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(800) 558-0653

Shepherd of the Valley Home Health Care Austintown, OH

5525 Silica Rd, Austintown, OH 44515

(800) 558-0653 (Call a Family Advisor)

3

(2 reviews)

Offers Home Health Agencies

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Reviews of Shepherd of the Valley Home Health Care in Austintown, Ohio

3

(2 reviews)

    TimMan

    5

    November 20, 2017

    I am a past client of this provider

    My mother needed some extra help for a few weeks after returning home from the hospital and SOV sent a nurse to evaluate her and sent an aide twice a week to help her. The nurse was very helpful and did follow up visits. Although we had a few different aides, they all arrived on time and were professional and caring and seemed to relate to my mom, even with her dementia.

    Trish634

    1

    September 23, 2011

    I am a past client of this provider

    They sent 13 home health providers in 5 months when we requested that the number be limited to one. It took my sister and I requesting a certain worker three times before they finally started sending her consistently. Then when that worker got her state certification, she quit because they cut her hours. She trained two replacements who were supposed to be her permanent replacements, but the first day she was not our care provider, they sent another girl, not either of the two the worker trained. I also had trouble with the girls getting here on time, so I was often late for work as a result. Most of the girls they sent did not have a clue how to deal with someone with dementia, and usually spent they time they should have been doing light house work on their smart phones, rearranging their work schedules, because the person who did the scheduling got it wrong. In addition, I was not invited to a meeting when the plan was evaluated to see if it was working. I wanted to make changes to the plan, including the time that the girls arrived for duty, but because I was not invited to the meeting, I could not get my needed changes put in place. I was also told that they could not guarantee me that anyone would come for the shift, let alone that they would show up on time. I tried to speak with the director several times, but usually I was pushed aside by the person who answered the phone. When I called to tell them that we would not be needing their services any longer, five minutes later I received a call from the scheduler (who answers the phone) asking me what my complaints were. I told her, and she denied knowledge of these complaints even though she is the one I spoke with most times.

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    Medicare

    • Overall

      3.0

    Medicare Provider Number: 367741
      Ownership Type: Non - Profit Religious
      Rating Date: 9/1/2023
      Timeliness of providing service: 99.9%
      Taught patient or caregivers about their drugs: 100.0%
      Checked patient's risk of falling: 100.0%
      Checked patient for depression: 99.9%
      Checked for flu vaccination: 86.8%
      Checked for pneumonia shot: 84.8%
      Provided diabetes specific care including getting doctors orders, giving foot care, and teatching patients about foot care: 97.7%
      How often patients had less pain moving around: 66.8%
      How often home health patients had to be admitted to the hospital: 17.5%
      How often patients receiving home health care needed urgent, unplanned care in the ER without being admitted: 13.7%
      How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital: Worse Than Expected
      How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital: Same As Expected
      Walking or moving around: 74.0%
      Getting in and out of bed: 67.7%
      Bathing: 77.6%
      Breathing: 70.3%
      Wounds/healing after an operation: 97.3%
      Medication compliance: 54.8%

    About Shepherd of the Valley Home Health Care in Austintown, Ohio

    Shepherd of the Valley Home Health Care is a Senior Care provider in Austintown, Ohio that offers residents Home Health Agencies services. Contact Shepherd of the Valley Home Health Care for more details on services and rates.

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