Landmark at Monastery Heights

110 Monastery Avenue, West Springfield, MA, 01089

14 reviews

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Reviews of Landmark at Monastery Heights


based on 14 Reviews

Paul408346 November 21, 2016

I am a friend or relative of a current/past resident

Landmark @ Monastery Heights is very comfortable. They had a large room, and they had 2-bedrooms. They had a lot of activities; plus, the memory care unit was very good for my mother. The staff was very comfortable and attentive. They looked like they had things well covered, and they accommodated all of their requests. My mother does go to what they called Morning Star, and they have been very good and accommodated her. Dad does the activities in terms of card playing, bingo, activities room, and crafts area. They show movies and happy hour. They seemed to be very comfortable.
Provider Response
Thank you for the review! We are happy to hear that your parents are happy, safe and well cared for. It is our mission to treat each and every resident as if they were our loved one. When a new resident moves in, we gain a new family member and we promise to ensure that we will provide a wonderful community in which everyone can flourish.


Busha's family March 28, 2016

I am a friend or relative of a resident

My grandmother lived at Monastery Heights for over 3 years. It was the best choice we made as a family after her stroke. She had a very nice apartment and loved having all her own belongings in it. The community always had fun events that encouraged family to come and visit which she loved. The food was great and the staff and residents were amazing. They all called her Busha, which was what her grandchildren called her - and it made her feel part of a much larger family. I would highly recommend Monastery Heights!


Mrs. Feldman February 02, 2016

I visited this facility

The approach to the building and its surroundings was breathtaking. It got even better when I entered the facility. I was greeted by several residents and employees. I then met with Michelle Plante, who is the most amazing person. What a beautiful, caring, informed person. She gave me a tour and a lot of history about the place. After we sat down to go over paperwork and she gave me so much assistance beyond any else. Her knowledge and caring attitude helped me and family more than anyone else had. This place is the right combination for anyone's family.


Joan115258950 October 30, 2015

I am a friend or relative of a resident

We chose Landmark at Monastery Heights because of their memory impairment component called Morning Star, and that's really what attracted me to it. The staff was outstanding, very caring and very attentive to my mom and to me and they made this experience so much easier for us. She is in a studio apartment by herself and it has a small window, a bed and a bath. The dining area and the food were excellent. She raves about how her day goes and her interaction with the other residents. She is improving considerably. I was impressed with them and how outstanding, Michelle, the marketing director is.


Anonymous114684950 October 28, 2015

I visited this facility

I was not really impressed with Landmark at Monastery Heights. I looked at the one room that they were offering (which might have been a room for respite), and it was so small. My aunt uses a walker, and there wasn't even room to walk around the bed. I thought it was very small and the hallways were very dark because it used to be a monastery. There was a lot of wood paneling, which was kind of dark, but the residents seemed to like it there very much. The staff was very nice and very helpful. I didn’t particularly like the dining room. Again, because this was a former monastery, the windows were way up high toward the ceiling, and I thought it was very dark. I did talk to some of the residents. They were in the gathering area for a musical thing, and one woman said to me, "She is just going to love it here." So, obviously, they were quite happy to be there. It gets high ratings and the local area is the best around, and Landmark came up as the best for assisted living, but it was not some place I would consider for my aunt. My aunt would have needed somebody to bring her to the dining room, and that costs extra. Their basic package wasn't really big, and everything else was an additional charge. Even though their rates were lower than the other places, they didn't include as much.


Dave28 February 27, 2015

I am a friend or relative of a resident

My mother is in The Landmark at Monastery Heights. I think their programs are festive. People that I talk with outside the Monastery have positive things to say about them. I think the price is right. The facility is very attractive, and they seem to have the results that they are striving for. I don't know exactly what they have, but my mother stays busy at least five hours a day. They are capable of making her go out and eat with the rest of the people there which she was not doing before. She is much more active than she was before. The staff seems very friendly, confident, and willing to help. In the three months that she has been there, she has improved in her spirit and her physical capabilities, and she is much happier.


greatcare December 30, 2014

I am a friend or relative of resident

You could not find a more loving, nurturing place than the Morningstar unit for people with dementia at Monastery Heights, My mom spent more than a year there before she died and the care was beyond anything I or my family could have imagined,


James90899450 August 07, 2014

I am a friend or relative of a resident

Landmark is close to mom's home. It's in the same community in which she lived. It was a former monastery that was converted into an assisted living facility. It's a very nice place with mahogany wood throughout. The people who work there seem very committed, very professional, and very caring about the patients there. It is a private room with a twin bed and a private bathroom. I ate there one evening with her and the food was very good. I think she's doing well there. The food is one good thing about Landmark because I don't think she was eating very well before. The dining room is very nice because it used to be the monastery's dining room, too. There are big windows, high ceilings, and mahogany wood paneling around the sides. There are all types of activities: movies and a lot of interactive things. I think the facility and also the grounds are really beautiful.


Joanne2 May 22, 2012

I visited this facility

Looking for a facility is really quite difficult since we are looking for a place that is within the price range. We've visited this facility and it was nice and the place is comfortable. They provide a wide range of services from standard program to individual service programs, based on their resident needs. I really like the place but based on our financial situation, it is something that is quite expensive for us.

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From Landmark at Monastery Heights


The Landmark at Monastery Heights has been completely restored and is now a beautiful senior living community, offering independent and assisted living as well as a special program for the memory impaired. Much of the Monastery's original beauty has been preserved; stained glass windows, the chapel, dining room and the large wooden doors & windows. The historic beauty of the stone building combined with 18 acres of magnificent ground have made the Monastery a true landmark of Western Massachusetts.

What Makes Us Special


Monastery Heights is set on 18 acres of beautiful grounds. Each apartment has a unique layout with plenty of space and natural light. The community offers natural woodwork, stained glass, vaulted ceiling, a private chapel and historical charm and warmth.

Features of Landmark at Monastery Heights


Costs

  • Minimum Rate $2725/month
  • Minimum Memory Cost $3900/month
  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • Companion Suites We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra Library, Chapel

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Technology Extra Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Pharma

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra Computer Class

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

General

  • Respite Care
  • Minimum Age 62
  • Pets Small Pets Allowed

Range of services

  • Physical Therapy

Location of Landmark at Monastery Heights


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