Our experience with Still Hopes was with the rehab facility. I sent my loved one, after hearing about how wonderful Still Hopes was, from another rehab facility that the hospital sent her to. My mother fractured her pelvis during a fall while WALKING in the yard. The doctor had put her on so much medication while addressing the pain of the fracture, that it created another issue when her feet atrophied after only a few weeks of staying in the bed. The rehab that I moved her from, gave her boots to wear, to try to help the feet go back to the right position. However, when she moved to Still Hopes, they put the boots in her closet and never made an order to put them on her, never tried to address the condition/position (they pointed straight down) of her feet at all, and never made any attempt to correct the problem because "she didn't come with that order" and because they "did not want to be financially responsible for an AFO" (an AFO is something that would/could have been made for her feet to not only correct the problem, but also help her to be able to walk again). It is the responsibility of the facility to purchase anything that is necessary for the patient to recover, and what's really bad, is the fact that Medicare would have covered it! What's worse, is because they didn't do anything to address the problem at all, the positioning of the feet continued to get worse. They never even tried to change the expectations of therapy, to make up for their neglect...considering that surely their "trained professionals" would have and should have known that she was never going to be able to walk when her toes were pointing straight down! Instead of changing the therapy to teaching my mother how to adapt to her now, wheelchair bound, life, they still expected her to walk!!! How well would you walk on your toes? But to add to this complaint, the rehab facility never even tried to keep her toenails trimmed, but yet, they would shove her feet into her regular tennis shoes for therapy only...feet that not only pointed straight down...but then had toenails that extended past the actual toes...and STILL they did nothing for her even when she developed bleeding and bruised toenails (the entire nail...and more than one nail) from being too long, shoved in a shoe, and still expected her to stand and walk. Instead, they chose to discharge her saying that she had reached a plateau in her recovery. She was there for two months, so there is absolutely no excuse for this neglect of care! We finally got her to a facility that would continue trying to rehabilitate her. They did order something for her feet. They did send in someone who could cut her toenails (she's a diabetic so it has to be done professionally). But because Still Hopes wasted the two months of medicare days by simply going through the motions in order to get the bill paid, instead of actually making the patient any better...and neglected her needs to the point that it made her condition worse...there wasn't much time left in the medicare paid days to actually help my mother get better. All this place cares about, is the pay check, numbers, and bottom line and it shows.