St. Joseph's John Knox Village Continuing Care Retirement Community

4100 E. Fletcher Ave, Tampa, FL, 33613

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Reviews of St. Joseph's John Knox Village | Continuing Care Retirement Community

20 Reviews

December 21, 2014

By Mrs. Bryant

I am a friend or relative of resident

The facility provides poor quality health care in regards to the MED/Rehab center. My 83 yr old mom was admitted for rehab approx. 5+ weeks ago due to a stroke; right side affected. MOST of the CNA's assigned to my mom were extremely rude. The nurses included did not treat her with dignity or respect nor did they make her living environment comfortable. A particular CNA took away my mom's freedom of choice to make her own independent decisions by forcing her to use a bed pan instead of the brief because she did not want to clean her diaper. Another CNA forced my mom to sit up in her wheelchair for 5+ hours after complaining of horrible back pains. The CNA did not want to stop to use the hoyer lift which requires some time and effort in putting her back to bed. The CNA argued with me trying to debate the 5+ hour mark. When my mom was put back to bed her brief and pants were soiled with urine. A CNA along with another CNA were speaking harsh to my mom; they were not aware I could hear them from the bathroom in the room. I could go on & on about the CNA's and what they do when they think no one is watching. That is why my family and I came often and stayed long periods of time. Families have the right to inquire about the care/concerns and when I approach the nurses desk the staff would often ignore me and when they finally decide to acknowledge my presence their tone of voice is as if you are bothering them and you are unimportant. A nurse is one of those people. She will "roll" her eyes and speak loudly in a negative way but not addressing you directly. She along with another nurse act as if you are bothering them when approached. The overall behavior of the nursing staff is highly unprofessional and the skills of the CNA'S are questionable at best. There are three staff members who were great in regards to providing care to my mom. I wish the facility would employ more like them. Unfortunately there are more unprofessional, "ghetto" acting staff members than there are kind and professional ones. My mom was afraid to sleep in fear the staff would harm her. Since being admitted to John Knox Village she has acquired a bacteria resistant infection in her gut twice, a urinary tract infection, pneumonia and NOW she's on a ventilator fighting for her life. I definitely would NOT recommend sending your loved one to this facility for long term or short term treatment.

October 14, 2014


I am a friend or relative of resident

My mother was in the rehab facility and I was far from impressed and disgusted with most of the staff and conditions. Not only did she not rehabilitate but basically due to neglectful care I had to transport her to the ER as she was severely dehydrated. Once she became symptomatic and complained of not feeling well she actually went 4-5 days without a doctor bothering to check on her or take any kind of action. No fluids administered?! I cannot believe this was ranked so highly. Maybe the residential facility is better. Honestly it would have to be. If you have a loved one here be sure to check on them regularly as many staff members seem to not be able to do that.

July 21, 2014

By George88695550

I visited this facility

I have been to John Knox Village. I like it very much. I'm not sure I can afford it but I'm considering it and will see what I can do when the time comes. They have a hospital in the facility. The menus and the food look good. Everything about the place looks good to me. Location is convenient to a lot of things. I'm impressed with it. Everything is compact. Everything is connected together. It's large, but you don't feel a largeness about it, and people are very friendly. The facility itself is clean as a pin. It has been updated in the last few years. My mother lived there before she died, and my friend's mother lived there. It's very well known and highly respected.

September 12, 2012

By MrMojoRisin76

I am a friend or relative of a resident

The nursing staff is wonderful. They took very good of my friends mom. She had had a stroke and needed total care. She was kept clean and the nursing staff continuously engaged her to "work" her mind. The therapy staff and the administration were a different story. As soon as her 21 days ran out for medicare reimbursement she was deemed no longer able to make progress. This was not the case. The nursing staff disagreed with the therapy department and continued to work with her. With the nursing staffs help she has made more progress then she ever made with the therapy staff. She is now regaining use of her affected side and has transitioned from a tube feed to solid foods. This progress happened AFTER she was discharged from therapy. The administration called and stated that her mothers insurance company was not paying and there for she must pay. This would be normal protocol except when the insurance company was called my friend was informed that John Knox had only submitted a claim for the first month and had not attempted to get payment for any other months. The insurance company believed this was because private pay is a higher rate then the allowable charges under insurance. When the one month was billed to the insurance company it was payed within 24 hours. So in conclusion as far as Nursing staff the facility is GREAT!! The rest leaves something to be desired.

August 13, 2012

By davefair

I visited this facility

This is a great place with much care and giving

January 18, 2012

By tampabayCNA

I visited this facility

This place feels like a hotel from the minute that you enter the front door. There is a fabulous activities department that is constantly having stimulating engagements. There are postings in the common areas. The dinning area is absolutely beautiful and large scale. Apartment style living and double occupancy is available. There is a bunch of parking available in the front and on the sides of the building. The grounds are well manicured. I noticed plenty of staff and they seemed very helpful.

December 07, 2011

By sunshine4

I am a friend or relative of a resident

I would visit my Grandmother when she was a resident of the home. She was transferred from the hospital since she needed more care than she would get still living on her own at the young age of 87. Unfortuantley, they too are short staffed. I would come by and my poor Grandmother would be so excited to us so we could help move up in her bed. I have seen her in the wheel chair stuck waitng for the pysical therapist who is late and she is uncomfortable in the wheel chair. It saddened me so to see her like this. It was an old building, her room mate was not very friendly.

November 15, 2011

By disappoitment

I am a friend or relative of resident

My love one was a patient in their subacute unit. She frequently ate up in the cafeteria until one day was approached by the food service director expressing that she needed to eat in her room. My love one tried to explain that the menu choices were not the same and was called a "liar" by the food service director. We filed a grievance however to this date it has not been addressed nor has she received an apology from the food service director. What ever happened to the customer is always right?!

October 13, 2011


I visited this facility


August 05, 2011

By Bucs Fan

I am a friend or relative of a resident

This is a world class facility. It looks brand new and the amenities are very nice. My grandmother stayed here for 2 years. It was a much nicer than the assisted living facility that she was staying in previously. I cannot recommend this place enough! The staff were very attentive to our needs and the needs f my grandmother. She loved it. Because she loved it, it made us like the place even more. One quick tour of the place and I am sure you will be happy with it as well.

July 28, 2011

By angel12b

I visited this facility

The facility is very conveniently located near major highways and medical clinics and hospitals. The staff is very caring and dedicated, the facility is very clean and private. They are many activities that are carefully planned for the residents to be actively involved in.

June 07, 2011

By Karen1

Friend or relative of resident

My parents were residents in the independent living portion of John Knox Village (JKV), but when my mother's Alzheimer's became more than my father could handle, the facility helped him transfer her into assisted living. JKV offers assisted living with varying levels of care (and varying costs based on the patient's needs). My mother was placed in a small apartment that was much like a hotel room. It was great to be able to surround her with own furniture, favorite rocking chair and knick-knacks to help her feel more "at home." JKV was very flexible in all respects ... my mother could eat provided meals under supervision on her floor, or my father could take her to the main dining room to eat with him and their friends. Her caregivers treated her with dignity and respect. They encouraged her to attend activities, but never forced her when she didn't want to go. If she didn't want to go to the dining room, they tried bringing snacks to her room. The staff at JKV has low turnover, which is rare for an assisted living facility. It is a real comfort to residents to recognize the faces of their daily caretakers, and as a family member it was comforting for me to recognize the nurses taking care of my mother and to know that they recognized me and shared information with me. My only criticism is that sometimes the staff did not check on her hourly, which is their policy. That may be partially because my father spent time with her every day, and they knew she was not often left alone or unsupervised unless she was sleeping. They seemed to stay on top of her medications. As her condition worsened, I felt that they did everything they could to keep her in assisted living as long as possible to avoid transferring her to the depressing unit in the nursing center reserved for patients with severe Alzheimer's. That was helpful not only to her, but to my father, who would have found it hard to see her living in those more restricted quarters. In addition to the nursing staff, everyone else, from the administrators to the food service staff, was helpful and understanding. JKV offers assisted living for patients without Alzheimer's or dementia, but I did not have the chance to observe many of those patients. In addition to the motel-room style units in the high rise building, they offer assisted living services in one-bedroom and studio apartments that are more like "regular" apartments. In addition, JKV was very accommodating of my father's needs, helping him move to a smaller apartment after my mother moved into the assisted living facility.
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