Morningside House of St. Charles

Karen

Morningside House of St. Charles was a beautiful facility. The staff were very professional and caring people. It was clean, and it smelled nice. It had quite a few amenities, like private dining room, a sun porch, a library, and an activities room. They were playing bingo when we were there. They had a hairdresser. They had all kinds of nice things there. The staff were very helpful and considerate of the residents.

Rahn

Morningside House of St. Charles was a clean place. You would think that when you go to assisted living or one of those senior communities that would smell kind of bad, but the staff did a very good job of keeping that place clean. They were very hospitable. So far, we liked that place the best. They were putting a movie room in, they have a beauty salon, and some pretty decent stuff going on there. They have so many rooms per floor. It's like an apartment building with all the individual rooms. They weren't expecting us to come in, so they weren't ready to receive us once we showed up and they did what they had to do to accommodate us. They got a hold of someone who was there at the facility to have us and showed us around. She explained everything in detail and they did a pretty good job of showing us, touring us, and everything. So, we greatly appreciated that.

Jesse

We went to Morningside House of St. Charles. The facility was very clean. The people seemed happy. It seemed like the staff was very caring as far as how they treated the residents. But the issue I had was that I was given one set of information and then when we got there for the tour, some things were different. My contact person was fairly new. I was fine with it until we started discussing the finances and things, and that's when I discovered that the information wasn't the same as what I had been told. The information I was given before the tour was not consistent with what I was told when I got into the facility to do the tour. The dining area was a nice set-up. I was happy with everything except for the financial side. I was informed of all the amenities. They have a beautician and a garden patio. They also have physical therapy and a separate dining room. Those were the main things.

Jonathan

I placed my mother in the Morningside House of St. Charles for a few weeks. I liked the friendliness of the staff, I liked the welcome she received. She was in a suite with two rooms and one bathroom, each room is separate with its own doors, but they share a bathroom. When I tried to have a cable TV and phone installed in my mother's room, it turned out there was only one line coming in for the whole suite. And the occupant in the other suite already had cable and telephone. The facility would not bring another line in, so my mother could have her own phone and cable service, they were unwilling to do that. So I spent a lot of time trying to get another cable and phone carrier to come in and bring their own line in, but the facility wouldn't accommodate that. I thought that wasn't good because that's something they advertise, and these days it's expected for residents to have cable service and a phone. Especially because we paid thousands of dollars a month. Overall, the building itself was good, there was nothing wrong with it. The food was pretty good but they tend to have a lot of sandwiches with white bread. So it didn't seem like the healthiest of options was coming through. They have activities going on, there wasn't a lot of variety, but there's something to do for people to do regularly. I think the value for the money was pretty good because other nursing and assisted living around were a whole lot more expensive. They were offering a much better price than their competitors in the area.

Anne

We went to Morningside House of St. Charles. I felt that it was very welcoming when you came inside, and the reception was nice. When we did our tour, we went to one of their model rooms. The rooms are very small, but they were nice enough. They would suit my father's needs. However, I think the room wasn't clean. It was kind of dirty and there were dead bugs in there. I thought they should have done a better job of cleaning the room before they showed it. If you're going to show a new client, or potential new client a place, you would at least clean the model room. That was a little off-putting. Other than that, it was just very welcoming, very nice. They said they had just gotten a chef. We met the chef, and she seemed nice, and they said the people there were much happier with her cooking than the previous chef. I liked the facility. I thought it was decorated nicely. It's got potential for the top of my list. They had a library, and one of the things that I thought was nice was they had a dining room, a special room, for occasions with the patient, like we want to have a birthday party or something. They had a room that you could reserve and use. It was just a small room, the size of a dining room. It's very nice. That was one of the things I liked the best. They had a nice outdoor area in the front row where other patients sat, and they looked happy and they got to see people coming and going and visiting. I saw a room where they did bingo, and they did art classes and stuff.

Renee

The assisted living of Morningside House of St. Charles was OK, not so great in the memory care. The rooms where the residents sleep looked nice and had a good amount of space, but they really didn't have a true memory care program for the residents. They have very small space for where they dine. There is a little tiny room where they bring them together for activities, but I did not see a cognitive engagement calendar for them (like social activities or cognitive development or strengthening activities). When I got there, some residents were tossing a ball around and there was some entertainment, and it was a clean place. To me, it just wasn't homey and bright. The lady was nice and she showed an area that they're doing renovations (it was off of the dining area). She also showed us all the areas and was very upfront in terms of what we can expect to see. I just didn't get a very genuine/personable vibe. She said the right words, but it was all business to me.