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Reviews of St. Ann’s Community | Assisted Living
Overview of Ratings
June 06, 2017
I am a friend or relative of a current/past resident
The only assisted living available is at their Cherry Ridge campus. It's beautiful, and very hard to get into. If you or a loved one can get into it, you'll be glad you chose St. Anns!
November 21, 2016
I visited this facility
St. Ann Adult Day Services was a little bit older. It was also a high rise. The residents could not really go outside at all. They had really small lounges for the residents to kind of congregate. They had a rather small TV. It felt much more than a hospital than a place that people lived. They looked like they were well staffed. They had a large chapel there in the building, and they had several nuns who work in the chapel all the time. The staff was very friendly.
December 11, 2014
I am a friend or relative of a resident
The care that my mother gets at St. Ann Adult Day Services is very poor. I believe my mother is not getting cared for. I go in, and her hair hasn’t been combed and is dirty even though we have asked them since she’s been there in June to wash her hair twice a week. She is not dressed properly; I went in last night and she had slippers on. Her nails are dirty and long, and she is always in her chair sound asleep. Her laundry is piled up. We communicate; that’s not the problem. The problem is there’s no carry over. They don’t do what they that they’re going to do. It’s dirty, and its smells like urine. The staff is not motivated; they seemed to be put off if you asked them to do something. Of course not everybody is like that -- there are couple very good people -- but overall the staff is very poor. What's good is the fact that my mother is still alive; she has lost 50lbs because she hates the food, so she doesn’t eat. They had her over medicated; she was being given medication for diabetes where her blood sugar levels are normal. I really can’t think of anything good today. They are not giving her attention, and she says anytime she uses her call button, she has to wait a long time before somebody responds to it. She has fallen there in the past five weeks. The nurse supervisor does say that she’s trying to train the staff, and its one excuse after the other. After a while you see a pattern, and you say OK, things were not going to change, so you need to get her out of there.
Photos of St. Ann’s Community
About St. Ann’s Community
St. Ann’s Community is Rochester’s leading senior housing and health services provider, with a tradition of quality care for older adults dating back to 1873. St. Ann’s offers a continuum of care that includes independent retirement living, assisted living, skilled nursing, memory care, short-term transitional care, palliative care, and adult day programs. One of the area’s largest employers, St. Ann’s has more than 1,200 employees who are Caring for the Most Important People on Earth.
Map of St. Ann’s Community