They are consistently short staffed. One nurse for memory care unit & asst living consistently. Have to share aides working both sides. Do not check for wetness on dementia side often enough. Too many times what staff is there are out on smoke breaks or on their phones & not doing job.
Thank you so much for your input. Hermitage Gardens of Southaven and all of Five Star Senior Living communities strive to deliver quality care to all of our residents and hold our staff only to the highest standards of hospitality and care. With that being said, we seek room to improve, so if you are willing, we kindly ask you to call our Gold Star Service line (877) 349-5349 and provide us more details.