The staff varied on their quality. There were obvious favorites of the residents who would chat with each resident, know all of their names and details about their lives. The waitstaff is primarily young people and on several occasions I could hear them making jokes about the residents from the server's area. I don't know if any of the residents noticed. They were always polite to the resident's faces, including Harriet, the woman I worked with, but I found the way they spoke with each other -- well within my earshot -- bothersome. They would curse and make profane jokes with each other. It seemed very unprofessional and I only hope that the residents weren't paying attention. Some of the waitstaff had the tendency to treat the residents as children, but that was usually rare.The receptionists were always very polite. They knew my resident very well as she was very anxious and would call down there several times a day to say she thought I wasn't coming. They were always kind and patient with her.I only encountered the medical staff once, when Harriet fell down. At that time they came across as very unprofessional, which was upsetting to me. They treated Harriet as if she was a toddler that they had chosen to ignore. She had fallen down and instead of attempting to comfort her, they quickly tended to her to make sure she was physically ok, without speaking to her at all, and even dropping stuff on her without apology. This was very upsetting to me.Overall, Harriet had a lot of problems. She was very anxious and needed constant attention. I believe that people like her often annoyed the staff and they would grow lax on her needs rather than take her complaints seriously. She was a very unhappy woman, and though they had many programs to try and get seniors to engage in physical and social activities, I don't believe anyone was taking her specific needs into mind. I believe they were running on a philosophy of seniors in general, and Harriet was getting left behind because her needs were different, and more specific. I felt badly for her living there, but much of that wasn't the facilities fault -- it's just because of the situation she was in.Overall, it wasn't a terrible place, there were just a few fixable faults and perhaps a few that aren't even able to be fixed.