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Friendship Village of South Hills

1290 Boyce Rd, Upper St Clair, PA 15241

(800) 558-0653 (Call a Family Advisor)

3.85

(14 reviews)

Offers Memory Care, Continuing Care Communities, Independent Living, and Nursing Homes

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Reviews of Friendship Village of South Hills in Upper St Clair, Pennsylvania

3.85

(14 reviews)

  • Facility

    3.8

  • Staff

    3.4

  • Food

    3.0

  • Activities

    3.3

  • Value

    2.9

Linda

4

February 14, 2024

I visited this facility

I liked Friendship Village of South Hills a lot. It's very new, clean, and in good condition. It had lots of places for my husband to walk. He likes to walk. They had two different outside areas, which were lovely. They had nice rooms and a nice selection of activities. The staff during the tour was very nice, but I only met the marketing person. I did not see the menu, but I saw the dining area and it was very nice. I liked the whole place. The cleanliness was great. It was bright and there were lots of windows. It's very pleasant. It was extremely expensive.

Provider Response

Hi Linda - thank you for your kind comments and review. We offer many different floor plans that differ in price. Please reach out if there are any questions we can answer for you! - The Team at Friendship Village of South Hills

madhatrabbit

1

February 7, 2024

I am a friend or relative of a current/past resident

This facility is good if you just need light assistance. I wouldn't recommend for those who need full care. In need of hospice or memory care this place falls short. Short staffed residents escape, fight with each other, falls are a daily occurrence. The food is not home cooked delivered once a week prepackaged and frozen. Memory care unit is shabby smells of urine. High use of agency staffing . Advertise as a luxury facility but the note on the snack cabinet begs to differ one snack per resident per day. Paying 9 grand a month. My best advice is save your money hire a private duty caregiver and keep your loved one at home.

Provider Response

Thank you for taking the time to share your thoughts and concerns. Your description of life at Friendship Village of South Hills is concerning and inconsistent with our high expectations of care. Your insights are crucial in our ongoing efforts to provide the best possible living experience for our residents. If you are willing, we would appreciate the opportunity to discuss your concerns and gather additional details. Please reach out to us so that we can connect.

PatsyJane2

5

August 1, 2023

I am a friend or relative of a current/past resident

My mother was lucky enough to be accepted for rehab at Friendship Village Health Center for recovery after a fractured hip and wrist. She was given such attentive and compassionate nursing care and therapy. From the admissions staff to the discharge planner, every detail was so professional and well done. We were so pleased and grateful for Friendship Village.

Provider Response

Thanks so much for sharing your mother's experience at Friendship Village of South Hills. Our team is dedicated to providing exceptional levels of care and comfort for all of those who choose to stay with us. We wish you both the very best! - The Team at Friendship Village of South Hills

PingPong77

5

December 13, 2021

I am a friend or relative of a current/past resident

I can't say enough about the care my mother has received here at Friendship Village. She had many challenges when first being brought from the hospital. She has done beautifully. The therapy has been absolutely amazing- she has had physical, occupational, and speech therapies. The nursing staff is very patient and caring. They go the extra mile to care for her and make her feel at home. We are very happy to be bringing her home. It was touch and go for awhile. They have done an amazing job!

Provider Response

We are grateful for the opportunity to care for your mother and will pass along your kind comments to our team members. Let us know how we can help her transition home go smoothly. - The Team at Friendship Village of South Hills

F.D.

5

November 10, 2020

I visited this facility

We went to Friendship Village of South Hills. We viewed the facilities, the dining room, the apartments, the gym, the swimming pool, and sat down and talked about the services that were available. The staff was very helpful, they had a variety of rooms, they had a calendar of events daily, and they were many amenities. It's a very beautiful community, very modern, and clean.

Provider Response

Thank you so much for taking the time to tour our community and for sharing your positive feedback. We're thrilled you were pleased with our offerings and our team's personalized touch, and we'd love to have you as one of our newest residents. Please don't hesitate to reach out to us if we can be of assistance in any way as you narrow down your choices. Thanks again

Margie80

1

November 6, 2020

I am a friend or relative of a current/past resident

I agree with the previous review about the care at the rehab; It was not desirable at all. My mother cried everyday for the way she was treated. She needed help at times and never got it. I would never let her come back to this place. She was so happy to get out; and she had to go directly to the hospital for care because she was so run down.

Provider Response

As a top-rated community for our health services by CMS, we demand the highest quality of care for residents and families we serve, whether it's on a short-term basis or an extended stay. Your mother's experience falls well short of our expectations, and we'd like to learn more about her time here so we can address your concerns appropriately. When convenient, please connect with Bryan Welty, our executive director.

jojo10

1

October 31, 2020

I am a friend or relative of a current/past resident

The care was awful; They never came when I needed them. I was told to do things myself and I was really hurting. I was passed over for small things like late lunch and more. I would never go back and never reccommend this place to anyone. The aides were terrible; No compassion or care for elderly

Provider Response

We're disappointed to learn of your less than positive experience during your stay with us. A foundation of our community is quality, compassionate care, and anything less is completely unacceptable. We'd appreciate the opportunity to speak with you directly so we can learn more about your concerns and address them appropriately. Please connect with Bryan Welty, our executive director.

RobertJr

5

January 27, 2019

I am a friend or relative of a current/past resident

To Kristen S.: I would like to express my deep appreciation to you for your help in resolving my Dad's W-2 problem. It might seem as if you did very little, but I assure you that I, and Dad, are very, very grateful. Although I usually can't get him by phone, my mind is often comforted when I remember that caring, dedicated professionals like you are attending to Dad. Friendship Village is simply a wonderful institution and the reason for that is people like you who work there. Thank you sincerely from the bottom of my heart for your help. Gratefully, Robert E. Burtt Jr.

Provider Response

Thank you for this kind review, Robert! We'll be sure to share it with Kristen. She exemplifies the true passion we encourage from all of our team members. We appreciate you sentiments about our community, and please know it's a privilege to play a positive role in your dad's life.

mebradmon

5

November 2, 2018

I am a friend or relative of a current/past resident

Caring and attentive staff. Many activities to interest residents. Residents are happy and welcoming.

Provider Response

Thanks for this review! We're proud of our reputation as the leader in area senior living options.

Caring7795

5

August 22, 2015

I visited this facility

Everything at Friendship Village was great. They have exercise room, movies, a library, and billiards. The dining room was beautiful, very cheerful, and big.

Susan H.2

4

August 13, 2013

I am a friend or relative of a resident

Friendship Village is a wonderful senior community in the South HIlls area of Pittsburgh. We considered several locations with my parents when deciding on a place, including facilities in other states. Friendship Village won hands down and we (and they) are very happy with our choice. They have an excellent dining room (we treat eating with my parents as an equivalent to a good restaurant night out!), nice facilities, excellent programs and services. The only small downside is their physical facility which is a little tired, however they are undergoing substantial renovations which will be complete in a year and should bring them up to the highest comparable facilities (other than no pool, not sure why they did not elect this). But the best thing about the place is the people. Their employees are wonderful, they always remember everyone's name and treat the residents with respect, in fact, it seems like, they treat them as they would their own family. I would highly recommend them.

Want2gohome

4

July 23, 2012

I am a friend or relative of a resident

After our grandfather was settled in, we visited the facility for a more in-depth tour. Starting with lunch in the dining room, we found the service to be outstanding, especially for guests of the residents. The food was well prepared and had a good variety - one worries that repeated meals may become tiresome for the residents.The grounds of the facility are beautiful. My grandfather chose a modest 2 bedroom apartment, that while small, adequately met his needs. While touring the facility, we noticed many activities available to the residents - trips, clubs, meetings, worship. My grandfather - not social by nature - has been devouring books in the library and completing projects with other like minded residents in the wood shop. I hope that the staff is reaching out to include him in activities he may not sign up for on his own.The residents of the facility seemed to be fairly friendly, but they did keep a close eye on the young ones in our party. Grandpa tells us that there are cliques formed along lines of interest among the residents - not surprising, but a new experience for someone who lived on his own with family for the last 60 years.There are medical rooms available, for stages in life where independent living isn't an option - this is a place where my grandfather will live out the rest of his days in comfort.

michelle007

4

July 6, 2012

I am a friend or relative of a resident

My experience with this place is always enjoyable, especially considering that I am not partial to places such as these. We go to dinner with our grandparents there sometimes and the staff has always been polite and quick to meet our needs. The food is actually quite delicious and seemingly high-end. The place is quite large overall and offers many things for the senior citizens to do. There is a library and a pool table and even a place to do arts and/or crafts. Their living spaces are small in my opinion, however, for an older couple it seems quite reasonable as they don't need much space to move around and rarely eat in their actual living spaces (the cafeteria is probably way better anyway). They even have their own little patios / balconies (depending on their level of the building) which i find quite suitable because they can keep planters out there. Overall, Friendship Village is a delightful establishment and I highly recommend it.

smpgardner

5

June 26, 2012

I am an employee

89 bed facility with secure care system. 19 of those beds in the Special Care Unit with specialized activities and steady, caring staff. The Health Center as a whole houses many residents with some type of dementia. Not only is it pleasing to the eye but pleasing to the nose as well.

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Services and Amenities of Friendship Village of South Hills in Upper St Clair, Pennsylvania

General

  • Resident Capacity: 89

Medicare

  • Health

    3.0

  • Overall

    3.0

  • Quality

    3.0

  • Staff

    3.0

Medicare Provider Number: 395688
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Friendship Village of South Hills in Upper St Clair, Pennsylvania

Friendship Village of South Hills is located in Upper St. Clair, PA, a family-oriented community with a small-town vibe that sits about 10 miles southwest of Pittsburgh. Just minutes from the facility, Boyce Mayview Park offers seniors the chance for outdoor recreation in a beautiful woodland setting. The park, which spans nearly 500 acres, features a concession stand, pavilions and hiking trails.

Friendship Village of South Hills provides a continuum of eldercare services, including independent and assisted living, memory care, skilled nursing and rehabilitation. All care plans are personalized, and a dedicated assisted living nurse is on-site around the clock. Residents, who are monitored daily, may receive help, as needed, with the activities of daily living, including bathing, dressing and medication management. Laundry and housekeeping services are provided.

At Friendship Village of South Hills, seniors have access to a plethora of amenities, including a fitness center, hair salon and a multipurpose room that has its own kitchen. At mealtimes, residents dine restaurant-style, and the third-floor dining venue features panoramic views of the valley and nearby park. Seniors may also grab a bite to eat at the on-site bistro.

Map of Friendship Village of South Hills

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