We have visited Brookdale South Hill. The room we saw was totally empty, but compared to the room in her previous community, it was sufficiently spacious. It had its own bathroom and a tiny kitchen. The place seemed fine and smelled good.
Reviews of Brookdale South Hill
August 31, 2017
I visited this facility
March 24, 2016
I visited this facility
We went to Brookdale South Hill but did not consider it because it was small and felt less like independent living. They offered fewer activities, which they need to improve on.
December 04, 2015
I am a friend or relative of resident
We had the pleasure of staying as guests of Brookdale after the recent wind storm that hit the Spokane area on Nov. 17, 2015. Thousands of people were without power including our home for days. My husband and I are older and medically fragile. We were unable to stay in our home. Brookdale opened their facility to the community who were affected during this difficult time. When our power was restored and we were able to return to our home, I went to pay our bill I was told our stay was complimentary. What a blessing Brookdale was for us. The staff, facility and care we received was exemplary.
Bobette and Ted
November 24, 2015
I am a friend or relative of resident
This facility is light and airy which helps to promote a positive attitude. I have found the director and the marketing manager to alwyas be attentive and helpful. This was a difficult transition for my mother, but now when i have discussed with her if she wants to move, she says no. There have been some issues with a burst water line and then with power outage due to a record settng wind storm. Neither of these was the fault of the facility, and staff bent over backwards to make sure there was as little inconvenience to residents as possible. My mother says she would like to see more events scheduled for the weekends, although I could see where this might conflict with family visitation schedules. There has been some concern about staffing turn over and work loads, but I know from expereince that this is always a challenge with elder care. i beleive that this facility has done a commendable job in dealing with those challenges. I have also eaten meals with my mother there several times and found the meals quite good. One of the residents at our table said she felt it was just like eating at a nice restaurant
November 24, 2015
I am a friend or relative of resident
My Wife is a resident at Brookdale, and I could not be more pleased, nor more confident when it comes to her safety, care, and thoughtfulness. Recently they've been hit with two calamities within a month. Either one would have set similar facilities back, and jeopardize resident care. Not Brookdale South Hill! When the dinning room was closed for repairs, residents were delivered hot, nutritious meals in their rooms. When our community got hit with wind storms that cut power through out the region, Brookdale South was prepared. My Wife is on oxygen, they insured she had more then an adequate supply. Somehow they managed to provide quality meals, the nursing staff kept checking that all residents were warm, safe, and looking after their needs. I've had experience in the nursing care field, and I could not give Brookdale South a higher recommendation when it comes to caring for a loved one. From Scott, the Director, Susan, the entire Nursing staff, the kitchen staff, activates, all. They greet each new resident with a "Welcome Home", and they mean that! Thanks to the entire staff, it does feel like Home.
November 17, 2015
Other
The administrators and staff at Brookdale South Hill are extremely rude! After jumping through all their hoops, bending over backwards to help them and doing 90% of the work to get our mother assessed for residency; the Director Scott was a no show to a prescheduled meeting, and after waiting over 45 minutes for the administrator Susan, she rudely denied our mother and made her cry in their lobby.
Provider Response
We are sorry to hear you were disappointed with your experience at Brookdale South Hill. Please be assured the safety and well-being of our residents is our first priority, and we have shared your feedback with our regional team.
October 30, 2015
I am a friend or relative of a resident
Brookdale is fairly new, and it’s nice. It’s bright, cheery, open, and that’s what we liked about it. My father-in-law has a two-bedroom and one-bath. The staff was fine. We ate lunch there one day. It was good, and they had menu items that were pretty good.
June 18, 2015
I am a friend or relative of a resident
My sister-in-law is in Brookdale South Hill (Formerly Emeritus at South Hill). The staff is all good. It's a smaller place, has a good view, and has a nice window, and she likes that. The grounds are good. It's a nice quiet area. They have outings, games, and family nights.
June 17, 2015
I am/was a resident of this facility
My husband and I moved to Emeritus because the facility was misrepresented, but lived there for 9 months so we could locate a facility that actually offered what they said,
Food at Emeritus was poor, at best, and service in the dining room was extremely poor, i.e. putting their hands all over glasses and cups and hair dangling over our food. Transportation was supposed to be provided for doctor appointments, but often was not, forcing residents to take a taxi at great expense or cancel appointments. In the 9 months we were there, there was a turnover 4 times of nurses. Care was good as far as it went, but other than rudimentary care required a trip by ambulance to the hospital.
I would NOT recommend this facility to anyone.
Provider Response
We are sorry to hear that your experience with us at Brookdale South Hill did not meet your expectations, and we appreciate you taking the time to share your feedback. Our transportation is provided on a scheduled day each week, and we are able to arrange transportation, if a bus is available, on non-scheduled days. We are also pleased to announce that we have a new Dining Service Director, and we are fully confident in his abilities to provide high quality meals and service for our residents. We are committed to continuous quality care and service and will share your feedback with our management team.
March 31, 2015
I am/was a resident of this facility
I moved in Emeritus at South Hill around 2013. We have a nursing system that we push a button, and they come to help you and want to know what you want. The friendliness of that building is very nice. I enjoyed my stay there. As far as activities, it was good because we got to go out and go shopping, and they provided a van for us. They serve food to the residents, but it is crappy. I like to have meals hotter than what they serve. They should separate the food supply for diabetics and non-diabetics too.
Provider Response
We are glad to hear you have enjoyed your time at the community, but are sorry to hear we have not met your dining expectations. We would welcome an opportunity to discuss it with you personally, and hope you will call us at 877-400-5296.
November 14, 2014
I visited this facility
Emeritus at South Hill was like for rich people; I didn’t like it at all. It was too formal and too uppity. It was quite fancy. The staff was very nice, answered all the questions, and gave me a nice tour. The rooms were very nice; it was about as large as where she lives now.
Provider Response
Thank you for taking the time to visit and share your thoughts about our community. Your feedback is always considered and appreciated!
July 30, 2014
I visited this facility
My father is going to Emeritus. What I like best about it is that it wasn't rundown and it did price fine. The staff seemed to be caring and attentive. Regarding the room, it has a bathroom, a bedroom, a kitchenette with a microwave and a half refrigerator and a sink.
June 26, 2014
I visited this facility
I think that if I was really looking seriously, and I might be one day soon, for an assisted living, I would definitely recommend Emeritus at South Hill. We had lunch there, and it was wonderful. The apartments were very nice. Some of the residents were more than willing to show us their apartments. It was a very pleasant experience. There was nothing that I didn't like. It is set back off of the street, so you are not going to hear all the street noises. It was just about perfect. And the staff, everyone from the people outside planting flowers to the help in the lunch room (we had a lovely lunch) and the girl who took us around, was just super.
November 01, 2011
I visited this facility
I will be moving my mother into this facility this week after an exhausting search of other facilities in Spokane. I feel very confident that Parkway Village is the best fit for her. The staff I have interacted with seem very genuine and caring. I have spoken with several healthcare providers that have had clients in the facility and all have spoken highly of it. The level of care available for the cost can simply not be beat in our area. I would give Parkway 5 stars if it weren't for some shortcomings in regards to the physical plant itself. I hope I can maintain the 4 star rating or increase to a 5 star rating in the coming months as I my mother experiences life at Parkway.
Photos of Brookdale South Hill
Features of Brookdale South Hill
Costs
- Minimum Rate: $2475/month
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Licenses
- State Licenses: 2329
About Brookdale South Hill
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Map of Brookdale South Hill
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