's start with services. . .if you can call it that. On two separate occasions we had two different care givers leave during the middle of the night stating that they had a sick child at home. Sorry, but your job does not afford you the luxury of leaving during your shift, especially at night. Can you imagine the terror a senior would feel waking up to a stranger, especially during the night.
There were a couple of care providers that would perform the duties Caring Senior Services said they were to do, but the majority would rather sit on the couch, watch TV or play with their cell phones. Several times my mother would be calling from the bedroom and my sister or I would have to get the care provider's attention and tell them she was calling them. Imagine what it would be like if we were not there to monitor what was taking place.
Punctuality is another issue. A care giver leaving on time was never an issue. Showing up on time was another story. Several times the care giver would be anywhere from 15 minutes late up to an hour late. Many times, a care giver would leave before their relief showed up. Once, one care giver had to take the night shift care giver home because she had no transportation, 30 minutes of services billed but not received. My sister and I were still with my mother we were able to fill in the gaps. This is likely not the case for most seniors requiring their services.
Smoking is another problem. None smoked in the home, however the lingering order does not go away. More than a few times my mother would require their help and they would either be outside or in their car smoking.
My mother requires assistance getting up and down. This fact was documented on Caring Senior Service's printout paperwork. So who does Caring Senior Service send as a care giver? One who had a workman's compensation back injury and another who was recovering from a broken pelvis and still using a cane to get around. We called Caring Senior Services immediately. Which brings us to the billing issues we have had with Caring Senior Services.
Check any bills from them carefully. My mother was charged for hours, not worked, from the two of the care givers who left during the night and for all the 15, 30, 45 60 plus minutes a care giver was late. Additionally, we were billed an hour for the care giver using the cane, when we specifically told them we were not going to pay for that hour, which we were billed for.
Bottom line . . .Senior Caring Service is NOT a company I would recommend, especially if you are not in the senior's home to monitor what is actually going on.
bwaugh May 07, 2014
Very professional operation. The owner is involved in all aspects which makes all the difference in this type situation.
Caring13 September 08, 2011
On time for consultation, very professional, answered questions. Potential clients were not ready for the services as yet. However, during the consutlation, the representatives had promised to purchase two meals from the potential client (she had mentioned that her Senior group was selling meals as a fundraiser) and when the client delivered the meals, the office was closed, no contact was made by service. Client was disappointed and had to purchase the meals herself. This had a very negative impact on these potential clients (if they promise this and not follow through, what else could be left wanting?).
From Caring Senior Service
Caring Senior Service provides affordable, non-medical services, safety care products and education that give you the control you need to live healthy, happy and at home. We have been assisting seniors at home for over 18 years and take pride in providing quality senior homecare. Let us help you make aging in place your first option. Call us today or visit us online at CaringSeniorService.com[CaringSeniorService.com].
Our services meet your needs and are tailored to you. Unlike other agencies, we charge one flat, hourly rate no matter what services you may require. You will receive one-on-one care from a caregiver that understands your needs and that will provide care on your schedule. We know some situations happen unexpectedly and call for immediate care. Our staff answers calls 24/7 and can meet you that same day to start care.
Our caregivers provide any combination of these tasks:
- Personal Care
- Meal Preparation
- Medication Reminders
- Respite Care
- Errand Service
- Light Housekeeping
THE CARING ADVANTAGE
- Same Day Service
- 24 Hour Availability
- All Inclusive Pricing
- Safety Care Technologies
- Professionally Trained Caregivers
- Personalized Caregiver Introduction
- Free In-Home Assessment
Because your safety and security are top concerns, our caregivers are carefully screened by conducting both identity and background checks through CSIdentity SAFESM. To ensure our clients receive quality service, each caregiver must pass our exclusive CSS Training Program. Client care is also monitored through regular home visits by our Care Managers. You will have a face-to-face meeting with your Care Manager and selected caregiver to make sure you are completely comfortable before any service is provided in your or your loved one's home.
Our caregivers have experience with various conditions including:
- Heart Disease
- Post Surgery
SAFETY CARE PRODUCTS
We recognize that services alone do not fit all needs and budgets which is why we offer several in-home safety care technologies. These products offer 24/7 coverage so that you can maintain a safe, independent lifestyle. Available products range from personal emergency response buttons to activity alert systems that inform caregivers of potential emergencies such as bathroom falls. To learn more about our available in-home safety technologies, visit us online at CaringSeniorService.com[CaringSeniorService.com] or call us to conduct a FREE safety assessment.
Features of Caring Senior Service
- Rate for hourly care: $16.85/hour
- Rate for live-in care: Ask Administrator
720 South Tyler, Suite 100
Amarillo, TX 79101
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