The very worst day of our lives was the day my sister and I made the decision to bring my father to the Naperville, IL location based on a conversation with Brandy. The nurses on staff that evening were Olan and Sharon. My dad passed after about four agonizing hours in this facility. I spoke with Brandy the next day who heard and understood all my concerns. She promised a call with a more senior staff member, Peter. We had a call from a less senior member, Tracy. She was extremely combative and either did not try or could not understand our questions. I requested a call with Brandy and Tracy because I was getting two completely different stories.
The next day my sister and I had a call with Brandy, Tracy, Peter and Miriam. Tracy lied regarding how we finished the call. Peter was also combative and seemed to be reading from a script.
I am beyond saddened to learn Seasons is a national company with thousands on staff, and I was called by a couple of local managers.
The short list of shockingly horrifying treatment is:
The nurses were outright annoyed at our questions.They were so obviously annoyed my DYING FATHER could tell and didn't want to "bother" them again.
I mistakenly called the patients "residents" to which Sharon chastised me with "do you even know what we do here?"
My father was literally screaming from discomfort, something he has never done before. Olan and Sharon stomped in, looked at him and walked out citing we are waiting for doctors orders
When asked why the orders were given up front, Sharon plopped a binder and stack of papers at me and said "THIS is what we have to go through."
When I asked Sharon for a time frame to get the medicine my father needed, her answers was "I don't know, just tell him an hour so if it's faster he'll be happy."
My father's oxygen machine read "40." He was at 50 at the hospital. Olan couldn't or refused to explain the difference to me.
The notification call:
Olan called to tell me my father passed. I asked her what we do next. She said we could come visit him or call a funeral home. When I told her I know no idea who to call, she said "there are several in the area. I'm sorry for your loss. OK, bye."
My brother in law called Olan back in the event I was too shocked to understand the conversation. Olan gave him the same curt couple of sentences.
Brandy informed me the next day that Olan could have and should have offered me several numbers of funeral homes and that there are professionals on standby to help.
The call with Tracy offered zero information provided by Brandy. Her story changed when on the call with Peter and Miriam, blaming me for not explaining my questions correctly. It terrifies me to know Tracy is in a position of power, much less allowed to work in healthcare.
I would not be able to live with myself knowing how many families could be victims to Seasons rude and incompetent staff when they are at the most vulnerable positions of their entire lives. I will be their champion. Do not use this facility.
Seasons was very attentive to my aunt’s needs and the concerns of the family. My aunt was covered by Medicare. There was a little communication glitch at the beginning, but I would absolutely recommend them.
My sister was recently admitted here for her battle with breast cancer and I wanted to thank the staff for the utmost care, compassion and professionalism we could have asked for. As good as they were with my sister, they were the same with everyone who was visiting or spending the night. The facility itself is nicely appointed, the rooms are large which helps accommodate large groups of visitors and the facility has many amenities (Kitchen, Shower, Family Room) for visitors who are staying for long periods or overnight. The facility provides 24hr access and security. The staff truly is a gem which really helps when your dealing with one of the worst moments of life.
My dad's dr and the social worker from good Samaritan hospital suggested and recommended this hospice and location. The facility was nice and overall the staff was nice and caring. Not sure about every health care assistant though. I understand my dad was placed in this facility to pass in comfort. The day before he passed, I went to visit him and he was in obvious discomfort and duress. It was pretty obvious he was suffering like this for at lease 2 hrs. Why was it my role to inform the nurse of my dad's obvious condition. The H.A. at the time didn't seem to understand what her job was and didn't understand what normal wasn't. Not until I informed the actual nurse did my dad finally received some meds to assist in his comfort. At that point and in that condition, I knew he was going to pass very soon. The point of this hospice care was to ensure my dad's comfort before his passing. I believe overall they did a better than average job, but those ~2 hrs of obvious neglect and ignorance was something I needed to comment on. To me, I believed I spared the rest of my family's witness to my dad's suffering.
My father was admitted to the ICU after an incident in the ER placed him on a ventilator and 24 hr dialysis. After two weeks of care and investigating every possible aspect of my father's condition, it was determined that his prognosis was poor. We, as a family, chose to honor his wishes that he not remain on life support and determined it was time to wean care. I am a healthcare provider and have extensive experience with hospice, so I requested a hospice referral be made. We were offered two companies and chose Seasons off a recommendation from the social worker. Later that evening we met with an intake nurse, Melissa, and I was sure to make my reasoning known. It was obvious to me that my father would not last long after support was removed and my motive for hospice was to make his final hours, and possibly days, as peaceful as possible for him, and my mother. Melissa understood my reasoning and ensured me and my mother that the support would be available both during his final time as well as afterwards for my mother, which was my real motive for requesting hospice care. The next afternoon, Nancy was present to "assist" the ICU nurse with removal of the ventilator etc from my father and to officially admit him to hospice care. Once that was complete, Nancy was out the door with her final statement being "Ill see you in the morning". My father did pass after 14 hours without support, all without a single hospice provider by our sides. Nancy never showed "in the morning" and when the hospital tried to reach the hospice company to report that my father had passed, they were unable to reach anyone (even with multiple attempts). It was the hospital nursing staff that stood by us all night, the hospital's social worker who ensured that we were fed etc so we did not have to leave his side, and the charge nurse who ensured that my father's transport etc was arranged, not the hospice provider as we were promised. All of which I can forgive as he only lasted 14 hours under their "care". What I am most upset about is the disappearing act that has continued. The follow up care and "checking in on momma" that was promised never took place. My father passed without hospice assistance, my mother grieved for days without a phone call, we held his services without contact and I finally wound up calling yesterday (a full week after his passing) to voice my displeasure and was assured by the administrator as well as Tina, the team coordinator, that they were very sorry and would absolutely reach out to my mother and provide the care she was promised. She received one phone call later that night with the reasoning that there were vacations that took place and a glitchy new computer system that caused her to "fall through the cracks". It was only halfway through the conversation that my mother even received an apology! The conversation ended with my mother requesting resources/referrals to grief support groups etc in her area and a promise from the provider that she would call the next day with information. Well it is 9:30 PM on the next day and she has heard nothing. I am extremely disappointed with the company as a whole and if it were not for the amazing staff at the hospital, I would be living with the guilt that my father and mother were so horribly neglected on top of the grief I already am feeling. I have filed a complaint with Medicare as I feel that no matter how limited their reimbursement will be, they deserve none. They failed in their mission to "do everything in our power to ease pain and provide physical and emotional comfort and support for our patients and their families and friends" and I hope that enough individuals are able to research these reviews prior to selecting a company and avoid these feelings of neglect this whole experience has caused my family.
NO STARS TO RATE
MY HUSBAND WAS ADMITTED TO THIS SO CALLED HOSPICE AT 5PM ON JULY 12TH 2013 .....HE PASSED AWAY THAT MORNING OF THE 13TH AT 1 15AM....RN OR WHATEVER SHE WAS DID NOT EVEN RECOGNIZE THAT MY HUSBANDS BREATHING THAT EVEN CHANGED ....I KNEW TIME WAS CLOSE...SHE STOOD THERE AND SAID WELL IF THERE IS ANYTHING YOU NEED JUST CALL ME....ARE THEY NOT SUPPOSED TO BE RN'S OR AT LEAST PROFESSIONAL SOMETHING LIKE YOU MARKET ....THIS IS ANOTHER MONEY MAKING BUSINESS...I AS A FAMILY MEMBER SAW NO COMPASSION AT ALL...1ST WHOEVER COULD NOT WAIT TO LEAVE HER SHIFT..WAS RUDE AND VERY
COLD.....FRIDAY NIGHT OF COURSE AND EVERYONE WANTS TO GO HOME....minus one star to rate
My dad's doctor recommended Seasons Hospice & Palliative Care and when we felt that it was necessary to move him to hospice, they contacted them. They worked with the palliative care and it was very nice. It was also covered by Medicare. They worked to make him more comfortable and that was all that I asked for. I believed my dad was comfortable working with them. I only had one concern though, I didn't think they took everything we said to the degree that we felt was necessary. For instance, when he ate we knew that he had a horrible acid reflux and I said something to them about it and my mom did too, and I thought that was pain management. If he was having pain when he ate even a little bit, I thought they needed to work on that. They needed to work on what we recognized as an issue.
Seasons Hospice & Palliative Care is a hospice care provider serving Naperville, IL and the surrounding area. Seasons Hospice & Palliative Care offers care and emotional, social, and spiritual support for patients and their families in end-of-life scenarios. Contact the provider for more details on services and rates.