Reviews of AccentCare Newport Beach
Caring7488 December 11, 2014
I am a past client of this provider
My experience with Accent Care Home Health was not very good. We had an in-home interview with the person from the agency, and she told us basically what we needed to do and what the caregiver was authorized to do, and that turned out to be incorrect. So, we were counting on the caregiver to do certain things based on that interview, and the caregiver actually came and said she was not allowed to do that, which was kind of strange and inconsistent. But we really enjoyed the caregiver and, unfortunately, she got a job some place else, so we got a substitute caregiver from the same agency, and she was terrible. I met with her the first time she came and told her what she needed to do, and she did nothing. Basically, all she did was sit there. We scheduled with Accent, and my sister-in-law had made appointments with her clients and was waiting for the caregiver, but she didn't come, so she called Accent, and they said that no one was coming without previously notifying us, so she had to cancel all her appointments; it was pretty bad. If they actually provided the services that they said they were going to provide, then I think it would be great, and the first caregiver was great. But she said she was not authorized to provide medication, and my mother-in-law has to have medication throughout the day, so that was the problem. Originally, when the representative came to us, she said she could administer medication. She also said that she could go buy lunch for her, and she would be reimbursed like so many cents a mile, then when she actually came, she said she was not authorized to leave and could not administer medication, which was really inconsistent. But she was very competent and was an excellent caregiver, so we are sad that she moved on. When she was replaced, the next caregiver not only would not administer medication or go get lunch, she also did nothing. She didn't feed her or help her to go to the bathroom, so that was terrible.
Ruth26 January 31, 2014
I am a current client of this provider
We've been using AccentCare for over six months now. I choose them because they have the flexibility in the hours that I needed. Hardworking, orderly, firm, and concern are the qualities of the caregiver that is taking care of my mom right now. I'm comfortable with them, but I just would like them to be more patient and more ability to deal with the difficulties of the case for mom.
From AccentCare Newport Beach
We help families make the best choices and coordinate the details to ensure safety and comfort. Our licensed clinical and medical social workers can also make referrals to community resources, assess medical equipment and supplies, and verify insurance coverage.
At AccentCare we know that being in the comfort of familiar surroundings has been proven to not only speed up recovery but help maintain a healthy lifestyle. Fortunately, healthcare technology coupled with competent, caring hands allows AccentCare to deliver advanced medical care without the patient ever leaving their home.
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