Rancho Vista

My mom is in Rancho Vista. I like that they are very professional, very caring, and very responsive. The place is clean. They just do a better job than the other places. I like the way things are set-up. My mother and several other relatives love the food. She has a rough time transitioning, and they really stick with her and have it done. The grounds are beautiful. It is accessible to both fire and hospital precautions. They have activities like arts & crafts, bingo, bus tours, a Friday happy hour, and music entertainment. There is something going on all the time. I will recommend them to friends and family. How I wish I lived there.

The grounds of Rancho Vista could have been better, and their location was a little far. I would have liked the rooms to be larger, but they were fine.

Some of the staff members at Elmcroft of Rancho Vista are very nice, and some are not; some of them seemed either overworked or there is not enough staff to go around. I think my grandfather has to wait a long time when he pushes his button to have someone come and help him, but a lot of the staff is nice. They have beautiful apartments, and this is the best part. The setup is very nice and they have a very nice dining room with very good food. They have outings, but he hasn't gone on any. He has only played bingo, and that is pretty much it. Nobody comes around to like invite him to go do anything, and they kind of leave it to the residents to look at the board and see what is happening, but they haven’t made much of an effort to get them involved. I think their caregivers is where they need to improve the most. It seems like they only have 2 caregivers for 36 residents, and the ratio is not enough. That is why there is the long waiting time; there is a lot of work for 2 people, and that is why they get grouchy and kind of rude sometimes.

Rancho Vista is a clean, neat and all organized community. The reason we chose it was because they have a health center there that has the ability to take care of my mom, who was transitioning from a hospital through their skilled nursing facility. In addition to that, they could accommodate my father, who was in need of assistance but not necessarily nursing care. He is 90 and needs someone to remind him to change his clothes and that sort of thing. We were trying to transition them into a community where they could take care of both my parents at the same time, so that's why we chose them. Also, it is close to my sister who lives in that area. The dining room was cheerful and bright. Everyone in it looked happy at the time we visited. They also had the ability to order off a menu. They had a calendar of activities posted. They had occupational and physical therapists around there. They also had a small library or reading room, which looked nice.