Extremely disappointed with services. I helped put a loved one in to their facility and it was a headache from the start. We discussed with the staff all the specific routines that our loved one would need and they stated they could do them so we went with them. Unfortunately for our loved one, her needs were not met. The staff did the bare minimum of care. The staff were supposed to bath our loved one twice a week and they did it once each week. Clothes were not put on properly and sheets were not changed regularly. A part of our loved one's plan that needed to be administered to avoid infection was not implemented as promised by many staff. As these issues were not being taken care of, we met with Tyson (administrator) and he stated that he would have the care plan put into the computer system and reviewed by staff, but things didn't change. A lot of smiles and positive talking/promises, nice new building, but lack of follow through by staff. If your loved one just needs to be feed and be given medication this is place for you. If your loved one is not independent to do most life skills, don't expect it to be done in a consistent manner with this organization.
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Reviews of Grace Assisted Living Twin Falls
June 16, 2016
I am a friend or relative of resident
November 29, 2015
I am a friend or relative of a resident
Grace Assisted Living is like a hotel when you walk into the lobby. It's clean because it's fairly new, and the administration seems to want to keep in touch with people. They communicate with me and are open and seem to listen. They seem attentive to dad's needs and concerned about his comfort. The food is good. They have the numbered tables, and with each meal, the residents move down a number; if they start at 22, the next meal will be served at 21, then the next one at 20, and the next 19, so on. That's how they're fed. The meals are well prepared and good, and if they don't like what's on the menu, they can always order sandwich, so there are alternatives for them. They have activities like bingo, cards, puzzles, movies, and all of that kind of stuff, but as far as Dad goes, he doesn't engage himself most of the time in activities. Another thing about Grace that's good is that on Tuesdays and Thursdays, they'll take the residents to their doctors' appointments.
About Grace Assisted Living Twin Falls
Grace Assisted Living Twin Falls is an assisted living facility in Twin Falls, ID that offers residents independent living options and daily support services.for more details on housing, services, and rates.