Our family had a horrible experience with Van Dyke Hospice from Community Medical Center in Toms River. The RN who did the initial intake in my mother's home the day Mom was discharged from CMC proceeded to answer her cell phone and have a full conversation with her 15 year old son who was on his way to work when he got a flat tire on his bicycle. She proceeded to sit in the room with my sister, my dying mother and me and carried on a full conversatiion with her son - where to leave the bike, to call the restaurant where he worked....She did not give us any helpful information about what to expect or what to do with the 'Comfort Kit' that would be delivered later that day. Upon leaving she said her day off was Saturday, but if we needed her to call the main number. On Saturday it took the main number staff over one hour to call us back and help us over the phone to administer Mom's morphine. No one came that day and on Sunday a new RN came and guess what? Mom's history had not been entered into the system because Friday's RN did not complete it. We finally got an adequate RN on Monday who did her job. None of them seemed to remember that although they have dealt with many deaths, this was the first and only time our beloved mother was dying. The RNs were the most distant, non supportive people imaginable. Clearly they need updates on their training. Mom died on Wed. and the third RN remained in the room dealing with another case and working on her laptop until I asked her to move to another room. It was AWFUL, heart breaking and one of the most frustrating experiences ever. Although the aides that came on Monday, Tuesday and Wednesday only, were lovely we never knew what time they were expected. The one breath of fresh air and kindness in the hospice program was Nicole, the social worker and to her we are grateful. I pray that someone at Van Dyke listen to the information I called and gave them and does something so that no family ever has to go through what we did.