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Springmoor Life Care Retirement Community

1500 Sawmill Road, Raleigh, NC 27615

(800) 558-0653 (Call a Family Advisor)

4.07

(14 reviews)

Offers Independent Living, Assisted Living, and Continuing Care Communities

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Reviews of Springmoor Life Care Retirement Community in Raleigh, North Carolina

4.07

(14 reviews)

  • Facility

    4.2

  • Staff

    4.0

  • Food

    3.3

  • Activities

    4.0

  • Value

    3.0

NCres

1

July 13, 2022

I am a friend or relative of a current/past resident

Springmoor is an awful place once you reach the Stewart Health Center, which is why many people live here (to have that continuing care). However life in the apartments is not that great either. Maintenance is not done correctly so you have continual problems. The food is ok, but could be better. And for a retirement center, with people that have health issues, it is NOT healthy food! The Stewart Health Center however is the worst. Patients are put in wheelchairs and sit around the nurse's station with no interaction, many not even knowing why they are there. When they need to use the restroom they are treated roughly (I have witnessed this) and shoulted at. Medication is not given at the correct time. Doctor's orders are not followed correctly. Teeth are not brushed for weeks. I could go on. It is about $5000 a month for a 1 bedroom apartment and over $7000 a month for the health center to live in hell. It was horrible to see. Trust me when I say to go elsewhere! I was going to file a complaint about the abusive nurse when he suddenly left his position and I was not given his full name. In the end, there was one CNA that was remarkable, but that was it. Very disappointing. Just a little compassion can go a long way! A little more information: There are two complexes, the north and south. You will get to know residents on your floor (and elsewhere). There are groups that get together so you have the opportunity to meet others and make friends. There are classes you can take (i.e. art and more). You will get a monthly newsletter detailing everything. You can also take thei Springmoor bus to go to certain stores or activities. As for food, you have two options. The dining room or the bistro. You will get about 4 choices in the dining room for your main course, but you can always have salmon or chicken. Then there are usually about 4 sides, plus a small salad bar and dessert. Food is usually filled with salt and often overcooked. If you are in the south complex as my relative was, they bring the food over from the kitchen in the north complex where it is prepared, so it has sat awhile. As for the bistro you can get breakfast or dinner items and they always have specials. It is hit or miss. It also depends on who is doing the cooking. You get to know the staff and know if it will be a good day or a bad day with the cooking. An omelet one day can be fantastic, and the same omelet the next day by a different staff member is disgusting. Elevators in the south complex are continually breaking (weekly) with people getting stuck in them. One night we waited and waited and the elevators never came. (The dining room is on lowest floor) Springmoor was not thought out when built. For a senior complex with many residents using wheelchairs or rolators you have a lot of sloped hallways. Even the parking lot in front of the south complex is of poor design. They put the speed bump in right by the area where you drop someone off with their wheelchair or rolator so many people have fallen there! There are a lot of options when moving in. You can have a house or an apartment (several different options with 1 or 2 bedrooms). You will be put on a wait list and must have a large sum of money to buy in. Don't get me wrong, there are some good things about the place, but they are considerably outweighed by the horrible end of life care. Noone should have to spend the rest of their life like that!

Tom

5

June 11, 2022

I visited this facility

Springmoor Life Care Retirement Community is a very nice place. However, their waiting list was much longer than the other place we went to. The tour was excellent. The person that gave the tour is the same person that we initially talked to. She was really good and answered all of our questions. We enjoyed that facility. The exterior of the facility as well as the interior was very good. The thing is at Springmoor, there were two different facilities. The street cut in between, so one was on one side of the street and the other was on the other side of the street. We started in their library, we visited the dining facilities, there were two of them. We visited the exercise room, swimming pool, lap pool, and a little chapel.

Peter

5

July 25, 2021

I am a friend or relative of a current/past resident

My mother-in-law is in Springmoor. It's a high-end place, and probably costs $6,000 to $7,000 a month. They have beautiful grounds, it's a life-care community, and if we could afford it, I'd probably go there. We saw her a couple of months ago, we were allowed to sit across the room. They're not allowing visits right now. They have a very good staff, they maintain this place beautifully, and it's an extremely well-run facility. The staff responds very quickly at any request you make. You get what you pay for. The food is good, not gourmet, but more than adequate. They have large grounds, beautiful walking paths, they maintain their trees, gardens, and bushes. It's a beautiful place to live.

mwjack

3

June 22, 2021

I am a friend or relative of a current/past resident

I have waited 7 months to write this review to make sure I can be objective. Averaging 5 stars for Supportive Living and Zero for Stewart Health Center, Springmoor gets 3 stars. If you are in Independent living or Supportive Living, Springmoor is a fine place. However, sooner or later you or your family member will end up in Stewart Health Center. You will be given very short notice regarding the move. This creates a huge problem. Stewart Health Center is not a place anyone needs to spend their last days. Our families experience was so horrific, it was recommended to us to file a complaint with the State of NC. The level of unprofessional and unethical behavior at the top levels of the health center are incomprehensible. We feel so deeply grateful to have gotten our family member out of there. Once your loved one is moved to Supporting Living start looking for place to move them. Why? Because Springmoor purposely gives very short notice that someone is being moved. It will take you a while to visit other places. Do not let the Health Center management convince you or another facility that your loved one won't be suitable or happy any place else. Our family member Is in a beautiful facility where management and staff care about her in word and deed. Please note for the list below, I am averaging based on the three levels of options at Springmoor.

Karen

5

February 11, 2020

I visited this facility

We went to Springmoor. The staff was nice, but not as engaging as the staff at the other places. It's a little large for my uncle because he likes something smaller. I went to both the assisted living and the memory care facilities. There was a group going to an outing when I was there. The residents were very engaging and excited about their trip out. The dining area was lovely.

Kay

5

November 29, 2019

I visited this facility

Springmoor was a nice facility. They had access to a nearby swimming pool, and they're planning to expand to have pickleball, which is important to us. There are two groups of buildings separated by a busy road that the people had to walk across, which is kind of a bad thing. Other than that, we liked the location in North Raleigh and it was more cost effective, so we are considering Springmoor. One bad thing is you need $15,000 to get on the waiting list.

JoeWilliamston

1

September 14, 2017

I am a friend or relative of a current/past resident

This is really a terrible place to put someone you love. Before my father died he was there for a year. He was treated like cattle stock, and this was a man who had lived a remarkable life. There is no management structure at Springmoor, and absolutely no accountability. You can go from the bottom to the top of the flow chart and no one will take responsibility for any of the many shortcomings or mistakes.. There are some good nurses and caregivers, but they are way overstretched and outnumbered by many employees who just don't care about their residents. The good ones would confide in us that the management was completely insensitive to patients and employees. One nurse said that she "would never put someone in my family in this facility." That's quite a statement by an employee who has worked there for years. We spent a lot of money on Dad to die with dignity, and having had him at Springmoor is one of the greatest regrets of my life. When he was sick, no one would check on him for many hours. He was served molded food more than once. It was always very frustrating that no one ever communicated with the family, even the week he died. We would go there after a couple of days and find horrible injuries that no one knew about, or learn that he had not eaten in days, had a fever or was otherwise sick. In one case he had fallen and had an arm in a sling with terrible bruising on his forehead. We were never called. It's almost criminal some of the treatment we received.

julie-t-627213

4

May 20, 2017

I visited this facility

Springmoor is very nice and has some very nice walkways and places to walk nearby. I've been there many times. The buildings look older. It is very well run and has many independent living areas.

Happy Visitor323734

4

July 29, 2016

I visited this facility

What I like about Springmoor is that it’s continuing care and has a homey feeling in it. Its cleanliness looked fine to me.

Maryland Native

5

March 17, 2016

I visited this facility

Lovely facility outside. Looking for one bedroom apartment but offered studio. That ended my scheduled appointment. Grounds are well manicured and have a neighborhood feel.

Dick13

5

April 22, 2015

I visited this facility

Springmoor has a library and an assembly hall. They also have cinemas and swimming; you name it they have it. I haven’t eaten there, but I looked at their menu, and it is fine. The staff was very good.

Debbie73759650

5

May 21, 2014

I am a friend or relative of a resident

My in-laws live in Springmoor. They've been there for several years already. It's a VERY nice place. Everyone there is friendly. They have a wide variety of levels of care, and they satisfy your medical care depending on your needs. Their food is excellent. They have a dining hall, or you can have food brought to your room. I know they have some activities, but I don't know all. I would absolutely recommend them.

caring4661

4

February 15, 2013

I visited this facility

We lived in Raleigh for a long time and we knew Springmoor is a good place. I like the location, and the fact that we've known people who have stayed there. The staff was very friendly and very helpful. The room that we looked at was under construction, but we could tell that it was going to be very nice. Although we didn't get to eat there, they have good menus and the food was very appealing to the eye. It was all very nice.

jgflea

5

May 24, 2011

Friend or relative of resident

I have had several friends and one family member reside at this facility and I must say it is one of the nicest in the area. They have everything from independent homes, to apartments and a fully staffed medical facility for when you get older. The staff is always friendly and helpful, the maintenance of the property and the units is impeccable and they provide rides to local destinations so people can get out to grocery shop, sightsee or whatever. Everyone here goes the extra mile to make the resident feel at home and to make transition easier for family members, etc. I could not ask for a nicer place for the people I know who live here and I hope to live here myself when I reach that certain age. I would recommend this facility to anyone.

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Services and Amenities of Springmoor Life Care Retirement Community in Raleigh, North Carolina

Dining options

  • In Room Kitchenette

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation

Technology and entertainment

  • Cable In Rooms

About Springmoor Life Care Retirement Community in Raleigh, North Carolina

Springmoor is a nationally accredited full service life care retirement community located in a beautifully developed area in Northwest Raleigh. Springmoor is designed to emphasize independent living, dignity, security, and peace of mind. There is a wide range of residences, services, amenities and comprehensive health care.

The Activity Center has social and recreational facilities and many services for your daily convenience. The Dining Centers provide nutritionally balanced meals, served in a setting for relaxed dining.

The on-site Stewart Health Center provides medical, nursing, and personal care on a short-term or continuing basis. The Health Center also provides outpatient health care to residents. Stewart Health Center has a specially designed and staffed wing for residents who have Alzheimer's disease and related disorders.

Map of Springmoor Life Care Retirement Community

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