Whispering Creek ASSISTED LIVING

Whispering Creek was wonderful, and I would highly recommend it. Working with Britney was amazing. My tour was great, and as soon as the appropriate room opens up, my mother will be moving there. The facility is absolutely beautiful and walking in to that facility looks like walking into a 5-star resort. It's extremely well-done and clean, and everything was absolutely more perfect than I expect. This is far and above, anything that I could've expected to find for my mom. I wish all were like Whispering Creek. It's absolutely perfect, it's a beautiful facility, they had activities going on with some of the people that were there, there were ladies sitting and playing cards after their lunchtime, and everyone spoke and smiled at Britney -- the VP of marketing who gave my 2 aunts and myself a tour. It's clean, it's neat, and everything was just absolutely wonderful.

If you are looking for an apartment and you are completely independent, this is a great choice. If you or your loved one are needing assistance I strongly recommend looking for a facility that is smaller, more intimate and has an experienced staff. My mother-in-law was a resident for 10 months. She has dementia and by definition that means she has a decline in her mental ability severe enough to interfere with daily life. During the 10 months she was only bathed 2 times (her soap and shampoo bottles were almost completely full when she moved out) and she was not given the proper medication dosage even after several meetings with the staff. We would ask her to shower when we visited but we felt it should be their responsibility since she is being billed for bathing. After bringing it to their attention several times and pointing out she was being charged the maximum amount but not receiving the services it was explained to us that she has the right to refuse medication and bathing and charging the level 5 care was justified because according to them it can take longer to continue offering the service as it does to actually provide the service. When I mentioned my mother-in-law was malodorous and dishelved and not in any condition for us to take her anywhere because she was usually wearing the same clothes full of dander, I was told I should call ahead if I have something I want to take her to and they will make sure she is cleaned up for that specific day. If you are caring for a loved one with Dementia you know how frustrating the bathing can be and your loved one might be refusing food or medication simply because they don't understand. This is large facility that looks beautiful but the intimate care and attention to detail is lacking. I strongly recommend asking any facility you consider what their plan of action is if these become an issue. There may not be a violation of any code because it is a self-pay assisted living facility and not a nursing home but when Whispering Creek advertises they are a memory care facility they should be trained on how to handle these issues and provide solutions that work, they should also be staffed with people who truly care about whether or not your loved one is receiving their medication and getting bathed. Caring for a loved one at this stage of their life presents many challenges. I had hoped Whispering Creek staff would be a resource to help with these challenges but they continued direct us to their policy stating the tenant has the right to refuse services, even when it pertains to basic needs. When asked to speak to the billing department, I was told it's computer generated. Another obstacle in solving a problem when they don't even have a billing department to discuss charges you have in question. I hope this review can help another family so they don't make the same mistakes we made. We assumed bathing and proper medication dosage would be a priority but they have technicalities on why they don't need to provide those services and when you have an issue you can talk to the Head Nurse or the Director and our experience in talking to them is they both are very defensive and spend more time justifying situations rather than finding solutions.

My mom is at Whispering Creek Senior Living. I like that I don't have to worry about her care while she is in there. The staff is good. Her apartment is very nice. She is in a newer section, so she's got all the convenience there that she needs. The food is excellent. They have a chef that comes in and makes the food. It's really good.

We went to Whispering Creek. It was really lovely. The people were very nice. Everything was very well done. We were pleased with it. Everything was beautiful and clean. There was nothing that I saw negative about it. Everything was actually great. If it was me, I could have gone there in a heartbeat. We toured the rooms and the facility. We talked to various personnel that worked there. It was great. The rooms were spacious enough. We saw their activity list. They had church services and bingo nights. They had a lot of activities. I just don't remember everything.

My parents are in the independent unit of Whispering Creek. They have a large two-bedroom apartment with a full kitchen. It is very new, and they are the first to occupy it. The staff is excellent. The only thing my parents are not really sure about is the food which they say is not so good sometimes.