The facility is nice looking with well appointed rooms including: large walk-in shower, vanity, wardrobe, two windows, kitchenette with mini fridge. The day-to-day care: medication passing, housekeeping, maintenance, meals, activities is good enough. Not so good is the doctor care. A resident has to request a visit with the doctor and if they are lucky to meet with the doctor they might get the help they need. There is not a sense of urgency with medical care in general. Overall my parent doesn't feel the doctor is very responsive or takes her complaints seriously. The company is very difficult to work with if their doctor is not used. They will not assist with contacting a PCP nor assist with securing prescriptions or addressing medication issues with a PCP even if the resident has a current need. I have witnessed, several times, family members at the nurses station inquiring about whether a prescription was received from a PCP and being told "I haven't seen it come through." Residents cannot receive OTC meds without doctor order and there is no sense of urgency about this issue if the facility's doctor is not involved. This lack of urgency is reflected in medication passing too. I have witnessed, more than once, a family member appealing to medication passing staff to administer a PRN medication and be met with silence or lack of urgency regarding the matter. Residents need family members to advocate for them to ensure medical follow up and intervention, not what I thought Assisted Living would require. There is a nursing director and she can be snippy, grumpy and defensive. My parent complains about the food's texture not being appetizing and that the same food is served repeatedly. There appears to be frequent turn over in the nursing staff. Nurses who worked there a couple of months ago are no longer there. The facility is not staffed with an RN 24 hours a day. Like any place, there are staff who are wonderful and some of whom are obvious about how it's just a job. Not as warm and friendly as it initially appeared. Not as individualized as I had hoped. My parent's medical care/needs are a worry to me, instead of relief at being in a place providing 24hour care, because she cannot adequately advocate for herself; I cannot be there all the time to make sure her needs are met; and if their doctor is not used the resident doesn't get assistance for non-life threatening matters. Mostly disappointed with medical care. My parent will probably move elsewhere when her level of care needs increase.