The Village at Hayes Valley

(10)
624 Laguna Street, San Francisco, CA, 94102

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Reviews of The Village at Hayes Valley


3.6
10 Reviews

August 05, 2011

By ProfessionalGCM21years

I visited this facility

AgeSong has two communities on Octavia, near the Opera House, across the street from each other. This is an assisted living facility with all dementia care, and residents usually go in at the beginning stage. Both buildings are beautiful: new, architecturally designed, and very nice. It's the sort of place where you see flowers everywhere. The rooms are average size, with nice appointments--very pleasing to both residents and guests. It's a good location--near bus lines in a mixed use neighborhood. I've usually been able to find non-metered parking on the street, since people are coming and going all the time. The staff is very good, caring, knowledgeable, and skilled with dementia care. They're sometimes not as responsive as I'd like to see, but otherwise they're terrific. I'd give the food an A+. They have an excellent chef, and there's lots of variety. One of the nice things about AgeSong is that they bring in psych students who are getting PhDs to do internships. And the students contribute a lot to the activities program. There are so many activities--dancing, music, art, outings of all kinds--that the residents sometimes have a hard times choosing what to do. The only negative: I sometimes see residents with an unkempt appearance: uncombed hair, a stain on clothes. It's a small thing, given that there's so much good engagement between the staff and residents. But it's just a little bothersome. All in all, I'd rate them a 4.5 if I could. But forced to choose between a 4 and 5, I have to go with a 4.
Provider Response
Professionalgcm21years, thank you for leaving this detailed review about your experience with our community. We always strive to provide top quality service to everyone, and are pleased to hear that you enjoyed your experience here at The Village at Hayes Valley!

July 06, 2011

By DrJames'Corner

Other

I used to work at a small hospital, and part of my job was to refer patients to assisted living. I've referred people there--and also visited it and have gone to seminars there. They offer straight assisted living--no memory care. It's in a great location: centrally located in Hayes Valley, with easy access to public transportation. A bus stops right in front of AgeSong. And it's close to restaurants and shops. It also has great views. The top floor is used for multiple events--birthday celebrations, special events, and the views are spectacular. It's an older building, about six floors, but well kept up. Rooms are both private and shared--different sizes, different prices. It reminds me of a high-rise apartment complex. But there's no yard, no grass. The staff is fantastic, and there are more than enough to care for everyone--an excellent ratio of staff to residents. They also have licensed interns, who are able to give a little extra attention to the residents. They're all friendly, warm, welcoming. Management is good, too. They're the original owners, and they have an excellent reputation. The food is good--well balanced meals, good choices. And there are plenty of daily activities, ranging from Bingo games to arts and crafts.
Provider Response
Drjames'Corner, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, The Village at Hayes Valley
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Questions About The Village at Hayes Valley


Assisted Living at The Village at Hayes Valley

Describe the overall population of assisted living residents at The Village at Hayes Valley. What is their average age? What are their favorite things to do?

We are a smaller boutique style assisted living for those that seek a smaller, more personal lifestyle.

What programs or activities does The Village at Hayes Valley offer to enrich residents' well-being?

We provide a full range of activities that change daily. We include exercise, games, and lots of outings.

What places are near The Village at Hayes Valley or within walking distance for assisted living residents to enjoy?

We are in the heart of Hayes Valley. The streets are lined with boutiques, restaurants, bars, home made ice cream shops. Also have a park at the end of the street where you can have lunch and just watch all the people.

What transportation services does The Village at Hayes Valley offer to assisted living residents?

We have a bus that transports within San Francisco and use it for tours, doctor visits, and personal visits as needed.

What makes the chef or dining program at The Village at Hayes Valley exceptional? What kind of menu can assisted living residents expect?

Our chef, David Cocum, we call him "Coco," is unique in that he provides a great variety of fresh foods daily. He takes pride in his cooking and it shows. We can accommodate different diets as needed from soft, to low sugar for diabetics and low salt. Just ask!

What safety features or security measures does The Village at Hayes Valley offer to assisted living residents?

Safety is number one at The Village. Our caregivers have many years experience to make sure that each and everyone is personally attended to as needed. It is our caregivers that really separate us from our competition with many years experience and caring.

How does The Village at Hayes Valley keep residents' families informed about their loved ones?

We like to know the entire family personally and will respond as they like. Many like email, some phone calls, and we send letters out too. Zee, our activities director always posts her activity calendar for the families to pick up when they visit and learn what is happening at The Village.

What is the care staff-to-resident ratio at The Village at Hayes Valley during daytime and nighttime hours?

This changes but we try to keep 2-3 caregivers per floor. We also have med techs.

If The Village at Hayes Valley accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We accept small dogs. They need to have all their shots and be able to be cared for by the resident. We have outdoor patio areas but residents are responsible for all clean up.

What safety features or security measures does The Village at Hayes Valley provide to protect residents who wander?

We have a separate beautiful new memory care building that we are just completing. It has locks on the door with a code to get in and out. It is safe, secure and we believe our memory care community to be the best in San Francisco.


Memory Care at The Village at Hayes Valley

What ongoing training does the staff receive in dementia care?

We offer regular monthly care and dementia training for our staff as required by the Department of Social Services. Also, we provide our staff various hands-on work skills training when working with residents with Alzheimer’s and other types of dementia.

How many staffers are on duty in the daytime and overnight?

For AM & PM shifts, we have two Caregivers, plus the Med Tech, plus the Wellness Nurse who floats between AL & MC, plus the Memory Care Director, all who are able to assist with hands-on care of the residents. Overnight, we have a Caregiver, plus the Med Tech, both of whom will be readily available to assist with care.

What programs or activities does The Village at Hayes Valley offer to keep residents engaged? How does the staff engage residents' long-term memories?

In our Memory Care, we really enjoy keeping our residents engaged through music; we have entertainers that come weekly to perform various genres of music for our residents, we enjoy doing sing-alongs and dancing with the residents, and we also play music all throughout the community, especially during our dining times. Music has been shown to be very therapeutic for residents with Alzheimer’s and other forms of dementia. We also like to take our residents out for lunch outings and scenic drives to various locales in San Francisco to enjoy the fresh air and outdoors outside of the community. Also daily, we like to do trivia with our residents, to engage their minds on news and facts about items from their past to trigger positive memories.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Resident Services Director, as well as our Memory Care Director, both do semi-annual assessments of our residents, or upon change of condition. As part of the reassessments, we also conduct mini-mental tests to be able to gauge a residents cognitive function.

What techniques does The Village at Hayes Valley use to support memory care residents during mealtimes?

We like to ensure our residents are accorded dignity, and given the options for specials to choose from so they can fully be engaged and involved with the dining experience, rather than just putting plates of food in front of the residents.

How does The Village at Hayes Valley keep residents' families informed about their loved ones' health?

We keep in constant contact with our families through calling the best contact numbers to reach them for more urgent matters. We exchange e-mails for less urgent matters as well.

Describe the neighborhood around The Village at Hayes Valley. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

The Village at Hayes Valley is located in the heart of Hayes Valley, San Francisco. We have the pleasure of being within a residential neighborhood, but just barely blocks away is the bustling Hayes St, with many new restaurants and stores for shopping that are constantly popping up.

Is The Village at Hayes Valley affiliated with a hospital if more care is needed?

Not particularly affiliated with a hospital, but we have close connections and relationships with social workers and discharge planners at hospitals should we need more care and support for our residents.

Photos of The Village at Hayes Valley


Features of The Village at Hayes Valley


Costs

  • Minimum Rate: $4900/month
  • Minimum Memory Cost: $4050/month
  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • Companion Suites: We Only Offer Companion Suites

Dining options

  • Dining Room Shared Meals

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Wifi

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Arts And Crafts

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

General

  • Minimum Age: 60
  • Pets: Small Pets Allowed

Licenses

  • State Licenses: 385600372 & 385600373

About The Village at Hayes Valley


Located within one of San Francisco's most cultural neighborhoods, just blocks away from the promenade along Octavia Boulevard and the SFJAZZ Center, our community blends quality senior care onto the bright canvas of Hayes Valley life.

Here, residents enjoy the boutique style of care that personalizes services to combine just the right amount of support with rich opportunities for an independent experience.

Both our assisted living and memory care programs are led by specially trained, compassionate staff who incorporate best practices in care with daily engagement activities that cater to individual preferences and tastes.

Discover boutique senior living in the heart of Hayes Valley.

Map of The Village at Hayes Valley


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The Village at Hayes Valley


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