WORST FACILITY EVER! My father has been here for a couple of months. The level of care the staff shows toward patients is abysmal. The security on the grounds is a joke - patients can freely walk right out off the property as they are not being carefully managed or monitored.
On Father's Day, I called and was put on hold for 6 minutes and the nurse comes back and says he's in the bathroom and they need to take a message. 10 minutes later, they call me, said he was missing after getting into someone's car, and they couldn't find him. They called me back after 30 minutes and he was in the courtyard. I demanded the name of the nurse who provided the wildly inaccurate story and told them they need to check their communal spaces before calling me long distance and making me and my family panic due to their own negligence.. On Father's Day no less. They never provided it and basically said, "Well at least he's okay" and hung up.
I'm working to get him transferred to another facility immediately.