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Genacross Lutheran Services - Wolf Creek Campus

2001 PERRYSBURG HOLLAND ROAD, Holland, OH 43528

(800) 558-0653 (Call a Family Advisor)

3.87

(16 reviews)

Offers Independent Living, Nursing Homes, Continuing Care Communities, and Assisted Living

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Reviews of Genacross Lutheran Services - Wolf Creek Campus in Holland, Ohio

3.87

(16 reviews)

  • Facility

    4.9

  • Staff

    4.3

  • Food

    4.0

  • Activities

    5.0

  • Value

    4.3

Gerri

4

November 13, 2022

I visited this facility

Genacross Lutheran Services - Wolf Creek Campus was very nice, we liked it. When you first walk in, it seemed very open, and the layout was nice, they have the nursing home, and assisted living in the same building, but it's separate. It's the same building, but the dining area is separating the two, so you go to the right for assisted living, and you go to the left for nursing care. It seemed pretty modern, and the apartments were nice. They're a little bit small, but it seemed like the way that they were laid out was pretty nice. The bathrooms were accessible for the handicapped, it was a good-sized bathroom. I have no real complaints, it seemed like the place was kept up pretty nicely. The person who gave the tour was very nice and kind of knowledgeable, but I think she might be kind of learning as she goes. It seems like she's recently had more duties added or something like that. So sometimes she seemed kind of iffy, but she seemed pretty knowledgeable. They have lots of activities, they have places where people can do puzzles, and they've got a TV area. They've got things like different things on like every single floor and they have different things available for the residents to participate in. They're currently working on updating some things like people are moving in so they're updating rooms as they're needed.

Lidia

5

April 8, 2022

I am a friend or relative of a current/past resident

I love the whole community of Genacross Lutheran Services - Wolf Creek Campus. I love the manager, and everyone is very nice and very friendly. They are always taking care of my brother. They are helpful, very kind, and warm. It is very good because it feels like a home. It's a beautiful community. The location is good, as well as what they offer. Their apartments are clean and in good condition. They have bingo, crafts, exercises, and a church (which is something that's important for us). They have all types of amenities. It's a perfect place.

Linda

5

August 8, 2021

I am a friend or relative of a current/past resident

My sister-in-law was at Genacross Lutheran Services-Wolf Creek Campus. I was not able to get there because she was under COVID quarantine for two weeks. She only lasted three weeks, but as far as I could tell, they were very helpful for me every time I called. They were helpful for the family getting them in and just being able to see her. When I went to the place, I was very impressed with it. For having a lot of old folks around, it was extremely clean. The staff was very friendly and helpful, even just seeing how they interacted with the residents. It seemed like a very caring place. I was pleased she was able to get in there. I didn't get into her room and I wasn't able to see her after she got there and get settled in, but my impression of the place was very favorable. It's a little bit expensive, but it gave her what she needed and that's what we were glad for. I was treated very nicely and very professionally, and they were very helpful. They went out of their way because I can't walk very well myself. When I first went in, I was just looking around for admissions and didn't realize I had passed it, but the lady got up from her desk and went and found the lady I was waiting to see. They were very helpful. I was impressed with the cleanliness. It just had this peaceful feeling, so I was impressed with it. I didn't realize they were that expensive. I never had to deal with a nursing home before and she was a private pay because she had money in her bank account. It wasn't a Medicare or Medicaid thing. If it would have been me, I couldn't have afforded it, but her family and she could afford it, so it was OK. They took good care of her.

Julie

1

February 10, 2020

I am a friend or relative of a current/past resident

My aunt was a resident of Genacross Lutheran Services nursing care. This community used to be very good but they're not anymore. They could use improvement on the care, leaving somebody on the toilet for 2 hours is ridiculous. The staff members were on their phones, so they were probably too distracted to get to the patient. The physical appearance of the place was very nice, it's clean and it looks great. My aunt was not satisfied with the food. The staff needs to improve in terms of skills and responsiveness.

Sara

4

May 22, 2018

I am a friend or relative of a current/past resident

My mom has moved into Genacross Lutheran Services Wolf Creek. So far, we're satisfied with it. My mom has a bedroom, a bathroom, a nice living room, a microwave, and a small refrigerator. She doesn't have a kitchenette. The staff, so far, has been caring and friendly. I'm satisfied with them. My mom does some crafty things, physical therapy, exercise, and sing-a-longs.

Earl

5

August 22, 2017

I visited this facility

We visited Wolf Creek. The staff was very knowledgeable, very kind, and had been there for a number of years. The place was very clean, luxurious, and way above my price range. They have occasional field trips and parties.

Margaret101284

5

March 27, 2017

I visited this facility

Lutheran Village at Wolf Creek was a nice facility. They had an entirely independent living building. I did not tour this facility, but it was a fairly new complex. The unit that I was in was a rehab room. They have a rehab wing where you can go for short-term care, and then there are people who are living longer term but would need some kind of nursing care or overseeing. They have a nice chapel, nice lobby and social areas, and a nice therapy room, and the people were very warm and welcoming. All the rooms were private and were very nice. The thing that was impressive in their memory care unit that I did not find in any of the other facilities I visited -- most of the facilities are going to alarms and they would be prepared to handle somebody who would be a wanderer. They do not put these alarms on all individuals; they use the alarm if needed. But they could put alarms on the back of the wheelchair and attached to a person’s shirt, and if they tried to get up then it would just connect because of the magnet attached. And they also could put a magnet underneath the seat of a wheelchair or a chair which would indicate if the person tried to get out or lifted their weight that would alarm the staff that the person was trying to get out. They have alarms that would be placed on the walls that would indicate the person in the room is moving about, and if there was somebody who was not supposed to be moving about alone, that would signal the nursing staff that they needed to come. They are one of the few that still could put a bed alarm and would still put a bed alarm on if it was necessary to indicate a shift in weight or that the person had left the bed, so that they would come. They were very safety oriented, and I was impressed with that. I thought that they were extremely concerned about the safety of their personnel particularly in the memory care unit. If you want to stay there full time, their long term residents are on the second floor in this one wing or in another wing. You don’t go there with the assumption you never have to leave because they re-evaluate again to see if they would be a good fit for their facility. Not that they don’t take Alzheimer’s or memory care people, they take men, women, all faith, all color, all health problems, but if there is an individual who they really feel would not be a good fit and might upset the balance of their more permanent community, they feel that in the best interest of that particular patient and of their current residential individuals that they should re-evaluate, and if there would be a better facility for them somewhere else, they discuss that with the family. There were a lot of people moving around in the facility, both men and women, wheelchairs, walkers, otherwise. They have a little pantry store if people wanted to go down and purchase from a little store, but if they were not able to get out they kind of have basics as far as whether it is food or hygiene or other kinds of products or they would get things for them. You could go to the dining room or choose to eat in the rooms.

Disappointed 4

1

August 29, 2016

I visited this facility

If your parent has dementia! DO NOT TAKE THEM HERE. My mother had been here for a year and a half. and believed they would have her until the end. We wanted this to be her home and never have to move her again. That didn't happen. As her condition got worse, they said she was too much to handle. She ended up in the hospital for dehydration. When asked how she could get dehydrated the response was, we don't monitor them on how much they drink. Asked if she could go to the nursing home area and was told they can't take her because she wanders at night. She had dementia when we put her in there and was told as things got worse she would be moved to the different areas to help her needs. That didn't happen. She would refuse to eat so they wouldn't even take her to the dining hall. When we took her down they didn't give her anything. We asked if they were going to serve her and they said no, she never wants to eat. Eventually they brought her food and she ate it. She is one who will say she isn't hungry, but put food in front of her and she will eat it all! They seemed to have just given up on her. Soaked filled diapers left on her floor when I went to pick her up for church. The day we moved her out I went to pick her up and the aide asked what time they should expect her back. Seriously?! You weren't told she's moving out and it was her last day? She will never be back and I do not recommend this place to anyone with dementia.

vmyers920

2

August 28, 2016

I am a friend or relative of resident

The grounds and facilities are beautiful! My mother was in the assisted living portion for 1-1/2 years and I'd say up until the last month her care was pretty good. The last month or so her cognitive ability began to decline more and so did her care. When my mother was admitted they knew, as we did, that she had dementia - her doctor who is a gerontology doctor recommended this place but when my mother's dementia worsened they said she was not a candidate for the nursing home. We would have never moved her there had we known she couldn't transition to nursing. My advice - if your loved one has dementia or Alzheimer's - take them to a memory care facility right away where the aides are properly trained with this disease. Save them and your family from the trauma of having to move them again. I'm rating this poor only because the last month she was there she was not properly cared for and that is totally uncalled for. Two residents there even commented that my mother was not getting the proper care she deserves. No matter what your disease is - we are still human beings and need to be treated with dignity.

A Relative685275

3

June 29, 2016

I visited this facility

My relative is at Lutheran Village at Wolf Creek. Many of the nurses and staff have been good but some of them aren't. The rooms look clean. I'd give the food a 4 because it looks like it's pretty tasty. They try to make it tastier than hospital food. They have social recreations.

Susan118991350

5

April 25, 2016

I am a friend or relative of a resident

I think Lutheran Village At Wolf Creek is excellent. My mother-in-law is very well taken care of there. They take care of all her and our needs and questions. They have assisted living, also, and a couple of dining rooms, chapel there, a beauty salon, and a community room where somebody on the weekends comes in and plays music. They have a happy hour where everybody gets together and play games. For socializing, it is absolutely great. For care, it’s also great. We ate there, and it was pretty good. The facility is extremely clean, and everything is kept up. As soon as something needs attention, they take care of it right away.

Husband w/TBI

5

December 15, 2015

I am a friend or relative of resident

My husband suffered a traumatic brain injury in early 2015. He was at Wolf Creek Village Nursing home for appx six weeks. The nurses, nurse's aides, therapists, etc. were compassionate, attentive and very professional. They not only cared FOR my husband's medical condition, they cared about him and our family! The staff here embraced our family's situation and encouraged and supported us, as well.

Caring100130050

4

October 5, 2015

I visited this facility

We were very impressed with the facility. It was very clean and very friendly, and it did meet our needs. We know several people who are there already; some from Church and just friends that we've known from the community. The only setback was that it was a lot more expensive. Security was very good, and safety appeared to be good too. We've had distant family members in there, and the food is good -- I've eaten there. They certainly took good care of the people right up until the end of their lives. I'd give them a four only because their prices were too high.

Anonymous112138450

3

August 27, 2015

I visited this facility

Lutheran Homes didn't have enough of what we were looking for. They only did one meal a day, and they did not provide transportation if you needed to go to the doctor or anything like that. It was much more just a place to live, and you are on your own. We only met one woman, and she was the PR person. We didn't see anybody who lived there either, and that was one thing that surprised me. We did not see any residents, so I don't know whether it was just the wrong time of the day or if they all just stayed in their apartments or what.

Caring102891550

5

December 12, 2014

I visited this facility

We are going to the Lutheran Village at Wolf Creek. They are controlled by the Lutheran Society. We chose this place because the monthly rate was quite a bit lower than a couple of the other ones we looked at, and everybody we talked to said they really love it there. The campus is beautiful. It is just so well kept up. The staff seemed to perfectly willing to work with us in all ways. The residents that we met there all seemed really happy with everything. We are moving into the ILF, and we have a small apartment -- a two-bedroom, bath and a half apartment. They have different apartments. They are versatile in what you really want and need. Regarding food, they only serve dinner. As for activities, the reason why we are going there was because you are free to do what you want to do. You don't have to stay at their building to do everything. They do have workshops for men and women. They do have a couple of workout rooms and craft rooms. They have bus services available to take you to the doctor, and they go shopping once a week. If you don't want to drive yourself, you can use that facility.

lokimom

5

February 29, 2012

I visited this facility

I volunteered in a variety of areas in this nursing home which also incorporates an assisted living community. While my great-grandfather was alive I wish that this home had been available to him. Not only does it offer a variety of places which make it more of a community than a home, such as a gift shop and a bauuty salon, but the many people who run these locations enjoy their work, and I heard from more than one employee the reason they work at Wolf Creek is because of what they saw at other places when their parents were moved to a home. Many open spaces in the design of the building encourage mingling of patients and visitors and family was always welcomed into activities which often included bingo and card games. The staff also seemed to go the extra effort to make the family feel welcome with a smile or talking about how their loved one missed them. I think its important with a nursing home to make the experience not only pleasant for the elderly, but for their family, because it can be hard seeing a loved one incapable of caring for themself and any extra unpleasantness seems only one more reason to skip the occasional visit.

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Services and Amenities of Genacross Lutheran Services - Wolf Creek Campus in Holland, Ohio

General

  • Resident Capacity: 135

Medicare

  • Health

    2.0

  • Overall

    1.0

  • Quality

    3.0

  • Staff

    1.0

Medicare Provider Number: 366192
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Genacross Lutheran Services - Wolf Creek Campus in Holland, Ohio

Refund Plan: 80%# of Current Purchase Price. Priority access to Assisted Living and Nursing Care on Fee-For-Service basis. Rental plan also available.

Map of Genacross Lutheran Services - Wolf Creek Campus

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