My mom just passed away last Saturday at their facility. All the nurses, techs and volunteers were so knowledgable, professional and helpful. I had a misconception of hospice but my mom's physician assured me I would love Evergreen Hospice center and I surely did. I'm so glad my mom was at their amazing care in the last few days of her life.
Evergreen Hospice Services was fantastic, and their nurses were out of this world. The nurse was dead-on on her assessment on what was happening when my father started his dying process. She recognized immediately and was able to give us a timeframe, and they were accurate. They were very professional and attentive, and I give them very high marks.
We placed Mom at Evergreen Hospice because they are connected to the Evergreen Hospital, and that's where she spent the last three years in and out of her doctors' appointments. The staff is very good, and the place is very nice and clean. This is the second time I've dealt with them.
Yes the grounds are beautiful. Most if the staff were competent, caring people. We felt blessed to have their help. It was not an unalloyed ease though. Our social worker wasn't competent and it created real problems for our family when she didn't verify insurance coverage that had been granted. Due to this, my husband was exited. One of the nurses was despicably rude when my husband was returned to hospice inpatient due to an unforeseen circumstance. Unforgivably rude. And at such a time. To most staff there, and volunteers, thank you. The others need to reassess their calling to this field.
My husband died at Evergreen In Patient Hospice in 2014. The staff and the facilities are beyond belief wonderful There were three placed for family to sleep in his room. The grounds are so beautiful. He did not suffer at all. There is a huge family room and a family kitchen. The social worker, the provider, and the nursing staff were very attentive and listened well to our concerns and addressed them. I can't thank this inpatient facility enough for their care
This very difficult time in life was made so much worse through the inept performance and rude behaviors of all the hospice staff at Evergreen. They were so disorganized it took us over a week just to find out who our case social worker really was, and who the RN assigned to my mother really was. They gave us a different team every single time we asked. They failed to order the very necessary supplies my mother needed, and the result was my mother burst through her stitches and leaked almost all (over 7 liters) the fluid in her stomach that was protecting her kidneys. On the third day, they finally agreed to let her return to the hospital to have her stitches redone and stop the leaking, but they failed to do the registration work and the hospital didn't know she was coming, which caused us additional stress and a scolding from the doctor who said he needed more notice when we were bringing her in for treatment! Thank you, hospice. Finally they assigned another team who managed to meet with the family only to cause even more problems. We had requested 2 baths a week for mom, they said that would happen, then decided not to. Mom's urine catheter fell out and they refused to re-insert it, which put her in a diaper and brought exceptional stress on her. They REFUSED TO HONOR PRIVACY LAW. My mother stated explicitly that they were not to give information to her out of state daughter because she tries to take over without finding out what is already underway and creates endless problems. But, they spoke to her anyway.
End of life is horrible to go through. Hospice is supposed to tend to the comfort and dignity of the patients. This group at Evergreen is a miserable FAILURE on all counts.
Evergreen Hospice Services is a hospice care provider serving Kirkland, WA and the surrounding area. Evergreen Hospice Services offers care and emotional, social, and spiritual support for patients and their families in end-of-life scenarios. Contact the provider for more details on services and rates.