My father was admitted to the ICU after an incident in the ER placed him on a ventilator and 24 hr dialysis. After two weeks of care and investigating every possible aspect of my father's condition, it was determined that his prognosis was poor. We, as a family, chose to honor his wishes that he not remain on life support and determined it was time to wean care. I am a healthcare provider and have extensive experience with hospice, so I requested a hospice referral be made. We were offered two companies and chose Seasons off a recommendation from the social worker. Later that evening we met with an intake nurse, Melissa, and I was sure to make my reasoning known. It was obvious to me that my father would not last long after support was removed and my motive for hospice was to make his final hours, and possibly days, as peaceful as possible for him, and my mother. Melissa understood my reasoning and ensured me and my mother that the support would be available both during his final time as well as afterwards for my mother, which was my real motive for requesting hospice care. The next afternoon, Nancy was present to "assist" the ICU nurse with removal of the ventilator etc from my father and to officially admit him to hospice care. Once that was complete, Nancy was out the door with her final statement being "Ill see you in the morning". My father did pass after 14 hours without support, all without a single hospice provider by our sides. Nancy never showed "in the morning" and when the hospital tried to reach the hospice company to report that my father had passed, they were unable to reach anyone (even with multiple attempts). It was the hospital nursing staff that stood by us all night, the hospital's social worker who ensured that we were fed etc so we did not have to leave his side, and the charge nurse who ensured that my father's transport etc was arranged, not the hospice provider as we were promised. All of which I can forgive as he only lasted 14 hours under their "care". What I am most upset about is the disappearing act that has continued. The follow up care and "checking in on momma" that was promised never took place. My father passed without hospice assistance, my mother grieved for days without a phone call, we held his services without contact and I finally wound up calling yesterday (a full week after his passing) to voice my displeasure and was assured by the administrator as well as Tina, the team coordinator, that they were very sorry and would absolutely reach out to my mother and provide the care she was promised. She received one phone call later that night with the reasoning that there were vacations that took place and a glitchy new computer system that caused her to "fall through the cracks". It was only halfway through the conversation that my mother even received an apology! The conversation ended with my mother requesting resources/referrals to grief support groups etc in her area and a promise from the provider that she would call the next day with information. Well it is 9:30 PM on the next day and she has heard nothing. I am extremely disappointed with the company as a whole and if it were not for the amazing staff at the hospital, I would be living with the guilt that my father and mother were so horribly neglected on top of the grief I already am feeling. I have filed a complaint with Medicare as I feel that no matter how limited their reimbursement will be, they deserve none. They failed in their mission to "do everything in our power to ease pain and provide physical and emotional comfort and support for our patients and their families and friends" and I hope that enough individuals are able to research these reviews prior to selecting a company and avoid these feelings of neglect this whole experience has caused my family.