My mother was a past resident for quite a few years but we moved in January of this year due to the new management and ownership. It was just too chaotic with the endless stream of new care takers, the construction and continued mass exodus of the older, more competent staff.
The front desk and pharmacy were friendly and proactive for the most part and have been the only consistent quality staff since the new management took over. The events coordinator, who is new, was also outgoing and friendly and to be complimented. The cleaning staff was also efficient and did their best to keep the hallways and common areas spotless. Food was hit and miss occasionally but there was a good variety of snacks and meals.
However, the caretaker staff went steadily downhill and was the main reason we had to leave. At one point, mom was left with a morning set of caretakers who preformed by route and a timeline at best. Towards the later months, we were horrified to learn that some caretakers didn't support mom when they transferred her and she was instead lightly dragged and tossed into the bed or chair due to the staff's lack of experience/strength/training.
All in all, we were satisfied with the place when we first entered several years ago but have been pretty upset by the time we left, especially when were were paying almost $8k a month for expert care that was nothing more than minimum wage / first time caretakers.