Isle at Watermere

101 Watermere Drive, Southlake, TX, 76092

19 reviews

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Reviews of Isle at Watermere


based on 19 Reviews

Georgia P August 09, 2015

I am a friend or relative of resident

We moved our Mom to the Isle a little more than a month ago. We have been more than pleased with every phase of her care. Although her move has had many adjustments, the staff has been so competent in their care for her. They do their jobs with smiles and encouragement. They make the facility feel like home in every aspect. The food is delicious and served is such a pleasant environment. In this season of life, it truly takes a village. It is such a comfort to know that this caring staff provides constant and loving care!



Cassara Family August 08, 2015

I am a friend or relative of resident

My mom has been a resident at the Isle at Watermere for the past four months. Our family experienced a devistating loss this past February. What began as a plan to move my parents to a Villa in Watermere ended with my mom moving into assisted living. The staff at the Isle not only helped my mom with this difficult transition but was very loving and supportive to our family as well. My mom has many friends in her new community, including the staff. Her needs are met and she goes to bed each night feeling safe. Our family visits quite often and are always greeted by the staff who make a concerted effort to make the Isle a warm and inviting community. We feel very blessed to have found such a wonderful place that my mom can call home. Thank you Isle at Watermere for all that you do!



Don/Jean July 14, 2015

I am a friend or relative of resident

Dad needed a safe, secure home and The Isle of Watermere really was a great choice for us. He has a nice, big room and he enjoys the food as he cleans his plate at very meal and they has snacks thru out the day. The staff is friendly, kind and very patient. The activity director is the best. My Dad would prefer to sleep all day, but they encourage activities, van rides around town and socializing. I wish my dad could live at home but The Isle of Watermere is a great second choice.



Trish1621 July 08, 2015

I am a friend or relative of resident

My grandmother fell and broke her hip,she is 93 years old. The Rehab that the hospital transfered her to was beyond horrible. My husband and I carried her out of there while I was on the Phone with the admissions here at The Landing at Watermere. They told is to bring her and they made her comfortable and within 15min had a room ready for her. The staff have been nothing but AMAZING! The rooms are spacious,and very clean. The food is very good! I eat here with my grandmother at least 3 times a week! The therapy plan was made just for her and the therapy staff are so very patient and talented! My grandmother is very lucky to have such a "proactive" family that sees to her every need. The nurses have been thankful for our help and we have made some amazing friends. Even though my grandma won't be a "long term" resident,we couldn't have gotten her this far with out the help of all the staff here at Watermere! I will sing praises of this facility to everyone that I know! Also-to others that read this. If you are not proactive and stay involved with your loved ones care and lay out your expectations,you have no one to blame but yourself for "bad care" they might receive. The Landing at Watermere is an amazing facility!



Efleming July 08, 2015

I am a friend or relative of resident

I have only experienced this facility for almost a week and I am very very impressed. My Grand mother has gotten exceptional care since she has been in their care. The food is amazing. They have activities for her to do which a lot of places don't. I would for sure recommend this facility to my friends and family. I have read over some of the other reviews in which people combined to say and I quote. That their father was here for 6 month and it almost killed him. Well what gets me is that if the care was so bad, why did they keep him here? But that not my worries. Yall keep up the good work. My granny loves it here and we do as well. Thank you so much for all the help you have given our family. It will not go unnoticed.
We were going to place her in another place but as soon as we walked in we couldn't get out fast enough. It was how you say " very disgusting." So again thank you for everything you have done for our grandmother.



Jean111526450 May 28, 2015

I am a friend or relative of a resident

My father-in-law has dementia, and we are so worried placing him in a secure community. The Isle of Watermere put those worries to rest. Incontinenvy is a problem, but the staff really keeps it in check. He is always clean, bathed, well-fed, had lots of activities, and taken outside for walks. We are so pleased with staff and facility!



Andrea67 April 19, 2015

I am a friend or relative of resident

The Landing is a very pretty place, brand new building, but I feel that they're under staffed. CNAs seem over worked. There's never anyone around. Staff is not very friendly, they act like you're bothering them if you request something for your relative. So far I'm not impressed with the care. CNAs and Nurses rush through their tasks and look annoyed the whole time. I would prefer my relative be in a less fancy facility and recieve top notch care rather than a facility that only seems focused on appearance. It's a shame. Hope they hire more friendly staff or pay them more so they have a reason to smile.

Provider Response

Thank you for taking the time to leave us your review. I am concerned that you had an unpleasant experience in our Skilled Memory Care. I can assure you that we understand that quality care, customer service, and positive experiences are far more valuable than a nice physical structure. I would love to sit down with you to discuss your concerns and personally address them. I look forward to the opportunity to change your perspective and show you that your loved one is very important to all of us. We want to partner with you in helping them function at their highest level.



Eve P. March 27, 2015

I am a friend or relative of a resident

The staff is extraordinary. They truly care about residents and their families and create a very loving and warm environment. The décor is beautiful to both men and women, lots of light, stone work, comfortable seating areas. Great care, great residents, great place! My father feels at home here.



Kevin McCombs February 26, 2015

I am a friend or relative of a resident

We have been part of the Watermere community for just over one month and our experience has been spectacular. My father has connected with the staff, the residents, and is happy for the first time in quite some time. Thanks to all the Watermere team.



Joanie, a concern daughter February 17, 2015

I am a friend or relative of resident

One star is too much for this facility! My dad was here for six months and it almost killed him! It was the best money could buy, or so I thought…. Biggest mistake I've ever made. I couldn't find a manager to turn in notice or 10 days later to turn keys in, which was typical of this facility. Also, the food was not eatable a lot of the time...

Provider Response

Joanie, The Landing at Watermere appreciates you taking the time to leave a review. We value your comments and know our goal is to create the best customer experience for all of our residents and families. It is always a concern for me to find a customer leave a negative review. I'd like to apologize for any confusion on finding management when turning in notice/keys. The Landing is a unique 4 story building and the Executive Director is active throughout all 4 floors daily. Our concierge located on the first floor is available during business hours and triages all calls and/or visitors his way. Again, I apologize you were not able to connect. The Dining Services program at the Landing is directed by an Executive Chef and prepares daily meals from scratch. This is an area that we take pride in and typically do not have complaints. Was there a meal in particular that didn't set well with you? The Landing hopes that your Dad has settled in comfortably with his new arrangements. If you wish to discuss your Dad's stay with the Executive Director, you can contact him directly: Jon Gulley, Executive Director. Thank you for your time.



Caring105556150 February 04, 2015

I am a friend or relative of a resident

We decided to put my sister-in-law at The Landing as she needs advanced care. It was new, and the people seem to really care. The rooms were very spacious, and the grounds were fine. They have exercises, bingo, crafts, and bible studies. I would recommend this facility.



lovingdaughter44 September 12, 2014

I am a friend or relative of resident

Beautiful facility but HORRIBLE CARE!!!!! My mom was not assisted when she would ask for help. Staff would just ignore her....say they would come back and then never show up. My mom would call me crying because she couldn't get help. Spoke with management and that did no good!!!!! Never bring your loved one here....they simply don't care!!! One star is even too much!



fatherly love August 21, 2014

I am a friend or relative of resident

My dad has been at the Landing at Watermere for 6 months now. I can't say enough good things about this place. The staff is so loving and they treat my dad and us like family. Its nice to leave at night and not worry whats going to happen. My dad is living in the memory care there and Katlyn has really made a difference with her activities that she does. Its not realistic for us to assume with my dads decease that he will make remarkable improvements but the staff has made him feel loved and comfortable. That's is all we can ask. The nurse Jamie is always available if we have a question. I can not thank the staff enough with how great things have been.



Caring75914550 January 11, 2014

I am a friend or relative of a resident

We already moved my parents at The Landing at Watermere. They just moved in last week. It's a brand new facility. They have beautiful surroundings. It is also right next door to where they were living, that way we could keep all the same doctors. Food is good and their dining room doesn't look like a cafeteria. It's nice. They don't have many activities for their residents, but my parents don't really need that.


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From Isle at Watermere


Watermere at Southlake is one of the largest master-planned community in the Metroplex featuring Villa and Condominium homes. It's a "lock and go" life style with all the advantages of home ownership. Watermere at Southlake is an age-restricted community for those at 55 years young with amenities found only at the finest Five Star Resorts, a country club-style clubhouse, unmatched personalized and attentive services. Watermere homes incorporate spacious floorplans and custom features with uncompromising quality in a park-like setting with lakes, walking trails and lush landscaping. Living in Southlake, Texas will take you back to the feel of living in a quaint neighborhood where everyone knows your name, but with all the conveniences of living in one of the most vibrant, modern cities in America... and a true gateway to the world.

Features of Isle at Watermere


Health services

  • Medication Management
  • Skilled nursing
  • Physical therapy

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio apartments
  • Companion suites: We offer companion suites

Features

  • Beauty/Barber shop
  • Computer room
  • TV room
  • Parking for residents
  • Transportation for residents (shuttle bus or similar)
  • Coffee shop
  • Shared space where residents can host parties

Activities

  • Fitness
  • Arts, woodworking, craft
  • Organized offsite activities (outings, etc)
  • Music
  • Games
  • Stories
  • Religious services
  • Lectures and discussions
  • Book clubs
  • Tai chi
  • Yoga
  • Gardening
  • Cooking

Guest services

  • Guests can attend meals
  • Guests can stay overnight
  • Ample parking for guests

Cleaning services

  • Housekeeping
  • Laundry service for clothes
  • Laundry service for linens
  • Private services

Costs

  • We charge monthly rent plus additional fees for specific care needs, as needed
  • We charge an entry fee
  • Fee structure extra: We offer a month-to-month rental
  • Minimum rate: $3,895/month

Dining options

  • Meals in a shared dining room

General

  • Pets: Small pets allowed
  • Minimum age: 55

Financial guidance

  • We help families understand VA benefits
  • We help families explore other financial options to afford senior living

Licenses

  • State License(s): 103303

Location of Isle at Watermere


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