Reviews of Phoenix Home Health Care
kmyrick May 09, 2016
I am a past client of this provider
My father had Alzheimer's and we contacted Phoenix. They seemed to make a difficult situation even worse. The office staff was rude, unorganized and most of the time out of touch with what was going on. They would cancel someone at the last minute and have no options for us as far as sending a replacement. They sent people out with no experience at all with Alzheimer's and those ladies admitted to feeling uncomfortable, but were sent anyway. We walked in once and the caregiver was completely asleep(day shift) on the couch and my dad was left unattended. The worst part was trying to communicate with the girls at the office, they lack simple communication skills. It's been two weeks since my dad passed and they have not contacted us through any means to express their condolences, which shows they're not in it because they care about people. We did meet two of the best ladies that cared for my dad right to the very end and loved him, unfortunately the girl at the office called and was highly upset because one of them for came in early to help during my dad's final days. It's a mess and I would look elsewhere. I heard they were rated number 1 in Missouri, if that's the case, then the state of home healthcare system is in a very sad place. Samantha Holt
formechrome February 18, 2013
I am a current client of this provider
as a client it certainly would be more appropriate to have someone who actually worked and was on time . The work ethic lacks tremendously.
About Phoenix Home Health Care
Phoenix Home Health Care is a home health agency serving Springfield, MO and the surrounding area. Phoenix Home Health Care offers around-the-clock medical and non-medical care in the home.for more details on services and rates.
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