Sterling Inn

17738 Francesca Road, Victorville, CA, 92395

10 reviews

Talk to a Family Advisor:

(800) 973-1540

Top nearby Assisted Living Facilities

Reviews of Sterling Inn


based on 10 Reviews

Ms. Teri and her drums May 13, 2015

I am a friend or relative of a resident

I wasn't really happy with how some of the staff treated my grandmother, and she was 96. They were clean enough. The younger girls were great. It was the people that were in the office -- like the activities director -- that were stuck up. They were too cool to take a minute to talk to you. It wasn't just me trying to talk to them; it was my nana talking to them. She had lost her key, the younger girls had told her what she needed to do, and when we went to go report the key, the lady wasn't that nice at all.

Her room was nice. It had a sliding door, and she could go outside to the little porch, which she liked. They didn't clean the room though; the family would clean the room. It wasn't until she was ready to go that they started paying attention to her. They wouldn't even know if she was in the room or not.

They had a room where they had bowling -- which the seniors liked -- and it was a computer type thing, but there wasn't much more than that. They weren't all that friendly. Sterling Inn cost a lot more money, and you would think that they would be nicer.

Provider Response

We appreciate the opportunity to address the concerns that you have expressed regarding your friend and adoptive “nana”. She was a delightful resident, very sweet, and always happy. She was socially outgoing and enjoyed interacting with both residents and staff every day. Her family members, who live locally, spoke frequently with staff and expressed appreciation directly to us for the care she received while with us. We have a very busy calendar of activities available to residents and Wii bowling is just one of many. Whether scheduling special music, shopping, indoor games, exercise or transportation to local amenities, our activity director is a vibrant part of our professional staff and provides all types of options for residents at Sterling Inn. That said, residents can choose what to participate in, and are never forced to attend. Housekeeping is scheduled weekly, but family members often enjoy the opportunity to continue helping out in many aspects of their parents’ lives. All of our staff at Sterling Inn consider the care of our residents our first priority and welcome the opportunity to talk directly with family members when any issue arises.



Mr. Hunt April 08, 2015

I am a friend or relative of resident

My 90 year old Mother just moved into Sterling Inn. The staff is very professional, patient, friendly and caring to the residents and the families of the residents, The food is delicious. The rooms are well laid out and the amenities within the Inn are beautiful.



Susana3 March 19, 2015

I am a friend or relative of a resident

My mother-in-law has been in Sterling Inn for a few months only. The staffs are excellent. The room could be a little bit bigger, but they're of good size. The dining room is very nice. The security and safety is so far so good. I know that they have movies, and they have bingo. I'm satisfied.



Christy7 November 11, 2014

I visited this facility

Sterling Inn is on a desert so you see desert views. The people are very nice; they know their residents and their names. They do have several floors. They also have an Alzheimer's unit that is located in a different building, so that’s helpful if that should happen. It starts off at $4000 and goes up from there.

In the formal dining room, they have a sitting arrangement so that you always get the same waitress or waiters everyday. That makes it very comfortable because they know how you like your food, and you make a relationship with them. That person will be assigned to you and 4 other people and they’ll be responsible to make sure you get the foods that you like and will know if it’s a special diet or not.

The rooms are very nice. They have several floor plans like you can get a 1-bedroom or a bedroom with a studio or a 2-bedrooms and 2-bathrooms. They’re well lit. You also have your own thermostat control. You have your own refrigerator, a stove, and a sink. It’s like a small kitchenette including the microwave. You can decorate your apartment as you wish, and the furniture inside the facility is very nice and kept up.

They have a lot of social events. They have bridge, Wii bowling, and bingo. They have crafts in the crafts room, and they supply all the material. They’ll invite another care facility to come and visit. They’ll come by bus, everybody will have their own T-shirts, and they have a competition between the two of them. During the holidays, they have people that do a lot of volunteer work; they play music, and they dance.



Caring03861 April 30, 2013

I am a friend or relative of a resident

We found Sterling Inn for my mom. We like it. They take very good care of her and they have 24-hour nursing. The staff is very helpful, caring and congenial. We would choose them again.


Show 5 More Reviews Show Fewer Reviews - Write a Review

From Sterling Inn


Located in Victorville, just 70 miles northeast of Los Angeles, Sterling Inn offers its residents convenience, social opportunities and the year-round sunshine of the High Desert. A round-the-clock professional staff give our residents peace of mind in a comfortable setting. The on-site services and long list of amenities offer flexible senior living, and each resident can enjoy a lifestyle that suits their needs.

Sterling Inn offers an abundance of amenities and services designed to keep our seniors healthy and happy in a beautifully appointed environment.

Features of Sterling Inn


Technology and entertainment

  • Cable TV in resident's rooms
  • Technology extra: Emergency call system

Health services

  • Medication Management
  • 24 hour nurses: Yes

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio apartments
  • Companion suites: We do not offer companion suites

Features

  • Beauty/Barber shop
  • Computer room
  • TV room
  • Gardens/outside patio
  • Parking for residents
  • Transportation for residents (shuttle bus or similar)
  • Shared space where residents can host parties
  • Features extra: Library, Fitness room/Gym

Dining options

  • Some residents have in-room kitchenettes
  • Meals delivered to residents' rooms
  • Meals in a shared dining room
  • Some residents have in-room full kitchens (including oven, etc.)

Activities

  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Lectures and discussions
  • Book clubs
  • Wii sports competition
  • Yoga
  • Gardening
  • Cooking
  • Activities extra: Computer class

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens
  • Private services

Costs

  • We charge monthly rent plus additional fees for specific care needs, as needed
  • We charge an entry fee
  • Fee structure extra: We offer a month-to-month rental
  • Minimum rate: $2,750/month

General

  • Pets: Small pets allowed
  • Minimum age: 60

Licenses

  • Licenses: ALF
  • State License(s): 366413246

Financial guidance

  • We help with selling the house (finding a realtor. staging, etc)
  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living
  • We offer financial aid

Location of Sterling Inn


Request Info

Get full access to reviews, cost information, and amenities


  • By submitting this form, you agree to Caring.com's Privacy Policy, Terms of Use, and Agreement to be Contacted by Telephone.