I was very disappointed in Cornerstone In Home Hospice care. They came for 30 minutes 2 or 3 times a week. First, I never received the comfort package for my mother that was supposed to be received no later than the second visit. I told them a week before my mother passed that I had never received it. In fact, I eventually did receive it AFTER she passed away. Because of this, I was left to scramble for hard to obtain drugs to make my mother more comfortable at the end.
Second, they often told me things that never came to pass such as doctor visits. My mother was finally seen by one of their doctors one hour before she passed away.
Third, my mother was left in pain from cancer everywhere because they did not believe me when I told them my mother was in terrible pain and couldn’t swallow or keep down any of the pills they gave her. When eventually they did start believing me, she finally got the morphine a day or two before she passed.
Third, we never received round the clock care for her until 11 hours before she passed. Many days before, I tried to tell them she was past the point of care that we were capable of as non-professionals but again, they did not believe me. When we finally did receive that care 11 hours before and needed an increase of morphine, the nurse stood by for hours while my mother was in agony rather than re-call the nurse who was supposed to follow up on this with the doctor. She was more worried about pissing off the slow to react nurses than my mother.
I know other people have said wonderful things about hospice and how comfortable they make the patient in their last days but this was most not the case with this hospice. I recommend finding another in home hospice company.