Complete Care at Severna Park
310 Genesis Way, Severna Park, MD 21146
2.07
(14 reviews)
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Reviews of Complete Care at Severna Park in Severna Park, Maryland
2.07
(14 reviews)
Facility
2.3
Staff
2.3
Food
2.7
Activities
2.2
Value
1.9
Aeshelmarp65
1
|
July 20, 2022
I have my father in there right now he's not happy there and I can't get there to visit him that often, I'm also his POA of his medical conditions. I'm not contacted at all on his progress or anything but when he went to the hospital I'm very unsatisfied with his care. I want to move him but there are waiting lists wherever I try to arrange for his move. I've asked for weekly reports but I never get them I'm getting very angry I don't even want to give them any rating but I have one.
60
2
|
July 16, 2021
They service that my brother receives is below average. The staff do not attend to his needs in a timely manner. He has had several items stolen or misplaced.
grmerritt
1
|
April 4, 2021
My mother went there for less than 24 hours after being released from the hospital. Although I was the listed caregiver, I was never contacted. When I called, I was never able to speak to staff - just got the answering machine. I was able to speak to someone who came into my mother's room. I never saw the inside due to COVID, but my mother said the facility was in need of some repairs and the "Doctor", who tried unsuccessfully to get her to sign a document agreeing to at least a 2 week stay, was extremely belligerent. When I went to pick her up, a tech wheeled her out and that was it. Never did hear from anyone in charge.
Provider Response
Jfiehler
4
|
March 12, 2020
Staff is excellent thoughtful and helpful
Provider Response
ML20
2
|
March 7, 2020
My husband was a rehab patient after orthopedic surgery. In general the staff was very nice. Some of the staff provided excellent care and services. During his 5 week stay there, the room was not kept clean. The floor was dirty with trash, the toilet was filthy because it had not been cleaned for several days. It was not cleaned until we, 2 roommates and their family, brought in an employee to show them. I understand that there is a large patient/ worker ratio and this creates a challenge. I personally, having kept a record, witnessed numerous times when it took more than an hour for a CNA to enter the room to change a patient after soiling their bed. This created skin sores. Not every employee followed protocol when a patient was being treated for infection. Such things are why hospitals and care facilities are breeding grounds for infection. Health care needs to be overhauled to protect the patients, employees, and visitors.
Provider Response
Kejo
1
|
October 26, 2019
The place is terrible, had mom there for a short stay in the rehab, we moved her out after 5 days, the facility is filthy, the care is terrible, and very chaotic, one night my mom waited 1.5 hrs just for someone to help her to the bathroom, they lost her cell phone twice. and her clothes. and no one responded in a timely matter . we had numerous concerns and addressed them with the management, nothing was done. the last straw was her food tray had ants on it when it was served. this place needs to be shut down.
Provider Response
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Services and Amenities of Complete Care at Severna Park in Severna Park, Maryland
Health services
- Hospice Care
General
- Respite Care
Medicare
Health
2.0
Overall
2.0
Quality
5.0
Staff
1.0
About Complete Care at Severna Park in Severna Park, Maryland
Complete Care at Severna Park is a Senior Living provider in Severna Park, Maryland that offers residents Nursing Homes and Assisted Living services. Contact Complete Care at Severna Park for more details on services and rates.
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