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(800) 558-0653

New England Home Care Cromwell, CT

136 BERLIN ROAD, Cromwell, CT 06416

(800) 558-0653 (Call a Family Advisor)

1.66

(3 reviews)

Offers Home Health Agencies

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Reviews of New England Home Care in Cromwell, Connecticut

1.66

(3 reviews)

    Jonathon Be

    1

    December 16, 2019

    I am a current client of this provider

    I am very displeased with the services offered to me. A nurse is scheduled to come every morning. 25% of the time they're on time. 75% of the time they're late, often with no call/no shows by the time I have to leave for work. This company has caused me to be late for work enough, when they know the time I must leave home, that my company is no longer allowing me to arrive late to work anymore. Coordination with my work schedule can or should happen before the morning of a visit. I have been asked to do a "huge favor" and meet a nurse at another location instead of home for their convenience. I feel that this was a very unprofessional request. I am interested in other options of home nursing aside from NEHC.

    fulltimefamilycaregiver

    1

    October 3, 2015

    I am a past client of this provider

    New England home care is unprofessional, disorganized and untrustworthy. We were mysterious dropped from their computer several times and and to call the agency to inform them the aides no-showed. They admitted they had no explanation for their error. It took multiple phone calls each time to achieve resolution. Not only did they evidence themselves to be incompetent, the quality of the workers sent to the home left much to be desired. They had been recommended to us by a short term rehab facility as part of a discharge plan ,and I cannot understand why. When you allow these people into your home, it is like you invite them into your family, and when the job is not done well, you add to the already stressed lives of full time family caregivers. These agencies should provide a respite, not another responsibility on an already overwhelming list.

    gotogam

    3

    June 2, 2012

    I am a friend or relative of a resident

    well, from what i had gathered through my visits to the home was that the staff was fairly freindly to the clients and seemed to organize and run the facility well. To say the least my father didnt really take to them and usually he is outgoing so once i leave its hard to say how the staff behaves.. most of the time my father would stay in his room which was a single room with a portable refrigarator and microwave.. and thats were he was comfortable but i guess they would have meals and staff or friends would come to get him for supper and he wouldnt want to go.. why?.. i have no idea but.. overall i would give the facility a B+

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    Medicare

    • Overall

      4.0

    Medicare Provider Number: 077163
      Ownership Type: Proprietary
      Rating Date: 9/1/2023
      Timeliness of providing service: 98.9%
      Taught patient or caregivers about their drugs: 99.7%
      Checked patient's risk of falling: 99.7%
      Checked patient for depression: 99.8%
      Checked for flu vaccination: 72.9%
      Checked for pneumonia shot: 82.3%
      Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care: 99.1%
      How often patients had less pain moving around: 83.5%
      How often home health patients had to be admitted to the hospital: 16.8%
      How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted: 13.8%
      How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital: Worse Than Expected
      How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital: Worse Than Expected
      Walking or moving around: 79.9%
      Getting in and out of bed: 79.0%
      Bathing: 79.6%
      Breathing: 85.6%
      Wounds/healing after an operation: 94.5%
      Medication compliance: 67.0%

    About New England Home Care in Cromwell, Connecticut

    New England Home Care is a Senior Care provider in Cromwell, Connecticut that offers residents Home Health Agencies services. Contact New England Home Care for more details on services and rates.

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