Atria Heritage Sun City Assisted Living

10101 W. Palmeras Dr., Sun City, AZ, 85373

Reviews of Atria Heritage Sun City | Assisted Living

34 Reviews
(3 Reviews)
(3 Reviews)
(3 Reviews)
(Not Rated)
(Not Rated)

September 29, 2015

By Lisa113940550

I visited this facility

My dad is on a waiting list at Brookdale Heritage. We like the ratio of independent living to assisted living people. There are more independent living residents at this particular facility than we have seen at some of the other facilities, and my dad is more independent. That is something that we are looking for. We like the option to have assisted living when he needs it while he is in the independent to maintain his independence, to be able to enjoy the community and hopefully the social calendar and stuff that they will have. In terms of the people working there, they are very friendly. We had a tour and ate lunch at the facility, which was very nice. We saw the social calendar. It looks like every day, they have options to do many different things from shopping to playing cards to exercising, and different options, which are also nice. My dad can pick and choose if he wants to do one thing a day or whatever. We also see quite a few residents out and about doing things, which we like.

August 20, 2015

By Anonymous112029750

I visited this facility

I was in Brookdale Heritage Palmeras two years ago. As I recall, it was very nice and had a lot of activities and a lot of nice people around. This was two years ago, and I was looking for something different at that time, but I liked the people that I met. I thought they were very friendly. You didn't go in there and everybody turns away; everybody was very welcoming.

July 28, 2015

By Caring109911650

I am a friend or relative of a resident

I looked up Brookdale Palmeras for my in-laws. They take great care of my husband’s parents, and I have no complaints. The staff is kind, caring, and very responsive. The rooms are pretty large units, and they have lots of space. It’s clean -- a little older but nice. The food is really good, they are very happy with it, and the dining room is very nice. They participated in bible study, played old church songs, and got together with people.

July 20, 2015

By Caring114180150

I visited this facility

Brookdale seemed a little homier. The people were friendly, even the residents there, and it seemed like everybody was helpful. The facility was very clean. There were no odors at all, and I didn't smell anything when I walked in.

July 04, 2015

By Slyvia1

I visited this facility

The staff that assisted us during our visit at Brookdale Heritage Palmeras was very nice. The place was very nice and clean as well. It's a large place; everything was nice there. We looked at small floor plans, but they looked comfortable. Their dining room was set up very nice, and it looks like a nice place to eat. We did not observe any activities, but we did receive a calendar, and there are lots of activities all month long.

June 30, 2015

By Penny12

I visited this facility

Our experience with Brookdale Heritage Palmeras(Formerly The Heritage Palmeras) was excellent. The staff was topnotch and excellent.

May 29, 2015

By Marsha26

I visited this facility

Brookdale Heritage Palmeras is the one that I visited. They were very nice. They talked with me, and they were very caring and very concerned. They were very nice, very clean, and well maintained. The people were very nice, but I didn't get that much of a chance to experience them. We did see the rooms and the dining area, and they were very nice, very clean, and well maintained. The residents seemed happy to be there. The staffs were very accommodating, they followed up with me, and they are very nice.

May 12, 2015

By Carollee1

I visited this facility

I think we would have to say no to Heritage Palmeras because we knew some people that live in there, and they didn't like the way that they were being run at that time. I don't know if they are still being run a certain way or not. It is another apartment house. The rooms were nice. Everything was nice, and everything was clean like they were expecting us to come. I think the staffs were OK and nice. They told us where to go and how to get to the person we wanted to see.
Provider Response

Thank you for visiting and sharing your feedback. We would welcome an opportunity to discuss any concerns you may have, and hope you will call us at 877-400-5296.

April 24, 2015

By Tracy14

I visited this facility

Everybody in Brookdale was very nice. The apartment was nice and clean. The dining room setup was nice and clean too. I think they should improve program that can accommodate individuals who fall in the middle. If you go through insurance and you go through government that is too much. If you go private, they don’t make enough. Like my husband is ex-military; they don’t have a full room to accommodate military. If anybody can afford it, I would recommend it.

April 14, 2015

By Caring103983650

I am a friend or relative of a resident

My mother is in Brookdale Heritage Palmeras. It is good, clean, and understaffed quite often, but very responsive. She has made a number of acquaintances there even though she doesn't participate in a lot. Everybody knows her. I have no complaints. The complaints that she has are really confined to the dining room, the food, and just the whole experience of moving from a four-bedroom home that she owned into basically a studio apartment. She does get the attention and the care that she needs. They are very good about contacting me every time she falls. I have nothing but good things to say about the director and most of the staff. The facility itself is very nice and well kept up. The prices are extremely high, but it is what it is.

October 18, 2014

By Caring95971950

I visited this facility

I went to the Heritage Palmeras and it was also nice, but it was expensive. The rooms were excellent. I thought the food was exceptional. I had lunch in the independent living, but assisted living people who were somewhat mobile, could go there too. The place was pretty. The wifi was more available there than any place outside the village. They had a very nice exercise room. They had a lot of activities. I thought it was the most complete place that I had visited. It was in a nice location. It was not far off Bell Avenue which was the main conduit that had a lot of nice things and it was close to the main library in the area. It was a few blocks from Walmart that had everything in it. It had nice restaurant and was not far from movie theaters and so forth, and I thought they do had transportation that took people to the opera, symphony and museum. So, it was quite special. They would also take you to doctors when you schedule way ahead.

September 22, 2014

By Lloyd4

I visited this facility

I like the area out at The Heritage Palmeras. The rooms were pretty nice. Most of the people were very nice. They did have activities. They had trips and movies. I felt more at home there at The Heritage. I think anybody would like it very much. I like the views there.

August 27, 2014

By Deb17

I am a friend or relative of a resident

Heritage is very pleasant. Everything is nice, clean and upbeat. They have different activities like music and variety shows that she really likes, as well as Wii bowling and church service. The staff is really wonderful and excellent! I don’t have anything bad to say about any of them because we worked with custodians who were painting the ceiling for her. They interact with the patients and are very personable. The area is very good and they just put in new carpet. They’re in the process of putting in new carpets throughout the whole building and the maintenance men are right on top of it. If she has a problem, they come up to check it out right away. Mom is very impressed with all of that and they made her feel welcome.

August 04, 2014

By Nancy88426450

I visited this facility

The Heritage is very convenient and close to where I live. It was a huge facility; it was run very nice but the rooms seemed a little small. The sanitation was very good. I got the chance to talk to some of the residents and everyone seemed to be really pleased with the place.

August 04, 2014

By Caring90386150

I am/was a resident of this facility

We moved into Heritage Palmeras. We think it's a very nice and very friendly place. It is a very good facility. It is quite open, sunny, bright, and inviting. The accommodations are excellent. There are days when the food is not what you wished for, although I think they do a very good job overall considering the many meals they have to prepare every day. They have several types of poker; they have Bingo; and they have all sorts of physical therapy. They also have a lot of meetings that you can go to on various topics. We are enjoying our stay here.

June 30, 2014

By Virginia29

I visited this facility

The Heritage Palmeras did not have a memory care unit but we liked it nonetheless. It was visually appealing, you felt alive when you walked through the door.

June 19, 2014

By Caring87498550

I visited this facility

The visit went fine at The Heritage of Palmeras. The staff showed us around and everything looked great. They offered us food, but we had already eaten. The people are very nice.

December 30, 2013

By Virginia16

I visited this facility

The Heritage Palmeras did not have a memory care unit but we liked it nonetheless. It was visually appealing, you felt alive when you walked through the door.

November 20, 2013

By Paul24

I visited this facility

I went to visit The Heritage Palmeras but they were getting older and they were about to retire. They thought they could not give my mom adequate care for her condition, so they recommended to find another place. They were courteous and professional.

September 27, 2013

By Vickie3

I visited this facility

We looked at The Heritage and everything was A+. I have to say their staff were very accommodating. Other than the facility was expensive, it was a buy-in and my father would not want that.

June 12, 2013

By Tina10

I visited this facility

I visited Heritage for my friend. It was a high class place and the whole atmosphere was nice. They have a walk-in heated pool and hot tubs near it. They have different floors and different kind of apartments. The rooms were spacious and pretty even the studios. Residents could get around because their floors were all leveled and then tilted up an incline and around and you're up on the next floor. There are powered chairs-on-wheels so that patients could just ride up and down to places. They had a lot of activities from morning, noon and night. They had a big bus to take people out. Their food was wonderful. Everybody was polite. However, the place was expensive for me.

November 19, 2012

By ww2007

I am a friend or relative of a resident

The staff was friendly from my personal interactions. She seemed lonely though and quite sad to be there. But my grandmother needs extra care so my father will often go in to watch her and help her clean up, make her food, and such. Instead of spending money to have around the clock care and assistance. The living situation was quite nice, she has her own space which is very necessary with her, as she can get testy easily when she feels neglected. The facility itself is very nice and offered everything we have at home for her so that was very convenient that she didn't have to go without the comforts of nice surroundings that she is used to. I believe she said she was in a club or something where she gets to do art with some of the other residents, which is good for her to get out and be social, even if she doesn't want to i'm happy that it provides a healthy bonding experience for her to meet other people so she doesn't have to rely on family 24/7 for companionship. As much as we love her, we can not be there for her everyday.

November 11, 2012

By Lindsey 1

I am a friend or relative of a resident

The Heritage Palmeras is very nice, very upscale facility. They have nice dining room, beautiful library and the apartments are lovely. But the administration is disorganized. I don't think the nursing staff are as well-trained as they should be. They helped my parents in getting out of bed, helping to dress, toileting, but they're not allowed to walk or exercise them. My parents are going home because they don't get the service that they really need for the price that it costs.

May 03, 2012

By hendersonj916

I visited this facility

I thought that the facility was very clean and the lay out was very well. The staff that was there during the time of the visit seemed to be very caring and wanting what was best for the patient. I questioned about how they worked their medication dispensing for patients that needed and it seemed that they were very well organized and keep a control of who got what and when. The meal plans for the facility meet the nutritional standards that I was looking for. I did not see any patients just sitting around and looking like they were just left in a corner. The nurse or director that was giving us the tour answered every question that we had and made sure that we felt comfortable with what we were seeing. They explained the visiting rules and the type of schedule that the patients would be on including meals and other activities.

December 02, 2011

By Emmyrose

I visited this facility

This is a resort style facility. The buiildings and grounds are nice and well maintained. There are palm trees,grass,flowers, and greenery.The interior is well decorated and clean. They have one and two bedroom apartments in independent living and the bottome floor has assisted lone room and one with partial kitchens. These are on the first floor All are handicapped equipped and have an emergency call system. They each have a patio or balcony and cable is included.They have laundry hookups. They have a nice main restaurant style fine dining. The food is very good. They have three meals and snacks daily. They offer housekeeping snd linen or laundry service. They havrary,fitness center,activities area.recreation roome sitting areas, a library,fitness center,recreation room,and a pool and spa. They do all three levels of care. They have a nurse on duty and on call. All caregivers and med techs are certified. They have a wellness director hey do the electronic health records. They have doctors who come in and they also transport.The staff seems friendly and caring. They do lots of activities as bingo,birthday parties,exercises,movies,bbqs,and games. They go out shoppine, restaurants, and outings to events. There is a nice courtyard with a patio,walking trails,and sitting areas. This is a nice facility.

June 29, 2011

By leezee

I visited this facility

When my father in law was first diagnosed with onset dementia, my husband and I began looking into assisted living facilities. The Heritage stuck out in our minds because we had visited this location a few years ago when my father in law's sister grew ill and needed more assistance. She actually lived here for several months before requiring hospice care. We'd visited her a handful of times and remembered the facility as being very elegant. It still is. Still a beautiful building with full-out landscaping and care to the grounds. The nursing staff, which is 24 hours, is still exactly as we remembered! We even recognized one of the aides so that showed us that it must be a great place if the staff turn around wasn't high. An adorable facility! Gracious floor plans that offer more than just a bedroom and living/dining area. The apartments actually have dens (which my father in law could use as a library) and separate patio's or balcony's, depending on your terminology. Very active! People milling about everywhere, especially out doors, but then again, we visited in March and the weather was kind. It seemed like a place accustomed to couples, husbands and wives. The two bedrooms are enormous! The pool is spectacular. Reminded me of one of those big casino pools in Las Vegas, which is where my in laws are from so I knew they'd appreciate it. Great spacious hallways, a full fitness center, a full library, covered parking (which is extremely important in southern Arizona, the heat here is relentless), huge walk-in closets and best of all.......pets welcome! Sadly, my father in law was unable to take advantage of The Heritage. His dementia progressed rapidly and he eventually moved into a full care facility with memory plans and care. I sure wish we'd have thought of The Heritage sooner though. He would have thoroughly enjoyed his time here. Other residents, to me, seemed like your average person, somebody you'd run into at work or the market. Fully functioning adults with a zest for life. A beautiful establishment with giving staff. I'd highly recommend it!
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Photos of Atria Heritage Sun City

Features of Atria Heritage Sun City

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments


  • Resident Capacity: 211
  • Respite Care
  • Minimum Age: 62
  • Pets: Small Pets Allowed


  • State Licenses: AL8469

About Atria Heritage Sun City

Situated in the heart of Sun City, just one block north of Bell Road and one block west of 99th Avenue, Atria Heritage Sun City is a vibrant community designed to help older people enjoy the benefits of an active lifestyle – and experience greater well-being.

This inviting residence offers studio, one- and two-bedroom apartments, many with full kitchens and private patios or terraces. Just steps away are a variety of convenient amenities, including a library, fitness center, salon and barber shop, and welcoming outdoor spaces such as a courtyard, swimming pool and walking paths. A friendly, caring staff is available 24/7 to provide discreet support when needed.

Every day is a new opportunity for connection, creativity and fun. With a calendar full of events, residents can continue doing the things they love and discover new interests. From guest lectures and art classes to book discussions and happy hours, residents can be as active and involved as they like.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 27 states and seven Canadian provinces. Atria communities are home to more than 21,000 seniors and employ more than 14,800 people.

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Atria Heritage Sun City

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