Umbrella Care Management
4 Fairview Dr, Warwick, NY 10990
(800) 558-0653
Verified Partner
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Reviews of Umbrella Care Management in Warwick, New York
Anon_DC
5
|
August 16, 2023
We (brother and sister) reached out to Umbrella Care when our parents were in their early 80s, had just sold the family home of 50+ years, and were transitioning through independent living to assisted living. We are not local, and in addition to the typical adjustment phase when moving out of a home, our parents were also each going through several significant health crises at the same time. Despite our best efforts, we were completely overwhelmed with trying to manage our parents' increasing needs. They frequently canceled needed doctor's appointments without telling us, and even when they did attend they were unable to retain what the doctors told them or give us an account of what happened. Enter Diane from Umbrella Care, who immediately threw herself into learning everything she could about our parents' multiple, complex issues. She worked tirelessly to get up to speed, and was soon accompanying our parents to doctor's appointments, providing us with detailed reports afterwards. She has already shepherded each of our parents through a couple of surgeries and other acute medical situations, which has been a lifesaver to us. Instead of having to rush in from different states to take care of logistics, we have been able to visit our parents as their (adult) children rather than their primary caregivers. We still take an active role in making important decisions for them, but with Diane on the case we never have to worry about what's going on when we're not there. Another of Diane's great strengths is how seriously she takes the dignity of the seniors she works with. She never loses sight of the fact that, however physically or cognitively disabled someone might be, that person is still an adult whose autonomy should be respected to the extent possible. She has consistently told us when she feels a doctor or aide has fallen short in this regard, and shared praise for the ones who get it right. And she never tires of finding creative ways to solve problems as they arise. To take only one example, when the aides were reporting that our parents were spilling a lot of food on themselves at meals, Diane took it on herself to research and find purpose-made "dining scarves" they could wear at meals that looked attractive and dignified, rather than allowing them to be put in aprons or bibs. We would be lost in this phase of our lives without the assistance from Diane and Umbrella Care. She is truly an advocate as well as a professional, and even if we did live locally we could never do what she does for our parents. We know she has their best interests at heart, and she never stops trying to find better ways to advance them. We are grateful.
Provider Response
Anna P
5
|
April 18, 2023
I am a past client of Umbrella Care. I was alone, caring for my mom and needed help in planning, preparing and executing a stay-at-home care plan for my mom. Umbrella Care was able to develop my mom's stay-at-home care plan, help me execute the plan and participate in the plan too. My mom recently passed away. An Umbrella Care representative was with my mom when she passed. I was very sad at the sudden passing of my mom, but I am so grateful that a friendly, caring person was with my mom when she passed.
Provider Response
Laura Sheehan
5
|
January 20, 2023
I'm so grateful to have found this service. My father-in-law was caring for my mother-in-law with Alzheimer's and the situation was becoming scary as they are both in their 80s. We live 4 hours away and I didn't know what to do or how to get them help. We weren't satisfied just waiting for disaster to strike. Talking to the local office of aging was less than helpful when it came to anything actionable. To make matters worse, all of the organizations/aide agencies seemed to have gone away with COVID in NYS. But a call to the Alzheimer's Association educated me on the role of a "Geriatric Case Manager" and I thought...this is what our family needs! I searched on Google and found Umbrella Care. This is how we met Diane, our case manager. I have to admit it's kind of scary hiring someone to do a job...where you have no idea what needs to be done She is professional, experienced and has been a source of reliable help from the very beginning, a true gem. First order of business, she helped us make some modifications to the house to assure that mom and dad were both as safe as they could be. She jumped right in with weekly visits, calls to contractors, and frequent check-ins with me. The grab bars in the bathroom, new toilet, and railing allowed mom to live at home for 7 more months. Diane also helped to address some personal care issues with mom, making sure there were new sheets, clothing, pull-ups etc., all things that dad really had no clue about and had to be educated in using...which she did patiently and persistently. She helped me hire aides to come into the home and help dad when he was having trouble moving her. She was my eyes and ears in the situation when I wasn't able to actually be there. She also helped us contact nursing homes and finally we did get a placement for mom (long overdue as mom had really lost pretty much all function by this time). She was totally hands-on, 100% reliable and I felt completely confident letting her handle such personal family matters. Diane and Umbrella Care really saved us when we were in need. I am grateful to her personally for her caring personality, professionalism, patience with me (listening to me when I needed to complain), and knowledge of how to care for and communicate with elders as well as navigate the system of nursing care etc. Considering the situation, Diane helped us get the best outcome possible (mom at home as long as possible, getting dad help with aides, and then placement in a nursing home when necessitated by mom's condition). I highly recommend Diane and Umbrella Care to anyone looking for help with caring for elders in their life. I wish she had been easier to find! Maybe this review will help!
Mike I
5
|
January 18, 2023
I cannot say enough about Umbrella Care. My father had progressive dementia and lived alone in Long Beach, New York . Being over two hours away made life difficult, to say the least. Umbrella care helped my wife and I navigate the community medicaid process, guide us through the process of at home care and helped us eventually place my dad in a nursing facility. Laura and Hector were extremely professional and knowledgeable and helped us navigate this confusing world of long term care. The person I spent the most time with was Maria, our care manager. Words cannot express the appreciation for her help, guidance, advice and counsel along the way. Maria was always available and always quickly responded to our questions and concerns. She was always patient and helpful even under the most difficult circumstances. What was amazing to see was how she handled my dad. To say my father could be difficult is an understatement, but Maria was always able to “lower the temperature” and reduce his stress and anxiety in a way that I could not. Without her, this very difficult period at the end of my dad’s life would have been much worse. My family cannot thank Maria enough. Therefore, it is without hesitation that I would recommend Umbrella Care!
Team Mom
5
|
September 2, 2022
My family would be at a complete loss of what to do without the expert care and guidance from Umbrella Care Management. Fortunately, a longtime friend referred Maria and Umbrella to my family, and we couldn’t be more grateful. My mother’s adult children live scattered across the country, in various states and time zones. With mom developing increasing dementia with a strong desire to remain in her home, we were at a loss as to how to support her in this goal. Maria to the rescue! Maria, Laura and the Umbrella team have been instrumental in helping support our mom remain safely in her home. Maria quickly developed rapport and a trusting relationship with our mom, who accepts Maria’s suggestions (yea!). Maria has been extremely responsive, maintaining excellent communication with my family, and has a wide network of resources that have added to our mom’s in-home support. Maria has identified care givers, found home visiting medical providers, from primary care to podiatry, and has even been present in mom’s home for Telehealth medical appointments. Maria and Laura have taken the lead with the mind-numbing and frustrating task of a long term care insurance claim submission. Maria responds and follows up so quickly and thoroughly, that I was almost surprised to learn that she has other clients! Maria is an experienced nurse Care Manager and is able to navigate the extreme complexity of our healthcare system, and help our mother remain independent in her home with all the supports she needs. Maria is also extremely modest, and does not wear her superhero cape out in public, but it’s always on.
MJ Fernandez
5
|
August 16, 2022
I live 4 hours from my father and when his care needs became more than I could handle from that distance, I contacted Umbrella Care. Monique became my father's advocate and care manager providing the in-person oversight that I couldn't and asking questions about his care that I didn't even know to ask. It was a relief knowing that he had Monique nearby to look out for him. She was professional, smart, kind and caring of not just him, but also of me! I'm so grateful that I no longer needed to take a day off work to escort my father to doctor's appointments or wonder what the care team was talking about on the weekly calls. Monique was able to translate the medical jargon and provided helpful reports on what she was observing as my father's situation progressed. At a really difficult time, Monique & Laura at Umbrella Care eased the worry & stress. I'm so grateful for their help and highly recommend their services!
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About Umbrella Care Management in Warwick, New York
After years of caring for her ailing grandmother and catastrophically injured father-in-law, Umbrella Care Management founder, Barbara Wilhelmy, R.N., B.S.N, C.C.M, was inspired to launch Umbrella Care Management as a resource for other, if less-informed, family caregivers.
Her company now provides services to families throughout the Hudson Valley, New Jersey, and New York City.
Barbara brings 25 years of professional nursing experience to the company. Her passion for disabled and older adults' quality of life issues developed during the 19 years she worked as a case manager in diverse settings including a national insurance company, a long-term care facility, and a regional medical center. Most recently she was employed as the Director of Case Management Services for a regional disability company. Because the American medical system is actually a disconnected collection of medical businesses, elderly and disabled populations are routinely put at unnecessary risk. With patients often facing complex, interrelated medical issues and seeing multiple providers, these businesses rarely coordinate their efforts to provide the very best quality of care for their patients.
Umbrella Care Management acts as the portal through which all of a patient's medical issues and social needs pass. Rather than viewing a patient's situation as independent pieces, Umbrella Care Management nationally certified case managers -registered nurses and licensed social workers - employ a concept known as patient-centered care. Using this model, case managers evaluate the patient's "whole picture," create a comprehensive plan to address interrelated problems, and coordinate services to ensure the best possible outcome and quality of life.
Our services are tailored to meet your precise needs; they range from ad hoc consultation services all the way to comprehensive, intensive case management. As a testament to our professionalism, credibility, and overall effectiveness at improving clients' quality of life, Umbrella Care Management is the exclusive case management consultant for the MS Society of America in Orange and Sullivan Counties in New York. We provide a vast array of services covering all aspects of senior and disabled adults' well-being. To provide an all-inclusive list would be impracticable. However, some of our more popular services include:
Crisis Intervention
Often, this is the time when families first realize the benefit of care management. When a loved one is in dire circumstances and families are exhausted, they often turn to care managers to take over the situation, alleviate stress, and bring calm to an otherwise chaotic state of affairs.
Comprehensive patient assessments
The assessment is the foundation of care management and provides a roadmap for the care plan which can be implemented by the patient's family or an Umbrella care manager.
Patient Advocacy --ask doctors tough questions and fight for the best care
Our foremost responsibility is to advocate in the best interest of the patient while balancing the needs of their family. One of the primary means to advocate is to communicate regularly with physicians and primary medical providers who have the greatest influence over patient's quality of life. This "communication" often takes the form of expert oversight meant to hold providers accountable for the care they prescribe and offers quality assurance to patients and concerned family members alike.
Ongoing management and oversight of care
Some patients may only require an assessment which provides a roadmap for future care. Others may need ongoing care management. Some may choose to use a care manager a few hours a month while others will do so for specific services or more complex issues only. Many caregivers request that care managers coordinate all of the patient's medical and social needs to alleviate the overwhelming stress so common among caregivers.
"Age in place" solutions
"Age in place" has become a prominent phrase as baby boomers age and long-term assisted living housing is at a premium. Age in place simply means finding a way for older adults to stay at home rather than moving to a long-term care facility. Sometimes there is no alternative. However, our care managers are well versed in technology, home modification, home care, and durable medical equipment solutions that often offer a viable option to seniors who prefer to age in place.
Care transition coordination
This is an important topic receiving increased attention in the healthcare community and media alike. A transition of care takes place when a patient moves between care settings, such as when a patient leaves the hospital and returns home or goes to a rehabilitation facility. Care transitions also occur when a patient's condition or situation changes. Lack of coordination during care transitions is, unfortunately, quite frequent and can be disastrous for everyone involved. Medication errors and a failure to transfer important information and are two of the most frequently cited problems occuring during care transitions.
Long-term care and housing planning
Where will your older family member reside as they age? This is one of the most common dilemmas faced by caregivers yet is rarely planned for. Our care managers will help devise a strategy to ensure that all facets of aging are carefully planned to maximize asset preservation, legal protection, and overall health - issues that are of particular concern when older persons require care in assisted living facilities. When assisted care is needed, either for rehabilitation or long term care, we can obviate common missteps taken by well-intentioned family members and maximize the chances of admission to a preferred facility.
Medicare and Medicaid consultation
The byzantine rules of Medicare and Medicaid are daunting. We can help provide clarity regarding coverage and eligibility issues and handle providers who themselves are often ill-informed on the subjects as well.
Schedule and accompany patients to appointments and accurately relay information
Though our scheduling service is most often used by families living at a distance from their aging loved ones, local caregivers see the same benefit from the presence of an Umbrella care manager at patients' medical appointments. Our care managers' medical expertise, professionalism, and overall healthcare acumen tend to garner more thorough and thoughtful answers from medical providers. Our care managers are then able to succinctly convey that information to concerned family members.
Locate and coordinate community resources
Many families contact Umbrella Care Management when they're at a loss as to the best course of action to take for an ill or injured senior adult. One of the primary functions Umbrella Care Management serves is to ensure the patient's best care while engaging community resources to alleviate caregiver stress and financial burden. These resources may include government, non-profit and private programs. We often find that our fees are offset by the community and entitlement benefits we find for a patient.
Coordinate services with other members of the health care team
Research shows that patients who receive treatment under a coordinated care system such as the patient-centered care model utilized by our care managers experience better outcomes across the full spectrum of aging issues. A few examples: Emergency room visits and hospital admissions reduced by at least 50% among high-risk elderly patients; The reduced functionality usually associated with hospital discharges of the elderly is mitigated; Agitation in Alzheimer's patients is reduced with a correlated reduction in caregiver stress.
Source: US Dept. of Health and Human Services. Patient Safety and Quality: An Evidence-Based Handbook for Nurses.
End of life counseling and hospice planning
Our care manager's role as an advocate for older persons engenders a unique relationship between care manager and patient - a role that is generally well regarded by patients who seek to discuss end of life issues with a trusted companion outside the family circle. Care managers are uniquely positioned to have frank conversations with dying patients and are able to facilitate the difficult decisions that must be made jointly by patients and families.
Regional network of financial experts
The fact that many older adults fail to plan for their eventual declining health can be catastrophic to family assets. Our comprehensive assessment includes an evaluation of a patient's legal and financial preparedness respective to their current medical condition. When appropriate, we are able to provide referrals to our regional network of attorneys who can advise clients on options to preserve assets and obviate legal disputes.
Liaison service for families at a distance or otherwise unavailable
Families living at a distance or otherwise unavailable are even more susceptible to communication problems with medical providers and often feel "out of the loop." Umbrella care managers bridge that gap by communicating with providers, scheduling and accompanying patients to appointments, and relaying information to family members.
Coordination and supervision of in-home care and companion services
When home care is required for elderly or disabled persons, we are happy to refer families to trusted providers. Regardless of the referral source, however, home caregivers are entrusted to work otherwise unsupervised in patient's homes. Umbrella care managers can provide you peace of mind by regularly conducting unannounced visits to ensure quality of care and hold caregivers accountable to a third party.
Home safety evaluations
Living independently is often the most important factor to older adults as they age. As older adults age, family members are often concerned for the safety of their loved ones at home. Safety evaluations can provide objective
Mediate family disagreements regarding care options
Caring for aging loved ones creates inordinate stress on family members. Umbrella care managers can provide objective, expert opinions on care options which are often cited as a means to mediate disagreements among family caregivers.
Quality assurance monitoring at acute and long-term care facilities
Without a medical background or sufficient time to regularly evaluate the care a loved one is receiving at a long term care facility, family members may find comfort in receiving objective care evaluations from Umbrella care managers. Such evaluations can be routine or on an as needed basis to address particular concerns.
National referral network
No matter where you're located, we're happy to answer questions and refer you to a trusted NAPGCM affiliate anywhere in the country.
Areas of Practice
Assessment, Placement, Education, Referrals, Care Management, Family/Professional Liaison, Homecare Services
Licenses & Certifications
- State Licensed Registered Nurse
- Bachelor of Science in Nursing
- Nationally Certified Case Manager
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