Both my father and mother had cancer at the same time. When they needed hospitalization, we chose Memorial Hermann in The Woodlands. They received exceptional care at the Memorial Hermann hospital in the Woodlands. Because of the exceptional level of care they received, when it came time for my dad to be moved to hospice, we chose Memorial Hermann's hospice service. To say my family was disappointed in Memorial Hermann's hospice service is an understatement. My father was placed in hospice the Friday before Christmas. Several of the staff members (over the next couple of days) told me that "their office would be closed on Monday for the holiday". I thought at the time, OK, but surely someone would at least contact us to see if everything was OK. We didn't receive one phone call on Monday "“ their office really was closed. Not only that, but we only received one short 20 minute visit on Saturday morning, after the initial visit when my dad came home from the hospital on Friday and they were giving me instructions on how to give my dad his meds. When his breathing became very loud and labored the next evening (Christmas Eve), I called the office. The person that returned my call listened to me for a few minutes and then said "Frankly dear, it bothers you more than it does him." It was Christmas Eve - I guess she didn't really want to be bothered. After all, it was the Holiday season. We got one call on Sunday morning, Christmas Day. I relayed the conversation to the person that called. She seemed a little concerned, but not very. That was the last contact we had with anyone from Memorial Hermann hospice until my dad passed away around 6am on 12/27. The lady that came was sympathetic and even cried with me a little. That was the last time we heard from any one from Memorial Hermann hospice. No check back to see if we were OK (remember - my mom had cancer too) - no phone call to say they were sorry - no nothing. My Pastor's mother-in-law had to be in hospice during the Thanksgiving holiday. The experience that they had from a different hospice company was like night and day. There was someone with her family almost 24 hours a day - caring for her and her family. The problem with hospice is that you don't usually know you've made a bad decision until it is too late "“ there are no "do overs". I have been remiss in writing a review for so long because it is still so painful for me to talk about. I lost my mom to cancer on January 22nd, 2012 (my dad's birthday). Thankfully we didn't have to put her in hospice. I hope that this review will spare someone else from having a similar experience.