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Reviews of Village at Westerville Retirement Center
July 30, 2014
I visited this facility
The staff at The Village at Westerville was very friendly and very helpful. The facility was very clean and the people looked happy. They have a semi-private room and they told us that they had activities for the residents.
January 20, 2012
I visited this facility
The Village at Westerville Retirement Center is located on a quiet street in a suburb of Columbus, Ohio. Westerville is known for its friendliness and civic-mindedness, so it is no surprise that such a beautiful facility can be found in this town. I took a tour of this facility in order to meet the activities director so that I could begin a volunteer position with the center.The building's appearance is beautiful and also homey looking. From the outside, the property is enchanting enough that any person would likely feel confident about moving a loved one into the Village at Westerville for extended care. The atrium is well-lit and has lots of greenery and comfortable seating. The staff members who greet guests are polite and friendly.However, as I experienced the entire facility, I found other parts of the retirement center that were not so lovely. The rooms were what one might expect from a retirement home: spacious enough for living but certainly not expansive. The meeting facilities were somewhat bland-looking and brought on a feeling of cold. The nurses and direct care staff were so busy that it was difficult to get a smile out of any of them.During my tour, I was scheduled to meet the activities director. I was left standing outside her unlit office for over 20 minutes. I watched as people went by who seemed to need assistance but were not getting any. I saw nurses shouting and frightening some of the patients and usually, not the ones they were intending to warn about danger. After 20 minutes and the arrival of an emergency response team, I decided that I was not going to meet the activities director and see the rest of the facility.As I left, I felt disappointed in the breakdown of communication. I also felt bad having seen the retirement center in such a quandary as I am sure all assisted living facilities are these days: overpopulated and understaffed. I believe that working in such a facility is a difficult and stressful job. I think that the staff is doing the best they can with their resources. For this reason, I feel it would be helpful for the retirement center to receive grant money so that the facility could hire more adjunct staff and provide more resources to its patients.
Services & Amenities of Village at Westerville Retirement Center
- Resident Transportation
- Pets: All Pets
About Village at Westerville Retirement Center
Village at Westerville Retirement Center is an assisted living facility in Westerville, OH that offers residents independent living options and daily support services.for more details on housing, services, and rates.
Map of Village at Westerville Retirement Center