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The Watermark at East Hill

611 East Hill Road, Southbury, CT 06488

(800) 558-0653 (Call a Family Advisor)

4.55

(9 reviews)

Offers Assisted Living, Memory Care, Continuing Care Communities, and Nursing Homes

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Reviews of The Watermark at East Hill in Southbury, Connecticut

4.55

(9 reviews)

  • Facility

    5.0

  • Staff

    5.0

  • Food

    4.5

  • Activities

    4.5

  • Value

    3.0

Joanne

5

June 23, 2021

I am a friend or relative of a current/past resident

The Watermark at East Hill was lovely. My mother stayed there, and it was very nice, so I really got to see it. I didn't think we would ever find any place as nice as that. She was in independent living. Everything was very clean, they had good activities, they kept her mind active, and she enjoyed it there. Food was included, and that was part of the deal even though it was an independent living setup. They had an exceptional chef. I used to go and have dinner with her. The facility was designed more for activities. They had billiard rooms, little golf-putting ranges, a beautiful home theater, and a lot of outside groups coming in to do dance and piano shows, and things like that. It's immaculate and they're constantly improving. You never see a dirty spot on the carpet. It's just really clean. It was definitely higher priced, and there was also an equity buy in required. She was there for two years.

Provider Response

Dear Joanne, The pleasure is ours. Thank you for taking the time to provide meaningful and positive feedback about your experience. We are honored and delighted to have earned your trust and to have your mother stay with us. Your kind words truly make an impact and I will be sure to share them with our team. Thank you.

KB

4

August 22, 2017

I am a friend or relative of a current/past resident

Someone I know has been at The Watermark at East Hill for three months, and it’s been a positive and good experience. The staff is very helpful. The place is clean, organized, quiet, and generally topnotch. The grounds are well-manicured and well-landscaped. The apartments are very nice. She's in a very nice 1-bedroom apartment with a balcony.

Kristine12

4

September 8, 2015

I am a friend or relative of a resident

My aunt is in the Watermark, and she is in the memory care unit. It’s beautiful when you walk in, and it’s only three years old. The room was nice and spacious with a beautiful bathroom. The food is OK, but it’s always the same stuff. I think they’re short staffed, but the girls that worked there are wonderful. The nurses are phenomenal and on top of things. It is a nice place, and she has enjoyed most of her stay there, but it has gotten costly.

Provider Response

Thank you for taking the time to give us feedback on how we are doing. As you noted, The Villa is new. It is not only a new building but a new concept and we are always very happy to get this sort of feedback. Our care associates are the heart and soul of The Villa and I’m so glad you’ve found them to be phenomenal! I would like to hear more about your observation that we may be short-staffed, as we meet or exceed regulated standards. Our menu is rotated quarterly and on each rotation there are a variety of entrees. If there are particular dishes that residents especially like we generally learn from our care associates and that may mean that those items are always available, among other choices. Again, please feel free to contact me with further observations or requests for favorite foods at any time. Best regards, Connie Haworth, Executive Director, The Villa at The Watemrrk at East Hill

Caring75084350

5

September 27, 2014

I visited this facility

During our visit at The Watermark, we thought that it was very pleasant. We enjoyed talking with the marketing person. The people living there seemed to be very friendly. The apartments had variety of sizes, small and large. The ones we saw were pleasant. Some of them looked out on lovely wooded areas and others looked out on the roofs of garages. There were several dining options on this facility, which was very nice. They had what they called a bistro and a formal dining room. There was even an area where you could eat outside. We were told that there was a van that took the people to various functions off campus. They also have a lot of activities available there for handicapped people. They have a beautiful swimming pool, spa, and beauty salon. They even had a library. However beautiful the place was, we just decided that we were not ready to move yet.

lyssaszoo

5

January 30, 2014

I visited this facility

The facilities were absolutely spotless and people were extremely pleasant. It has a full salon and spa, with a year-round heated pool (and a gas fireplace with cozy chairs at one end of the room), an auditorium for concerts and shows, a private movie theatre complete with comfy theatre seats (you can even ask them to screen a movie for you when they don't have one already scheduled), and multiple dining options. The Villa was my main focus - and when they say it's a brand new concept in memory care, they're not kidding. It's set up like a house, with an open-plan kitchen/dining/living area, so residents feel like they're in a home vs an institutional setting. They even cook and eat family style, right along with the CNAs ("Nayas"). The outdoor space is set up differently than others I've seen - nayas accompany residents on walks/outings, there are rocking chairs on the front porch, and a side porch with beautiful butterfly gardens and raised-beds for them to enjoy/plant - no feeling of being locked up like you sometimes have in secured memory care units. It's a spotless environment that feels modern/upscale but still extremely cozy. Apartment/room layout is easy to navigate for residents, with the bathrooms not far from the bed (helpful if there are incontinence issues). The bathrooms themselves are gorgeous - fully tiled (completely waterproof "wet room") so there's no step getting into the shower, just a shower curtain. If the grab bars weren't there, you wouldn't even know this was a bathroom in a memory care apartment. They encourage aging in place, so residents don't have to move to skilled nursing unless they require extensive nursing oversight. The level of personal interaction between the staff and the residents was what absolutely floored me compared to other facilities - these are highly engaged residents (regardless of the stage of their disease) who participate in extremely personalized activities constantly throughout the day. Nayas seem to know everything there is to know about these residents - where they grew up, their spouse's/kids'/friends' names, jobs, names of companies they worked for, interests...you name it. One even downloaded an app to translate German to English, because one of her residents slips into his native German periodically and she didn't want to lose the ability to communicate with him. The facility has the best resident-to-staff ratio of any I've heard of, and it really shows (plus, they just added even more CNA coverage to help during busy periods). The food is fresh food w/a really good variety (when I toured, they had a choice of ribs, chicken or quiche). There's an RN on-campus 24/7. Overall, the facility feels very well maintained, the staff seem happy at every level, and The Villa itself was unbelievably peaceful and welcoming - I could have sat there all day and just relaxed. This is at the top of my short list.

rayscheets

4

January 7, 2014

I visited this facility

I visited The Watermark at East Hill. It was very nice. What I like best about it is the cleanliness. The rooms were very cheerful and nice too. The staff were courteous and nice in showing me the place. I talked to one of the patients and she was satisfied with everything. But, it's a little expensive as far as I'm concerned.

Marlene5

5

August 7, 2013

I visited this facility

The facility was beautiful. Their rooms were spacious and clean. They had lots of activities. They had a bowling lane. They had a golf-putting green. They had trips. They had concerts.

mrgutterbum

4

March 10, 2012

I am a friend or relative of a resident

I have to say, I found the place to be one of the most cleanest places of it's type I have ever been to. The staff is friendly and they give me updates every time I come to see my grandmother. She is 89 years old and in not so good condition. I tried the food there and I have to say it was a lot better then I expected. But, there are some things that did bother me. They were not but they did happen. One nurse came in my grandmother's room and she was not the one I am used to seeing on that day at that time. She appeared as if her mind was hazy,somewhere else and was unsure of all my grandmother's problems. I expressed my concern to another staff member and I never saw that nurse there again. And the repeating of menu choices bothered me because all my grandmother did was cook when she was well. Food is what she knows, and when the menu is same for the most part as the week before and the week before that I can tell she wants something different. I would too. Lastly, my grandmother can be a hard person to deal with when her mind is not all there, and they tolerate all her outbursts like pros and in my heart I feel she is in a good place. For the price though it really should be. They are on the expensive side. But if it seems like she gets the best care there that is all that matters.

MIKE M1

5

December 13, 2011

I visited this facility

My experiences at the Watermark have been excellent. After my mother passed, my father was no longer able to care for himself and was told he should look into assisted living facilities. He was reluctant at first, but he soon found a home that he loved at The Watermark at East Hill. Whenever I visit my father at this facility, I see the pride that each and every employee, from the director to the janitors, takes in their work. My first impression is that the place looks like a hotel (and it practically is!). The rooms are beautiful and well-furnished. There are different sized apartments for singles and couples to accommodate different lifestyles. Many clients can be seen in the common rooms watching TV, playing billiards and enjoying snacks and drinks just like you would on a nice vacation. The dining is excellent and the chefs and wait staff are accommodating and friendly. And if for some reason you don't want to eat at the main restaurant, you can always visit the Caf̩ for a snack, a nice cup of coffee and some great conversation. All of the clients I've talked to also seem rather cheerful and all of them seem to love where they live, which is not always true for an assisted living home. I have never had a single bad experience with the Watermark and am happy knowing my father lives at such a wonderful place.

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Services and Amenities of The Watermark at East Hill in Southbury, Connecticut

Dining options

  • Room Service For Meals

Features

  • Computer Room
  • Garden And Patio
  • Resident Parking

Guest services

  • Guests At Mealtime
  • Overnight Guests

About The Watermark at East Hill in Southbury, Connecticut

The Watermark at East Hill in Southbury CT is LifeCare retirement community that offers Independent Living, Assisted Living, Memory Care and Skilled Nursing 55-acre campus overlooking the stunning Pomperaug River Valley and just a short drive from historic Southbury. Choose from spacious one-bedroom models to our two-bedroom suites, all recently renovated from top to bottom. Meals are enjoyed restaurant-style at The Mark, our formal dining room, or on the patio at the Atrium. Newly-opened, The Club covers many aspects of wellness: Indulge Salon, a full-service beauty salon and spa, Renew Wellness Center, which offers nutritional and preventive care, Vitality Fitness Center, complete with an indoor pool, and the eco-friendly Gallery Café. We know that challenging our brains and getting in better physical shape has enormous benefits at every age, and The Watermark at East Hill offers an ongoing course schedule of mind-expanding and body-toning classes through Watermark University. A Watermark retirement community.

The Watermark at East Hill Housing Types

1 Bedroom Apartments, 2 Bedroom Apartments, 3 Bedroom Apartments, Condos

The Watermark at East Hill Outside Care

Allow outside homecare or home healthcare services: Yes

The Watermark at East Hill Rooms Features

Furnished, Wheel Chair accessible, Full Kitchen

The Watermark at East Hill Community Features

TV Room, Beauty Parlor, Laundry Facilities, Guest Rooms, Clubhouse, Housecleaning, Computer Room, Parking, Fitness Center, Swimming Pool, Billiards, Hobby Area/Workshop, Greenhouse/Garden, Guest Speakers, Volunteer Programs

Map of The Watermark at East Hill

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