This place is an absolute nightmare. I began looking for a place where my mother can comfortably live while receiving the limited assistance she needs for day to day activities back in May of this year (2013) After being referred to The Westchester Center, I flew in to New York (where my mother lives) from San Diego (where I live) to assist her in the move and the transition. When visiting the center and while moving her in, everyone seemed to be so helpful and promised time and time again that “mom would be taken care of in a worry free and safe environment” Much to my disappointment the promises made were anything but the truth.
The problems started shortly after my mother moved in and I returned back to San Diego. On two separate occasions, once in May 2013 and again in June 2013 my mother was given the wrong medication! When I called in to complain to the center director he said to me “we have been having some issues with our med room, but we just underwent some training so this shouldn't still be happening”…STILL BE HAPPENING? So this apparently had been an ongoing issue. Obviously it goes without saying that issuing someone the wrong meds is a potentially life threatening situation. Luckily my mother actually has the awareness to actually look at the meds they give her before ingesting them, but most people don’t and just take whatever is given to them in the cup…A scary situation indeed. As if that wasn’t bad enough, on a separate occasion in June 2013 the med tech claimed to have given my mother her medication, but in actuality she never did. I had to actually call them and request that they view the video surveillance recordings to confirm if my mother received her medication and sure enough the video revealed that the med tech was lying. I believe they terminated her employment, a small fix to a much larger problem in my opinion.
As if the medication issues were not bad enough, apparently when they pair two people in a room together, there is no set process they follow to ensure the roommates are a compatible match. After finally getting clean and overcoming a substance abuse problem, my mother who has now been clean for over a year was pared to live with an active alcoholic in the same room. Apparently the roommate would go shopping on her own and purchase alcohol then hide it in the room and drink throughout the day. Not only was this a huge source of stress for my mom, one that jeopardized her recovery, but it also created a safety hazard. Her roommate became extremely hostile and belligerent when she became intoxicated. I called the facility to inquire about how such a mistake could be allowed to happen and I was simply told “we try to match people with roommates the best we can, but it’s not a perfect system”. Excuse me?! Perhaps they better quickly figure out a way to implement a perfect the system or get into a different line of work. Both the Center Director and the Director of Case Management actually had the nerve to tell me that perhaps the reason my mother was not comfortable in her living situation is because she is the one creating the problems with her roommate. As if she was the one who opted to live with an alcoholic.
Most recently I received a call from my mother around midnight during which she explained to me that they had no heat in the facility. When I called to speak to the shift supervisor, she did confirm to me that they did in fact not have heat in the facility and it apparently has been an ongoing problem. I believe the average temperature has been somewhere between 20 and 30 degrees Fahrenheit in New York. Obviously this creates a hazardous living environment – especially for seniors who have a difficult time regulating their body temperature as it is. The best she could do, she explained, was to offer my mother another blanket. I’ve counted about 5 nights within the last month alone that they have not had any heat which is simply unacceptable in my opinion. The list goes on and on: From losing my mother’s laundry, to the food being anything but healthy and nutritious as they claim, to staff members and residence alike erupting in violence and breaking tables in the dinning area, and residents assaulting other residents. Please learn from my mistake and DO NOT SUBJECT YOUR LOVED ONE TO THE HORROR THAT IS THE WESTCHESTER CENTER! The only reason I have not yet moved my mother out is because I have not had the ability to once again take time off from work and fly across the country to do so. The Westchester Center promises “A luxury Senior Community experience” but I assure you, your experience will be anything but what they promise. Do yourself a favor if you plan on taking a tour with your loved one, don’t be afraid to approach the residents and ask their true opinion about the facility and their experiences while living there. After all, the most honest reviews can only come from those who live there.
The Westchester Center for Independent and Assisted Living is committed to providing quality care for all our Resident's needs. We work closely with our clients and their families to make their home here a comfortable and happy environment. Our team of dedicated staff is available at all times to help with any issues that may arise. We strive for the best possible care and have protocols in place for difficult or atypical situations. We are surveyed by the Department of Health on an annual basis and have been awarded for excellence in care & compliance in all areas. We pride our ability to provide luxurious assisted living to all populations regardless of their income and monetary status. For any questions or inquiries please don't hesitate to give us a call. We are confident your experience will be pleasurable with positive outcomes.