I am very concerned about the conditions of the long term care "neighborhoods" and the quality and training of the staff. My aunt has been living here for quite some time and the overall conditions have declined. There are definitely problems with dirty carpet in the rooms and family rooms, dirty bathrooms, and the room tables that are used for the residents who eat in their room are never cleaned by the housekeeping staff. I have sat and watched the housekeeping staff come in and barely clean or wipe anything and rarely vaccume, Chairs in the dinging room are filthy and the bingo table and chairs are dirty too. I have also watched residents asking for anyone to come and help them (whether it is to go to the bathroom, or go back to their room, etc.) and the CNAs just ignore them, or say "ok Johnny we will do that in a few minutes. I often see the CNAs laying back on the couch looking at their cell phones, or eating themselves, while people are needing help. There is never enough staff around when the residents need it and it seems like the turn over has become extremely high. There is also a shortage of nurses (supposed to be one in every neighborhood for every shift), so if you ask a question about your loved ones care, the response is usually "I don't work on this side very often and I don't know." Every time I ask my aunt what someone's name is, she says, it doesn't matter, they will be gone by tomorrow. They have had some excellent CNAs in the past, but they are all gone now, and training of the constantly changing staff seems to be non-existent. Food is delivered from the main dining room in big carts and always seems to be cold and congealed by the time it gets to the residents in long term care. Seems strange that they no longer cook in the nicely appointed kitchens within the neighborhoods. My aunt pays over $9K a month to live there and I really think her son should be looking for someplace better for the money.