405 Lake Zurich Road, Barrington, IL, 60010

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Reviews of JourneyCare

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May 14, 2016

By Ilene Diamond


The worst possible agency you would ever have the misfortune of using!! Nurses....rude, lack compassion, not friendly! Their administration....doesn't care! Stay away! Company is no longer a hospice/palliative care service, it's a conglomeration and does not care at all who they hire, nor do they care about their clients/patients!!

March 07, 2016

By JustBad

I interviewed this provider

I can NOT recommend Journeycare for palliative care. I am the patient and after two attempts to obtain services I was denied a phone call or a letter stating why I was denied. The intake nurses did not properly communicate to me nor home health a true picture of eligibility. Health information was mishandled. Everyone you talk to has a different answer. Dealing with them made me more ill. Use someone else.

March 28, 2015

By Helen's daughter Jean

I am a past client of this provider

My mother recently spent 6 very long and emotional days in the care of JourneyCare and they could not have been more supportive to our family. There were so many people that asked "what can we do do help you?". The volunteers would come in and just sit and listen when we needed to speak. There were snacks and just the little things that helped us with this period in our lives. When my mother passed, they showed great respect and would highly recommend them to anyone.

March 10, 2015

By Aramis

I am a past client of this provider

I would like to thank Journey Care for their wonderful care of my mom. They treated mom as if she were their own family member. Loving, gentle, thoughtful. They not only took care of her medications and other physical needs, they asked about music preferences and often just sat holding her hand and playing classical music she loved. They are a wonderful service made up of competent staff. They also made sure to call or see us about updates or check with us to ask if we had any concerns or observations. Always pleasant, always caring both for mom and her family. Thank you again for being there.

February 16, 2015

By helpthesick

I am a current client of this provider

I would highly recommend NOT USING this organization. There are awful, just cannot get it together and just make excuse upon excuse! When the one you love is suffering and you are looking for help the last thing you need is someone who is cold and rude. DO NOT USE . . .

February 12, 2015

By DePaola

I am a past client of this provider

Contacting Journey was a call I had hoped I never had to make but in the end I am glad I did. My Mom was told she had less than 5 months and didn't last 2 weeks. When Journey came in they helped our family and my Mom leave with dignity. Loree and Jennifer were absolutely the most compassionate special people I have ever met. They took very good care of my Mom and they helped me and my family with the transition. I must also mention Lino who came after my Moms passing to help us prepare for her departure from her home... he was an angel. Thank you Journey you are special people who deserve to be recognized!! May God Bless you and families

December 21, 2014

By pegbeg7


When Mom was discharged after 3 hospitalizations in 4 weeks their solution was rehab. Absolutely ridiculous. There was no rehabbing for her diagnosis. We decided to bring her home with 24/7 care. JourneyCare provided everything she/we needed. From nurses, social worker, massage therapy, spiritual care and helped the family prepare for what we knew was coming. We were able to provide everything she needed in her home, which is exactly what she wanted. She passed peaceful in her own home with her family around her. JourneyCare helped us provide her with services as to make this as painless as possible. We were prepared for every possibility. It was an incredible experience to be with her as she left. They are truly experts in this area and would recommend them to anyone who is facing this challenge.

July 09, 2014

By grabebr

I am a past client of this provider

I was very pleased with the care that my Dad received in his last 3 days at the facility and with the nursing care he received at home. The staff could not have been better and I know that my Dad's last days on earth were comfortable and peaceful. I highly recommend Journey Care.

May 12, 2014

By Curtis4

I am a past client of this provider

JourneyCare was very caring, and they made it much, much easier for my father-in-law and the family. I don't think we probably would have found any place any better. He was only there for a few days. They made it very comfortable for him. The staff was wonderful. It is a place that if my mother-in-law, in the future, needs anything, that's probably where we will go with her.

February 05, 2014

By Thank you,

I am a past client of this provider

Everyone was compassionate and extremely helpful before and after my grandmother's passing. This is why I recommend hospice to all who need this invaluable service. They are willing to help everyone as much or as little is humanly possible and accepted.

January 13, 2014

By TinaKazlauska

I am a past client of this provider

i was absolutely amazed by the level of care and compassion we received. They were so helpful and caring I could not have gotten through this with out them. They are angels on uncle did not suffer one moment once we brought in journey care. Our nurses were the best of the the best.

November 20, 2013

By Amore1

I am a past client of this provider

Hospice means -You the family do the work while Hospice provides care via phone. From the moment we signed with Journeycare we had issue after issue from the inpatient facility to lack of care at home especially in the last hours when we needed someone most. If anyone were to ask me about Journeycare , I would tell them to find family and friends to help them because that is what Journeycare feels you need most. Ever feel alone? I did . Thanks for the poor care my family member received . My rating isn't even 1 star but I had to give one star to submit ..really?

May 20, 2013

By Wife of patient

I am a past client of this provider

The team who provided care for my husband and support for myself and my family was wonderful. They returned calls promptly, provided meds and supplies as needed and provided the level of care that allowed us to keep him at home. I could not have done it without them.

November 30, 2011

By miso19

I interviewed this provider

HORRIBLE! From the first day of having them, it was one problem after another. I made complaint after complaint. I feel sorry for the people that can't fight back or have no knowledge of the medical aspects. DO NOT recommend at all. No one even bothered to contact us after the passing of our dear family member. Very sad!

November 20, 2011

By Dankupski

I am a past client of this provider

Patient was my wife Diane and we worked with the hospice folks for about six weeks in our home. The staff was careing and responsive to our needs during a difficult time for our family. I would recommend the staff and agency at any time.
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Features of JourneyCare


  • English
  • Spanish

Medicare (ratings last updated: 06/16/17)

  • Medicare Provider Number: 141525
  • Ownership Type: Voluntary Non Profit Private
  • Date Certified: 03/01/1989

About JourneyCare

For over 30 years, JourneyCare (formerly Hospice & Palliative Care of Northeastern Illinois) has cared for generations of families facing serious and life-limiting illnesses. We are committed to helping them live better and, hopefully, longer. Our focus on clinical excellence and education for family members and caregivers, as well as innovative programs and therapies, have made JourneyCare the partner of choice for families and medical professionals alike.

Our mission is to make every moment count for those facing serious illness and loss. We are experts in pain and symptom management and end-of-life care. We are JourneyCare.


  • Adult and pediatric hospice care
  • Adult and pediatric palliative services
  • Integrative therapy services
  • Grief support and bereavement counseling
  • Community and professional education
  • Volunteer support
  • Latino Outreach
  • Veteran's Care
  • Inpatient care at the Woodstock Hospice Center within the Centegra Specialty Hospital - Woodstock
  • Inpatient care at the Pepper Family Hospice Center in Barrington
  • JourneyCare Foundation


  • Medicare certified
  • Licensed in the State of Illinois
  • Accredited by the Joint Commission
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