I tried to make it clear to Beacon that my primary expectation (as healthcare proxy and power of attorney) for them was to micro-manage my dying, bedridden mother's comfort in the nursing home. For someone who is stuck in bed for over a month there is no such thing as "comfortable:" there is only minimizing discomfort. And the only way to do that is to have a family member, friend or hospice personnel around as much as possible to advocate for and tend to the dying patient on literally a minute-to-minute basis. Nursing home staff are just not equipped for that intensive level of contnuous care, despite the fact that the ones looking after my mom were very clearly compassionate and competent.
Instead of attending to my mom's physical comfort, Beacon took it upon themselves to push spiritual and counseling services, on both me and my mother, even after I repeatedly tried to redirect them. My mom would complain to me about every new person Beacon sent over to try making friends with her, asking intrusive personal questions that my mom had no time for or interest in. I finally banished a couple of the specific offenders from her room, and Beacon sent one of them back in! I fired them summarily and always will regret that I did not do so sooner. The replacement hospice group seemed much more responsive, but they only looked after my mom for a day or two.
I have been using Beacon Hospice for my wife for two months now. They're outstanding. The training they have for their staff is outstanding. The delivery of supplies is excellent. They are able to provide me services seven days a week which many other hospices could not.
Do not use the services of this hospice for yourself or a loved one! It is impersonal at best. I used them thinking they would help my loved one. They said they'd call me 3 times a week to review the case. They NEVER called. I called because my loved one was suffering, having trouble breathing. They were snippy with me. They did NOT think this was an emergency. My loved one was NEVER agitated until they started morphine - standard hospice meds. Then my loved one was hallucinating and scared. They refused to stop the morphine until I threatened legal repercussions. My loved one calmed down off the morphine. They are impersonal, one-size-fits-all hospice that I believe led to the early death of my loved one. Call a small community nursing association if you need hospice care. You will be treated with compassion then. These hospice workers pretend to be caring but are VERY partronizing and cold. This was the WORST medical experience of my life!!
Beacon Hospice and Palliative Care is a hospice care provider serving Fall River, MA and the surrounding area. Beacon Hospice and Palliative Care offers care and emotional, social, and spiritual support for patients and their families in end-of-life scenarios. Contact the provider for more details on services and rates.