The sole reason I am writing this review is to warn other families considering Cathedral Village as a place for their loved ones about our negative experience.
My mother was a patient in the Short-term "Skilled Nursing" wing of Cathedral Village this Spring. She was in need of a place to recover from major surgery, and after asking all of our friends and family in the area for their suggestions (and then of course finding which had availability), we settled on Cathedral Village. I learned from many people that while Cathedral Village had a good reputation in the past, that it had gone private fairly recently and some had heard about problems since then.
The source of the problems (and in my case as primary caregiver, extreme stress and upset) was two-fold.
First, the nursing care is extremely un-even. The first night of my mom's arrival, she had a nurse who not only had limited English language skills, but also knew shockingly little about basic diabetes care. For my mom, a Type 1 diabetic, to have a nurse who did not even grasp the basics of blood sugar monitoring was absolutely terrifying.
That brings me to our second problem. When I brought this issue of shocking incompetence to the attention of THREE administrators, each one gave me lip service about how sorry and concerned they were, promised look into the issue, to remove this particular nurse from my mom's care, and yet as I later found out, did absolutely nothing. Several days later, I was leaving my mom's room after dinner time and the next nurse arriving for her shift was - surprise - the same one who we complained loudly about, who jeopardized my mom's care. I still do not know if the administrators we spoke to simply didn't care enough to remember to address the problem, or if they thought we were too stupid to notice this nurse on my mom's care again. When I followed up with yet another round of phone calls, they blamed each other. Either way, they left the impression of a facility that cares little about its patients and is entirely disrespectful of their concerns.
The "recovery" period at Cathedral Village was cut short because of these issues - we demanded her discharge the next day.
The only reason I am giving a two star rather than one star review is because we did encounter two good nurses on staff. In fact, those two nurses were far better clinicians, kinder, and more responsive than their Nurse Supervisors - not to mention the Social Worker and head of the facility.
The entire experience left me, as the caregiver, feeling overwhelmingly helpless - how can you ensure your loved one is getting even basic, decent nursing care in a situation like this?
I have since told everyone we know in the area - friends, family, co-workers - about our experience, as well as spoken with the Pennsylvania Ombudsman for Aging - who said she could have stepped in to help us if I had called while my mom was still a patient at Cathedral Village. I wish I had known that during that awful week. The Ombudsman also confirmed that she has received negative feedback about Cathedral Village since its privatization. Why look out for your patients and their families when you're looking out for your bottom line?