Brookdale South Hill

We went to Brookdale South Hill but did not consider it because it was small and felt less like independent living. They offered fewer activities, which they need to improve on.

We had the pleasure of staying as guests of Brookdale after the recent wind storm that hit the Spokane area on Nov. 17, 2015. Thousands of people were without power including our home for days. My husband and I are older and medically fragile. We were unable to stay in our home. Brookdale opened their facility to the community who were affected during this difficult time. When our power was restored and we were able to return to our home, I went to pay our bill I was told our stay was complimentary. What a blessing Brookdale was for us. The staff, facility and care we received was exemplary. Bobette and Ted

This facility is light and airy which helps to promote a positive attitude. I have found the director and the marketing manager to alwyas be attentive and helpful. This was a difficult transition for my mother, but now when i have discussed with her if she wants to move, she says no. There have been some issues with a burst water line and then with power outage due to a record settng wind storm. Neither of these was the fault of the facility, and staff bent over backwards to make sure there was as little inconvenience to residents as possible. My mother says she would like to see more events scheduled for the weekends, although I could see where this might conflict with family visitation schedules. There has been some concern about staffing turn over and work loads, but I know from expereince that this is always a challenge with elder care. i beleive that this facility has done a commendable job in dealing with those challenges. I have also eaten meals with my mother there several times and found the meals quite good. One of the residents at our table said she felt it was just like eating at a nice restaurant

My Wife is a resident at Brookdale, and I could not be more pleased, nor more confident when it comes to her safety, care, and thoughtfulness. Recently they've been hit with two calamities within a month. Either one would have set similar facilities back, and jeopardize resident care. Not Brookdale South Hill! When the dinning room was closed for repairs, residents were delivered hot, nutritious meals in their rooms. When our community got hit with wind storms that cut power through out the region, Brookdale South was prepared. My Wife is on oxygen, they insured she had more then an adequate supply. Somehow they managed to provide quality meals, the nursing staff kept checking that all residents were warm, safe, and looking after their needs. I've had experience in the nursing care field, and I could not give Brookdale South a higher recommendation when it comes to caring for a loved one. From Scott, the Director, Susan, the entire Nursing staff, the kitchen staff, activates, all. They greet each new resident with a "Welcome Home", and they mean that! Thanks to the entire staff, it does feel like Home.

The administrators and staff at Brookdale South Hill are extremely rude! After jumping through all their hoops, bending over backwards to help them and doing 90% of the work to get our mother assessed for residency; the Director Scott was a no show to a prescheduled meeting, and after waiting over 45 minutes for the administrator Susan, she rudely denied our mother and made her cry in their lobby.