American House Oakland

1915 Baldwin Ave., Pontiac, MI, 48371

13 reviews

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Reviews of American House Oakland


based on 13 Reviews

Dale9 December 03, 2014

I visited this facility

I liked American House because they seemed to have more activities than the others. There was a mall nearby, and it looked great.

Provider Response

You’re right, we do have plenty of activities and events here! In fact, we have a Life Enrichment Director who works hard at finding fun and exciting things for our residents to do. If you have any questions, I’d be happy to answer them for you!

Sincerely, Laura Broecker, Executive Director 248-335-7020



Caring88959250 September 08, 2014

I visited this facility

I visited American House when I was looking for a senior living. I was in a wheelchair and the staff who assisted me rolled me all around the facility. The facility is nice. It was almost lunch time when I visted, so they served me lunch. The food was very good. Their dining room looked elegant too. After lunch, the residents were getting ready to play bingo. They also had their own transportation buses. The place was very clean and had a number of amenities. It's a very secured place. They had on staff doctors and round the clock nursing care if you need it.

Provider Response

We are so pleased you enjoyed your tour and your lunch! We take great pride in serving our residents healthy and delicious meals. We do take care to make each American House community feel like a home so we're glad you noticed the little details and amenities. Thank you so much for your review and if you ever need anything, please feel free to call or stop by my office!

Sincerely, Laura Broecker, Executive Director 248-335-7020



Meat Loaf steel May 09, 2014

I am/was a resident of this facility

I am disappointed in how many of the residents are treated at meal time. Often times the people who are at the second seating for a meal do not get enough food because they don't order properly. When a resident ask for additional food, they are told that there isn't any. There seems to be a lot of problems with employees stealing from residents. The issues are brought up to management, but never seem to be resolved. The managers of the building work a set schedule Monday through Friday, and never see what goes on for early morning or late in the evening. The business is run in a different fashion during normal business hours and then it becomes an unprofessional free for all for all employees after 6 p.m.. the facility went for too long without an activities director. When one was hired, she did not have a commercial license so could not take residence out of the building. I believe that a strong assessment of this property needs to be made by American house corporate office. As a business that serves the elderly, they need to ensure that the residents of american house are well fed, kept safe from employee theft, and receive all of the respect and services that are to the elderly.

Provider Response

Thank you for leaving your feedback. I can assure you that concerns such as these are taken very seriously, and I will do everything I can to make sure your issues are resolved. Our residents are indeed my first priority. I would really like to sit down with you personally to go over each of your concerns specifically, so please give me a call or stop by my office when you get a moment.

Sincerely, Laura Broecker, Executive Director 248-335-7020



Caring79265450 February 28, 2014

I visited this facility

My dad had a 1-bedroom at American House. It was very nice. They had guitar player come in, a trip service, a TV room, and other activities. But they couldn't take care of my dad's needs. In fact they kind of shipped him out because they couldn't take care of him. I think the problem with American House they don't have enough staff to take care of the needs of the residents. That's my opinion.

Provider Response

I'm sorry you felt that your dad's needs were better able to be cared for elsewhere. While we do offer independent living, some of our communities may be a better fit for some residents with different concerns - as with memory care, for example. Otherwise, we have more options than ever to service our residents. We now have a Family Care Coordinator who can help take care of the entire process if a residents requires hospitalization or rehabilitation - all with the goal of returning to live at American House! If you have any concerns in the future, I’d be happy to address them.

Sincerely, Laura Broecker, Executive Director 248-335-7020



PaperMate91 September 27, 2012

I am a friend or relative of a resident

My grandmother was a resident of American House for about a couple of years or so. She was very content with American House and I was as well. They treated her well, and she made friends with the employees who were sure to help her in anything she needed. They hosted many events to get the seniors up and moving so they could socialize with one another. There were some problems with getting maintenance down there to fix shelves, closet doors, or bathroom fixtures. They were very slow at getting around to it but it did at least get done. American House also was very good at delivering food to her room as she couldn't/wouldn't always go down for dinner. So she would call down there and they would bring her meal right up with no problems. I was a little worried about the back entrance to the room as it seemed very easy to break into but no incidents ever occurred.

Provider Response

So glad to hear that your grandmother enjoyed living at American House Oakland! We do take pride in offering plenty of activities and opportunities for socialization to keep our residents active and happy "” because that's what communities are for! I'm sorry you felt there was a delay on repairs; we just like to make sure every resident is given the time and attention they deserve. Thanks for your patience. I also appreciate your safety concerns, and you can rest assured that we take security very seriously here. Thank you for leaving your feedback! Thank you, Kelly Lawton, Executive Director, 248-335-7020



kshamrock20 June 23, 2012

I visited this facility

I have recently started taking the Cub Scout troupe I manage to different assisted living homes once a month to help out the needy and also to help the kids earn points toward certain patches they need. We recently visited American House Oakland in Pontiac Michigan. Compared to some of the other facilities we have volunteered in, this place was about average. The staff seemed hard working and in the 6 hours we spent there, we interacted with many residents. We helped serve meals, which didn't look like anything special, but were on par with what I would expect for a school lunch. The residents, for the most part, seemed happy to be there. A couple of residents voices complaints about the air conditioning not working properly and one lady did not like the room she was staying in. She said the woman next door to her was too loud. I would say that this was an average facility. It was clean and had a little bit of an odor to it, but it wasn't anything near some of the poorly run places I have seen.

Provider Response

Dear kshamrock20,

Thank you for visiting our American House Oakland location and for taking the time to write a review!

We are very proud of our hard-working staff and their dedication to making sure our residents are happy and taken care of. Our No. 1 priority is our residents and we are glad you noticed. I would love the opportunity to chat with you further. Can you please give me a call at your convenience at 248-335-7020.

Sincerely,

Kelly Lawton



jacob J February 12, 2012

I am a friend or relative of resident

Our experience was not favorable. It was an unhappy and unfriendly atmosphere. Food not great!

Provider Response

We are truly sorry to hear that your experience fell short of our expectations. Your comments and feedback are very important to us. We are committed to providing all residents and guests with a very welcome, enjoyable atmosphere. We would appreciate the opportunity to speak with you directly about your visit. Please contact me at your convenience at (248) 335-7020. Thank you. Sincerely, Kelly Lawton, Executive Director.



thenonnielady January 07, 2012

Thanks for your help. My sister in law has changed her mind about leaving her current living situation. I will send her all information so she will have it. This place was our choice for her, unfortuately she is difficult to deal with.

Provider Response

Thanks for leaving this review! We hope you found a suitable community.


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From American House Oakland


Tucked quietly near the hub of Oakland County's thriving shopping and residential centers near I-75 and Baldwin Road, American House Oakland is ideally situated near family, friends, shopping, and familiar medical professionals in Auburn Hills, Pontiac, Waterford, Rochester, Rochester Hills, and Lake Orion. American House Oakland is located close to hopitals including St. Joseph Mercy, Crittenton Hospital Medical Center, and POH Regional Medical Center. Oakland Senior Living in Pontiac provides Independent Living with assistance available.*

The grounds are beautiful and feature a gazebo with ponds and walking paths. Our apartment homes include 1 and 2 bedroom floor plan options with full kitchens, private baths and living rooms. We also have a community dining room, beauty salon/barber shop, country store, billiard parlor, library/computer room, fitness room, cozy fireplace-piano lounge, activity rooms including pottery studio, card room and craft room.

Resident Services include restaurant-style dining available for breakfast, lunch and dinner, and scheduled transportation. Our Activity Director plans a wide range of cultural, social and recreational activities and trips. Laundry and housekeeping services are also available.

*Medical support services provided by a third party not affiliated with American House.

Amenities

  • Beauty/Barber Shop
  • Chapel Services
  • Internet Access
  • Fitness Room/Gym
  • Gardens/Outside Patio
  • Facility Parking
  • Overnight Guest Room
  • Guest Meals
  • Separate Therapy Room
  • Transportation
  • Pet Permitted
  • Dining Room
  • Billiards Room
  • Library/Computer
  • Fitness Center
  • Cozy Fireplace-Piano Lounge
  • Activity Rooms
  • Country Store
  • Gazebo wth ponds & walking paths

Resident Services

  • Restaurant style dining
  • Available housekeeping services
  • Activity Director with a wide range of activities
  • 24-hour staffing
  • Scheduled Transportation
  • Available laundry service

Apartment Features

  • Kitchenette and Full Kitchens available
  • Temperature Control
  • Emergency Call System
  • Private Bathrooms

Additional Assistance Available

  • Visiting Physicians
  • Fall Prevention Strengh Training
  • Personal Care Assistance with bathing & medication reminders
  • On-site 24-hour personal care agency
  • Step-Down care/therapy services

Location of American House Oakland


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