Vi at Grayhawk Continuing Care Retirement Community

(9)
7501 East Thompson Peak Parkway, Scottsdale, AZ, 85255

Reviews of Vi at Grayhawk | Continuing Care Retirement Community


Overview of Ratings

4.3
9 Reviews

October 19, 2011

By AndyA

I am/was a resident of this facility

There's one big black mark against this otherwise excellent facility. I've tried for months to get this erased without success. Early in the year, I invited five guests to dinner at the "four star" dining room. These included a gentle, elderly lady who was enjoying a rare night out. This senior initially declined dessert, but changed her mind and requested it. The impatient server leaned over the table and hissed, " You said you didn't want any!" I intervened and told the server my guest had changed her mind and please serve the dessert. The server straightened up, glared at me, and stomped off! She refused to serve my guest, and never returned to the table. This wonderful lady was acutely embarrassed, and waved me down when I was going after the server. The effect of the server's behavior was an emotional slap in the face to this senior! It completely spoiled a night out, put a chill on the party, and destroyed what had been a very pleasant evening. THERE WERE FIVE WITNESSES. I reported the incident to management. To date, they see no reason for the server to apologize. Sum result: after months of trying to get action, the server is still in the restaurant. In a MacDonalds, she would probably have been fired on the spot. My guest has refused all invitations to return. For us, every time we go into this "four star" restaurant, and see this waitress, it is a very painful reminder of an ugly, unprovoked incident directed against a wonderful, gentle person. Keep in mind that it takes several hundreds of thousands of dollars to buy into this facility, and thousands of dollars in monthly maintenance fees, all intended to provide peaceful, tranquil living for seniors. I believe that the actions-or more precisely, the non-actions- of management are worth a big, black mark.
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    Photos of Vi at Grayhawk


    Features of Vi at Grayhawk


    Costs

    • Minimum Rate: $2970/month
    • Entry Fee

    Room and housing options

    • 1-bedroom apartments
    • 2-bedroom apartments
    • Housing Extra: 2 Br Plus Den, Freestanding "Casitas"

    Dining options

    • In Room Kitchens
    • Dining Room Shared Meals

    Features

    • Beauty Barber Shop
    • Computer Room
    • Resident Transportation
    • Party Space
    • Golf
    • Tv Room
    • Garden And Patio
    • Resident Parking
    • Pool
    • Spa
    • Features Extra: Library, Fitness Room/Gym

    Cleaning services

    • Laundry For Linens
    • Housekeeping
    • Laundry For Clothing

    Guest services

    • Guest Parking
    • Guests At Mealtime
    • Overnight Guests

    General

    • Minimum Age: 62
    • Pets: Small Pets Allowed

    About Vi at Grayhawk


    Overlooking the magnificent McDowell Mountains, Vi at Grayhawk, a Vi and Plaza Companies Community, offers easy access to the master-planned community's amenities as well as a wide variety of features and services. The community has been ranked #1 in Independent/Assisted Living in "The Best of Arizona Business" for 13 consecutive years. And in 2014, U.S. News and World Report named the Vi at Grayhawk care center one of the best in the nation.

    HOW IT WORKS

    At Vi at Grayhawk your entrance fee and monthly fee include the cost of your home, chosen from one of our 20 unique floor plans. And when you move into Vi as an Independent Living resident, care is a part of your residency agreement. Your monthly fees do not increase as a result of moving to our care center for Assisted Living, Memory Support or Skilled Nursing care services. Your only extra costs are for additional meals and ancillary items.

    SERVICES AND AMENITIES

    There are a number of services and amenities available to residents at Vi at Grayhawk, including:

    • Scheduled maintenance and repairs for your home
    • Weekly light housekeeping and bed linen services
    • Seasonal menus and nightly specials prepared daily
    • Casual, bistro style, and fine dining restaurants available with table service:
    • Valet parking services
    • Scheduled transportation for shopping, outings and appointments
    • Front desk staffed 24 hours a day to welcome residents, register guests and accept deliveries
    • Fitness equipment including treadmills, rowing machines, recumbent bicycles, NuStep® cross training machines, air-resistance weight machines, and free weights for strength training and cardio fitness
    • Fitness instruction and classes including yoga, tai chi and weight training
    • Heated, salt-filtered indoor and outdoor pools
    • Instructor-led aqua fitness classes and relaxation
    • 18-hole championship putting course
    • Reading areas and computer resource center
    • Social spaces and lounges throughout the club area including an art studio, billiards and rooms
    Community services and amenities are subject to change.

    Map of Vi at Grayhawk


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