Forest Heights Senior Living Community

(18)
2500 Polo Ridge Court, Winston-Salem, NC, 27106

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Reviews of Forest Heights Senior Living Community


Overview of Ratings

3.8
18 Reviews

March 18, 2014

By Bonnie26

I visited this facility

The building and rooms in Forest Heights were nice and clean, but it was more institutional. It does not have as fresh a smell. The nurse was actually rude to the person taking us on a tour. If the nurse was rude in front of a potential client, I can’t imagine how they could be behind your back. It wasn’t the kind of place I would want my mom to live in.
Provider Response

Thank you very much for your review. I recall our conversation in a follow up call placed after your tour when we learned that we fell short of your expectations. I appreciated your willingness to share why you were not choosing our community and when I shared with our team, everyone jumped into action to focus on the areas mentioned, using your feedback to improve. I am familiar with the incident that you described with our two teammates as I circled back around just as soon as our call was over to learn more of the circumstance. The “nurse” mentioned was actually a Medication Technician and although she was dealing with a situation that needed her immediate and undivided attention, during our counseling, she readily admits that she should have responded to her co-workers’ request differently. It was a great coaching opportunity, and we thank you for providing the feedback to help us address. As I shared during our conversation, we were aware that although not bad, our community could improve in the category of “freshness”. We have implemented several new best practices to ensure that any situations that might cause our community to be less than fresh, be addressed immediatley. We have a wonderful and caring team (I remember your very positive comments about the individual that toured with you), and they are passionate about providing a great senior living option for those we serve. If you have not found just the right community for you Mom, and even if you have, we encourage you to visit us again. We would appreciate your perspective.

Sincerely, Amanda Moore, Regional Director of Sales & Marketing, Five Star Senior Living

December 26, 2013

By daddy2

I am a friend or relative of resident

this place is the best place for your family. The managers are all interacting with the residents, I saw the maintenance manager pushing a resident to lunch. This place is awesome and my family are very happy with our choice. I recommend them to everyone who needs a caring place for there mom or dad.

December 24, 2013

By Snowbug1

I am a friend or relative of a resident

I moved my mother to Forest Heights because she has a level of assisted living independence there that she didn't have at her previous Site. She is very happy and so am I!

October 30, 2013

By Richard34

I visited this facility

The Five Star facilities have the best food among others I visited. I have come across them through Caring.com. I visited this one and I like it. I found their staff to be good. I think they would provide good service. They have good food as well. I like this facility and I would recommend this place to others.

August 14, 2013

By Carla Johnston

I am a friend or relative of a resident

My mother has been in the facility for a couple of weeks. I am impressed with the attention to detail they show, especially regarding her healthcare. They do not hesitate to call me with any questions and concerns. I feel comforted by their concern.

July 25, 2013

By caring0718313

I visited this facility

I visited Forest Heights for myself. They took me around and discussed the whole thing with me. The facility was just perfect. It was like living in a hotel. The staff was wonderful and accommodating during my visit. I also had lunch there and the food was excellent. They told me that I could even go and spend two days and one night so that I would get the idea of just how things operate.

May 21, 2013

By fjs

I am a friend or relative of resident

Forest Heights is a nice facility that takes very good care of their seniors. I would highly recommend this facility to anyone.

May 21, 2013

By Happy here

I am/was a resident of this facility

I am a resident of Forest Heights Senior Living, beginning my seventh year here. Obviously, I love it or I would have moved elsewhere. I have seen a multitude of changes here, making each year of my residency better than the one before. Of course I would rather be living in my own home--who wouldn't?--but since I cannot, there is no place I would rather live. The staff turn themselves into pretzels trying to make us happy and comfortable. No request goes unconsidered and is acted on if at all possible. I am encouraging my father to join me here as he is beginning to see the need for more assistance and I certainly would NEVER want him anywhere but the best possible place and FOREST HEIGHTS IS THE BEST!!! In fact, the state of North Carolina has just declared my home DEFICIENCY FREE!! I find little to criticize and much to love in my assisted living home. Come visit and talk to the residents as well as the staff. We will tell you how great our home is!

September 04, 2012

By BTS

I am a friend or relative of resident

Forest Heights gives a great tour, but what really happens there is very different from the way that things appear! In the year that my parents were living there, we encountered MANY problems! Medications were improperly administered, doctor's orders were overlooked, there was little security after hours, policies were continually changed from our resident agreement, food services declined considerably, staff did not fulfill their responsibilities for assistance with bathing, laundry was returned wet and not folded. There was little continuity with staff and many staff members were quite unprofessionable! We went through 4 different RN's and 3 Executive Directors during that time. Needless to say, my parents were moved to a different facility.

July 11, 2012

By johblaz

I am a friend or relative of a resident

I was generally very pleased with the facility, and I remember thinking that I would be satisfied staying there myself if necessary one day. The staff members I encountered were professional and friendly. The amenities were very nice; clean, new, and in good condition. Generally, the I would describe the mood of the residents as upbeat. Many of the residents were engaged in various activities in the common areas during both of my visits, including sitting together talking on rocking chairs on the front porch, playing billiards, and watching television in the common areas. This was my first experience with an assisted living facility, and I was pleasantly surprised with how nice it seemed.
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    Photos of Forest Heights Senior Living Community


    Features of Forest Heights Senior Living Community


    Costs

    • Minimum Rate: $2839/month
    • Minimum Memory Cost: $3276/month
    • Rent Plus Care Fees
    • Entry Fee

    Room and housing options

    • 1-bedroom apartments
    • Companion Suites: We Offer Companion Suites
    • Studio Apartments

    Dining options

    • In Room Kitchenette
    • Dining Room Shared Meals
    • Room Service For Meals

    Features

    • Beauty Barber Shop
    • Resident Transportation
    • Party Space
    • General Store
    • Tv Room
    • Garden And Patio
    • Resident Parking
    • Spa
    • Features Extra: Library, Fitness Room/Gym

    Cleaning services

    • Laundry For Linens
    • Private Cleaning Services
    • Housekeeping
    • Laundry For Clothing

    Technology and entertainment

    • Cable In Rooms
    • Internet Enabled Rooms
    • Wifi
    • Technology Extra: Emergency Call System

    Health services

    • Medication Management
    • Physical Therapy

    Activities

    • Offsite Activities
    • Music
    • Games
    • Stories
    • Religious Services
    • Lectures Discussions
    • Wii Sports
    • Fitness Room
    • Gardening
    • Cooking
    • Arts And Crafts

    Financial guidance

    • Va Benefits Consultation
    • Financing Advice

    Guest services

    • Guest Parking
    • Guests At Mealtime

    General

    • Staff Patient Ratio: 8:1
    • Minimum Age: 65
    • Pets: Small Pets Allowed

    Range of services

    • Physical Therapy

    Licenses

    • Licenses: HAL034087

    About Forest Heights Senior Living Community


    Forest Heights Senior Living Community offers compassionate senior care in Winston-Salem, NC. We strive to create a home-like atmosphere where you and your loved ones can feel secure. Our warm, well-trained staff works closely with our residents to provide the utmost care and comfort. As part of the Five Star corporation, you can be sure that everyone at Forest Heights Senior Living Community shares the Five Star Values, and is committed to a high level of caring in all that they do. Please schedule a visit to see why we are the first choice in senior care in Winston-Salem, NC.

    Map of Forest Heights Senior Living Community


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