Orchard Valley at Wilbraham

2387 Boston Road, Wilbraham, MA, 01095

10 reviews

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Reviews of Orchard Valley at Wilbraham


based on 10 Reviews

Grandson1989 September 29, 2012

I am a friend or relative of a resident

The staff is very quick to respond, kind and gentle with my grandfather. Although some of the patients can be violent, they are usually very good with handling the seniors with care. The amenities are pretty good, the food is decent enough for the price we pay to keep our grandfather there. The facilities are very easy to reach and find, and has plentiful parking. We never have a problem (even during the holidays) visiting our grandfather and taking food to him. Although there are some cleaniness issues, if complained about, they are promptly taken care of. Overall the facilities are a decent choice for the budget we have.

Provider Response

Thank you very much for your kind words. Statements such as yours mean everything to us as we take great pride in the trust families place in us. We love what we do and are extremely proud of our team and of their dedication to the individual needs of every resident.

As with any community that deals with Alzheimer's/dementia residents, there will occasionally be outbursts. Our memory care programs are designed exclusively to serve the needs of individuals with memory loss. Our goal, in everything we do, is to create an environment that feels safe and familiar, empowering and fulfilling. We pride ourselves on our experience and skills to deal with the myriad complexities of this debilitating disease.

Thanks again for your thoughtful review. Caring for seniors is not just our purpose, it's our passion.



EpicEric September 10, 2012

I am a friend or relative of resident

I feel that it is overly priced, it smells like urine in a few of the halls, you pay for extra service and they do not provide it and most of all they will tell you whatever you want to hear to get you to sign the lease. For the money spent you are better off to have 24 hour live in care.

Provider Response

We are very sorry for the experiences you've had at Orchard Valley at Wilbraham. Your opinion, as well as the quality of care the residents receive, is extremely important to us. Although we employ the strictest standards of sanitation and have individualized programs geared toward managing resident continence, occasionally an assisted living community is going to experience an accident or two. Smell, as well as sight, sound, and taste are all important factors when delivering quality care. Please bring any concerns immediately and directly to the Executive Director so that they may be addressed.

In addition to the five senses, we also feel that our Programming (which includes social, spiritual, purposeful, and intellectual activities) is extremely vital to the overall well-being of our residents; something that homecare does not provide.

Again, we are sorry for any negative experiences you had. Please come back and visit us again, as we strive to make improvements a part of our daily commitment to the residents.



Katherina February 17, 2012

I am a friend or relative of a resident

This facility is conveniently located on a state highway, but set far back from the road so it is not noisy or dangerous. Rooms are not spectacular, but neat and attractive. The common room looks like a country kitchen, with a big table around which residents and guests can sit and visit or play cards. On the counter there's always a pot of coffee and a plate of pastries...very homey. The dining room looks like an elegant restaurant, with service to match. Substitutions are cheerfully given, and there are a few staples not on the menu but always available for fussy patrons (like a hamburger or a peanut butter sandwich). Staff are quite friendly. Some of the waiters are young men and very cheerful and sweet to the residents. My aunt found the layout a bit confusing--the emergency exit was right next to her door, and after setting off the alarm a few times, she had to be transferred to the Alzheimer's unit. I found the staff there extremely patient. Dining was as nice as it could be made. The only problem I ever encountered was one evening when all the staff members were nowhere to be found (they were in individual residents' rooms, I imagine). The exit has a passcode and I didn't know it. I thought I was going to be trapped in there all night. Eventually someone appeared and helped me though.



Molly3 January 21, 2012

I am a friend or relative of a resident

Lobby and Hallways have a warm,homelike atmosphere but individual apartments need updating. Drab walls and thin colorless carpeting as well as cheap looking cabinetry in the living area make it appear uncared for. The Bathroom does not have the high seat toilets that many need. Grounds are attractive, but residents with mobility problems have limited use could use a covered porch that is accessable. Staff is warm and caring and the overall feeling is friendly. More activities could be provided. Overall it is an outdated aging facility that needs updating and the cost is high for the services covered.



SusanL October 20, 2011

I am a friend or relative of a resident

My mother is currently residing in this facility. She seems to be very happy there and has made many friends. The workers, from the manager right down to the maintenance man seem to be sincerely concerned with the residents' well-being. The residents are greeted by name and encouraged to participate in the activities that range from Bingo and in-house movies to field trips to plays, parks and shopping. While my mother's memory is such that she can't remember what she ate for her meal, even as she's walking out of the lovely dining room, she is able to tell me that the meal was pleasurable. She says, "The food's always good". There are always options for the residents to choose from for meals. If the 2 main options (which are available for them to view on their way into the dining room) aren't to there liking, there is a menu of "always available" items, such as sandwiches, chicken, pasta, etc.The decor is lovely, with nice homey touches in the common rooms, and very nice well-cared-for grounds.


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From Orchard Valley at Wilbraham


Orchard Valley at Wilbraham in Wilbraham, MA is a 66-apartment assisted living community offering both traditional assisted living and The Harbor Program, a specialized program for the memory impaired.

Surrounded by trees in a perfectly inviting setting, Orchard Valley at Wilbraham blends the best of assisted living with a small town atmosphere in Wilbraham, Massachusetts. Known for its working farms and annual peach festival, Wilbraham's qualities make for close family ties, fond memories and lasting traditions.

Just a short drive from Main Street, Orchard Valley has become a vital part of this community. With its thoughtfully designed apartments and carefully chosen amenities, Orchard Valley succeeds in providing a comfortable, familiar feeling of home in a charming and spirited environment. Welcome to Orchard Valley at Wilbraham!

What Makes Us Special


Transportation to Sunday church services.

Features of Orchard Valley at Wilbraham


Diet

  • Diabetic
  • Low fat
  • Low salt

Technology and entertainment

  • Cable TV in resident's rooms
  • Technology extra: Emergency call system
  • Wi-fi in residents' rooms and shared areas

Health services

  • Medication Management

Room and housing options

  • 1-bedroom apartments
  • Studio apartments
  • Companion suites: We offer companion suites

Features

  • Beauty/Barber shop
  • Computer room
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • Spa
  • Transportation for residents (shuttle bus or similar)
  • Shared space where residents can host parties
  • Features extra: Library

Dining options

  • Some residents have in-room kitchenettes
  • Meals in a shared dining room

Activities

  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Lectures and discussions
  • Book clubs
  • Wii sports competition
  • Tai chi
  • Yoga
  • Gardening
  • Cooking
  • Activities extra: Computer class

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens
  • Private services

General

  • Pets: Small pets allowed
  • Staff patient ratio: Variable Staffing based on on acuity
  • Minimum age: None

Licenses

  • Licenses: MA EOEA licensed

Financial guidance

  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living

Location of Orchard Valley at Wilbraham


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