Discovery Village At The West End

Cheryl

I took a tour of Discovery Village At the West End. I saw the facility. The people there were wonderful, and I really liked it. It was further away from where I wanted to be, and it was more expensive. This facility had a building that was independent living and another building that was assisted living. There was a third building that was memory care. I was invited to return and eat there. The people that I met were very friendly. The residents were very friendly. They were in the middle of a yoga class when I was there. They were very nice, and the place was very pleasant. There were two women that I met with, who were in the sales area. They were both extremely pleasant and extremely invested in their community. They love where they work, and it shows. It was not old, but it was an older facility compared to the other one I toured. The decor is not in-style for today, but it fit with the people that they have there. Their median age is 82.

boehn

Look elsewhere!! The customer/patient service is terrible. I took my father out after a week and I’m still dealing with them 5 months later as they have not done anything they promised. The employee turn over rate is extremely high I’ve spoken to 2 different executive directors and am waiting for the third one to return my numerous phone calls. This place is definitely NOT where anyone should want a loved one!!

Doris

Discovery Village At The West End is a very nice place and the people were great. It's very modern-looking and clean. It's just a beautiful building. The staff was very open to questions. The services were excellent and they had just about anything you need or want. The rooms were very nice. The dining area looked nice, well-organized and pretty large. They do trips and different things that I enjoy doing. It's in a very nice neighborhood and very close to restaurants and just about everything.

Lacey

We're very happy with Discovery Village At The West End. My mom seems to love it. She's talking a lot more, and they do activities all day long, so she's out with the other residents. She seems to feel really comfortable there and she's smiling. She was playing ball today when I got there to visit, so I can't say enough good things about this place. They're doing three meals and snacks every afternoon. The staff is fabulous and love the residents. They're always updating me about my mom and the things she's done. They all have training in memory care so they know how to work with Alzheimer's patients. My mom has a beautiful room, and they have non-stop activities for them to do. If she's tired, she can just go back to her room and rest. It's a very caring community, and even though the residents have dementia, they all care about each other. One dementia patient will push another dementia patient in their wheelchair. When my mom was admitted, the staff came in on the weekend on their days off. The director of sales came to me in the airport and helped Mom get into a special van. It's just been wonderful. They try to get them a lot of variety and choices at each meal. The place is very clean and never smells. It's spotless. We think we're getting a lot of value.

Samantha448046

The Pemberton at University Park was very expensive but nice. They're very friendly and give you lots of information so it was good.

Beverly123342750

I’m ready to move into Pemberton. The staff was upfront and knowledgeable, and the rooms were very nice and spacious. They had trips, all kinds of classes, and a theater.