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Bickford of West Des Moines

5050 Hawthorne Dr., West Des Moines, IA 50265

(800) 558-0653

Verified Partner

4.5

(22 reviews)

Offers Memory Care and Assisted Living
Top rated on Caring.com

2023, 2024

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Reviews of Bickford of West Des Moines in West Des Moines, Iowa

4.5

(22 reviews)

  • Facility

    4.4

  • Staff

    4.8

  • Food

    4.3

  • Activities

    4.5

  • Value

    3.5

Top rated on Caring.com

2023, 2024

Mary

4

July 25, 2023

I visited this facility

Bickford of West Des Moines was nice, and they had a lot to offer in terms of the level of care. The lady who gave me the tour was really nice. They had lots of social activities. But because this was an assisted living facility, their residents were much older and there was a certain smell. The rooms were really small, too.

Provider Response

Hi Mary, Thank you for taking the time to leave us a review. While it appears we met your expectations in some regard, we are always open to feedback from resident families to help us improve. Please feel free to reach out to us to share your suggestions with our leadership team.

Susan

5

May 30, 2023

I visited this facility

We like Bickford of West Des Moines. The only thing that we would be careful about is, on one side of the memory unit is that the windows face a wall outside and we wouldn't do that, and then the other side faces a courtyard, so we would be very careful about what room we got if we went there. Otherwise, it was fine. They had a little center area for memory care if you want to sit out there and there's a community refrigerator. The rooms were of a decent size. I think that the staff members are competent, and they were paying attention to what was going on. Their dining room and menus were fine, too. The place was very well kept up and clean.

Provider Response

Hi, Susan. We are delighted to hear you are considering Bickford of West Des Moines for your loved one! We appreciate your feedback on your visit with us and want to thank you for sharing your experience. Have a great day!

HCCTIM

4

April 18, 2023

I visited this facility

I met with the Sales Director (Taylor) and the facility nurse. Both were very pleasant and extremely accommodating. The facility is a little smaller than some of the newest ones, but also appears to be more intimate. What I really appreciated were the online reviews posted to their website. Most of the reviews were positive but a few were critical, and Bickford did not remove them. When I asked about that strategy, I was told that they felt it was necessary to be honest and transparent with potential tenants, and I was then told how they addressed each complaint

Provider Response

Hello! Thank you for taking the time to write such a positive review. It is great to hear that you are considering Bickford of West Des Moines for senior care. If there is anything we can do to make your experience a great one, please let us know. Thanks!

Reviewer RC#0325b

4

April 1, 2023

I visited this facility

Bickford of West Des Moines was very well kept up. Their staff was very professional and very accommodating. It was Taylor that gave me the tour. She was very helpful and followed up with me. She was very good. They had activities from bingo games to bowling. The list they had was very active and it would keep the residents very busy or at least attentive. The whole facility was very well kept up and very clean. It was a very nice presentation overall.

Provider Response

Thank you for taking the time to leave a rating. We are always striving to deliver our best, which makes us curious as to what we could do to receive a 5-star review from you. Your additional feedback is much appreciated.

Beverly

4

October 15, 2022

I visited this facility

Bickford of West Des Moines had a very secure memory care. The place seemed to be very clean. We were very impressed with the person who runs the place. She's a nurse. The very few people that we saw seemed to be OK with the place. They provide them with three good meals a day, and exercises for those who want to. They also have a nice locked down outside area that they can be in. The tables in the dining area were placed well so that you could get the wheelchairs around, and there were enough windows to light the room up.

Provider Response

Beverly, Thank you for taking the time to leave a rating. We are always striving to deliver our best, which makes us curious as to what we could do to receive a 5-star review from you. Your additional feedback is much appreciated.

Jim

4

October 14, 2022

I visited this facility

My tour at Bickford of West Des Moines was nice. It had more of a nursing home feel to it, that's what we didn't like about it so much. The one-bedroom we saw was nice and spacious. There's also another one-bedroom that wasn't as big, and then they had the suite which seemed bigger than the small one-bedroom. The staff members were all nice and they answered our questions. They would help with her pills and stuff, and they served the meals restaurant-style. They had entertainment and they had some exercise stuff, but they didn't have church services.

Provider Response

Hi, Jim, thank you for taking the time to leave us a review. While it looks like we were able to meet some of your expectations during your visit, it also looks like we have room for improvement. We are always open to feedback from our visitors on ways to enhance your experience. Please feel free to reach out to us with your suggestions for our leadership team.

Val

5

August 5, 2022

I visited this facility

What I liked the most about Bickford of West Des Moines was the setup of the place. It seemed very personable and it's got a beautiful courtyard. My least favorite was it's over $8,000 a month. Also, I looked at the biggest room and to me it was small. Other than that, it was very clean. They were very friendly, very informed, and answered all my questions to my satisfaction. They have movie nights, field trips, and bird watching, and there is a place for the family to come and barbecue outside if you want. The residents can be involved in gardening, too.

Provider Response

Hi, Val. We are excited to hear you are considering Bickford of West Des Moines for your loved one! We appreciate your feedback on your visit with us and want to thank you for sharing your experience. Have a great day!

Dusty

4

June 6, 2022

I visited this facility

We went to Bickford of West Des Moines. It's a beautiful place, very secure. There were several common areas, and the dining room was very well kept. They weren't so far spaced apart, but they were at separate tables, maybe a group of four per table. And it was just really charming. They had an area that was for puzzles and reading. They had an area that you could participate in, like games and other social events.

Provider Response

Hi, Dusty. We are delighted to hear you are considering Bickford of West Des Moines! We appreciate your feedback on your visit with us and want to thank you for sharing your experience. Have a great day!

Chris

5

November 21, 2021

I visited this facility

Bickford of West Des Moines was awesome. The atmosphere was great. They were super friendly, very helpful, and answered all my questions. The staff was awesome. It was clean and very homey. I felt like I was in somebody's home. It was on the smaller side. Their outdoor area was smaller. It was a comfortable place. They had a garden area that they could go out to. I don't have any complaints at all. I thought it was great. It was just too far away from my house.

Provider Response

Thanks so much for the recommendation, Chris. Bickford of West Des Moines is an exceptional place!

C.K.

5

August 30, 2021

I visited this facility

I looked at both assisted living and memory care at Bickford of West Des Moines. It's a beautiful facility. It seemed homey. The staff was very positive and friendly. It's one of my top choices. The rooms were a good size. I liked that every room had an individual bathroom. Their activities director was doing some things with residents, and it was very nice. I did not have a meal, but I had some cookies that were very good. They have facilities. They have a nice lobby area, where residents could sit and have programs. It's a smaller facility, which I like as well. Everything about this community was very nice.

Provider Response

C.K., we are delighted we could provide you with such a positive experience! Thank you again for taking the time to let us know how we did.

Julie

4

August 21, 2021

I visited this facility

I like Bickford of West Des Moines' location. However, I felt that there were many areas in the home that needed to be updated. I like the room, but the hallway carpets just didn't seem very clean. I felt like it needed a fresh update. It looked more like a nursing home, and not so much an open assisted living area.

Provider Response

Hello Julie, we appreciate your candid feedback about our facility. In order to better assist you, we will need additional information. If you are willing, please contact us at your earliest convenience. Thank you.

Nancy

4

August 8, 2021

I visited this facility

I felt that Bickford of West Des Moines had very good staff and facilities. I just felt that they were farther along as far as a type of residence than what my parents were at. I think it was a great place if your parents or your loved ones were not coherent. For sociability, I think it is for the more advanced residents. But I felt that they would have gotten excellent care there if they needed it. I felt comfortable there, but the residents there were a little further advanced. They were excellent. I felt the staff was very, very caring and liked their jobs, and would do their best to take care of the residents. I have no problem with the staff, none whatsoever. It was very home-like and clean. The surroundings were great. They had flowers and it was a very pleasant entrance. It was like one big home for a different population, and I thought it was good.

Megan

5

August 8, 2021

I visited this facility

We are planning to move my mom into Bickford of West Des Moines. I like the rooms a lot, and I like the people, they were very nice. They showed us around and answered every question we needed. It's just a beautiful place. The rooms are beautiful, they look like tiny little apartments. I like how it's all just laid out perfect. I like the scenery, it is gorgeous. There were a lot of people, they were walking, they were doing some kickball, and they were tossing balls. Everybody was just friendly; it was an enjoyable visit. The residents were even talking and telling us their experience there. The one who assisted me was amazing, they were very helpful, and answered all the questions, they were very prompt.

Eric

4

July 25, 2021

I visited this facility

We went to Bickford of West Des Moines. The rooms were decent sized. They had their own bathrooms; I liked that. It wasn't like a nursing home. It wasn't huge, but they did have a kitchenette, basically a mini fridge, a microwave, and a sink. They do have an activity director, but I didn't witness any activities. There was a little minibus outside. I talked to the head nurse and their marketing person, they were both nice. It was an older building, but decently kept.

Provider Response

Eric, Thank you for taking the time to leave a rating. We are always striving to deliver our best, which makes us curious as to what we could do to receive a 5-star review from you. Your additional feedback is much appreciated.

Darlene

5

January 22, 2021

I visited this facility

We visited Bickford of West Des Moines. The staff thought that he would be best suited in the other Bickford, because there are more males there his age. They greeted us with ice water and fresh muffins, that's what we got upon arrival with our tour as we sat down for our informational meeting. That was awesome. It made us feel right at home and that was a very personal tour as we walked through the building. The people were very polite and very considerate of what we were doing. It is never easy to find a place for your loved ones, but they made it especially easy to do. Her name is Kaitlyn, and she is awesome. We saw one room that was set up and it looked good to me. I just want to say that it is a family-oriented business. They totally want to make the transition from home care to senior living care as smooth and as non-traumatic as possible. It is just a big step, that nobody wants to do, but they make it family friendly.

Carla

4

February 1, 2020

I visited this facility

Bickford of West Des Moines was very helpful. However, the main issue there was when my dad ran out of money they were going to boot him out. Most other places would at least accept his Social Security if he was able to maintain the payments for a certain number of months, but Bickford of West Des Moines would not. My dad would have to move out. The room was fine and clean. The people were very helpful. They're very good. The place was nice, the staff was nice, but they only wanted people's money.

Pete

5

January 23, 2020

I visited this facility

The person who took us around Bickford of West Des Moines was very nice and considerate to us. It was very nice, very neat, and would fit my wife's lifestyle very well in that she is a low-key, very comfortable type individual, and this facility is slow pace. I've heard nothing but good things about it from other people including their reviews that I read. It's an ideal place, but the most expensive of the places we looked at in Des Moines. The rooms were beautiful and small, but very comfortable. The grounds were a little on the small side. It's very comfortable, and the activities were adequate. It's low key, not overly active or aggressive, and seemed to be a restful place.

Ann

5

October 20, 2018

I am a friend or relative of a current/past resident

My parents are in assisted living at Bickford of West Des Moines. The place is cozy and friendly. The staff is very friendly and accessible. The food is good, the portions are realistic, and the servings are more appropriate for them. They have a lot of different things. They have a very accessible exercise area.

Julie667476

5

March 30, 2017

I am a friend or relative of a current/past resident

Bickford of West Des Moines is excellent. The caregivers are very personable and very caring. It was a good change for my mom. They have several different room types, and my mother likes hers because it has two rooms with a sitting area, so she is able to have her piano in the room. They allow pets, so several of the residents have dogs. Even though she doesn’t have her own, it is nice to frequently see a dog in the hallway. The grounds are very nice. It is built in a circular concept, so there are two interior courtyards. It looks very nice. They can walk without having to worry about being outside of a secured area.

Nancy815781

4

July 28, 2016

I visited this facility

The interior decorating at the common areas of Bickford of West Des Moines was very nice. The memory care's billing amount was much clearer than the assisted living. It was nice that they had handicap bathrooms and temperature control. It seemed like a very homey area. I liked the memory care unit. The dining room was a very comfortable-looking place.

Daughter-in-law7

5

October 28, 2015

I am a friend or relative of a resident

My father-in-law is at Bickford. We found it from Caring.com's list. One of the reasons we picked it is because there are many activities. The rooms are a little bit smaller, and that's a way to get them out of the room. He absolutely loves it. He goes out for most activities that are there. He sings along with the pastor that comes several times a week. I have eaten there a number times, and I like every meal that I had. My father-in-law likes the food too. He also likes that they have ice cream 24 hours a day. One thing that we like about Bickford is that the help has been there for a number of years, so it didn't look like there is a large turnover of help.

lsbrkb

5

July 27, 2011

I visited this facility

I have visted Bickford twice and have decided this is the place to live for my husband. They couldn't be more helpful and friendly. It's smaller than most but I liked that as gave a more homey atmosphere. While touring we met several of the residents and they looked happy and a couple made a point to tell us they loved it there. This was reassuring to me and feel confident I have made the right choice.

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Costs for Bickford of West Des Moines in West Des Moines, Iowa

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,410

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,410

Starting Price

Services and Amenities of Bickford of West Des Moines in West Des Moines, Iowa

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We do not offer companion suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

About Bickford of West Des Moines in West Des Moines, Iowa

If you think there's not much going on in a senior living community, you've never been to Bickford. Imagine your loved one enjoying delicious, scratch-made meals, having a friendly caregiver always nearby, and a calendar chock-full of social activities. Our family of caregivers will do whatever it takes to make sure your loved one is living their best life possible.

That includes our nationally recognized HigherPath senior health model. Think of it as your loved one's safety net -- a proactive care team that's all about helping them live happier, healthier -- longer. Oh and did we mention our resident happiness ratings are double the industry average?

Get your loved one on the HigherPath

Many assisted living facilities seem similar. But Bickford's nationally recognized senior health model is taking the road less traveled and championing a higher standard of senior care. An interdisciplinary care team will ensure your loved one is getting whatever proactive interventions they need to stay on a higher path.

  • On-site primary care
  • High-performing care network
  • Interdisciplinary care meetings
  • Integrated health records
  • Outcome-focused technology

Created to care for our family. Devoted to serving yours.

Bickford was founded in 1991 to care for our own mother. What started out as a family need has blossomed into our life's work. We're still family-owned and operated today.

Support in a home-like environment

Your loved one deserves to focus on what matters most -- living the best life possible. Whatever care needs they have, we're here to help.

  • Bread Basket Scratch Kitchen - This isn't institutional food. They'll get three meals a day from our scratch kitchen -- good as home can be.
  • Daily Activities - Choose your fun every day, with options like exercise, guitar sessions, happy hour, and much, much more.
  • Pet Friendly - Know your loved one and their pet are thriving together. We provide assistance with all pet care needs, including feeding, litter box, and outdoor time.
  • Resident Monitoring System - Never worry that mom could end up somewhere unsafe.
  • Transportation Services - Rest easy knowing your loved one can get anywhere they need to go, safely and hassle-free.
  • Medication Management - Twenty different pills per day? No problem.
  • Assistance with Activities of Daily Living - Whatever it takes to give your loved one their dignity, choice, and independence.
  • Maintenance-Free Living - Housekeeping, laundry, home maintenance -- no more! (And yes, we'll even help with the TV remote.)
  • Dementia Programming - All Bickford caregivers consistently receive advanced training in dementia care.
  • Spiritual Care - Most senior living communities rely on volunteers for spiritual care. Not us. We partner with MarketPlace Chaplains to provide reliable, consistent, professional support.

Help your loved one age gracefully in 3 easy steps

  • Visit us. Come in for a tour with one of our Family Advocates. We'll start by listening so we can understand your loved one's unique situation. We know what's at stake and we're ready to do whatever it takes.
  • Choose a HigherPath. The status quo isn't good enough. Your loved one deserves better. With our proprietary HigherPath senior health model, we can help your loved one live happier, healthier -- longer.
  • Cherish your time together. These years are meant to be golden. With your loved one living their best life possible, you can savor every moment. Meals, milestones, memories -- enjoy them all.

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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